info:HR Review

Vancouver, BC
Deployment Model:
Free Trial:
Cloud, On-Premise
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info:HR At A Glance

Good: Repetitive tasks are automated, employee and manager self-service, short learning curve.
Bad: Payroll and scheduling modules are not provided, however, info:HR does integrate to third-party systems.
Bottom Line: Customizable HRMS solution that helps small-to-medium-sized businesses automate their HR tasks.

Product Overview

info:HR, developed by HR Systems Strategies, Inc. (HRSS), helps small-to-medium-sized businesses efficiently reduce the cost and effort of HR administration. The company can have info:HR customized to fit its unique needs, such as company-specific HR processes that may not be available in the standard system.

info:HR has several benefits that include:

  • Over 30 years of experience in the HR software market
  • Repetitive tasks are automated, therefore giving HR pros more time in critical aspects of their jobs
  • Manager and employee self-service functionality
  • Short implementation and learning curve so all employees get up to speed quickly
  • Choice of deploying info:HR in the cloud or on-premise
  • Integration to third-party systems, such as payroll and time and attendance

info:HR has the following modules (we’ll describe each in our Features section below):

  • Workforce automation
  • HR reporting
  • Employee and manager self-service
  • Attendance and time-off tracking
  • Recruitment
  • Performance management
  • Compensation management
  • Benefits administration
  • Learning development and succession planning


Workflow automation – info:HR provides features to help businesses automate their workflows. First, there’s the Flag feature that tracks customizable new hire checklists and flags any items that need to be reviewed. There’s also the What’s Missing feature that alerts the user of any missing tasks they need to perform. Then, there’s the G/L Distribution feature that splits the employee costs across multiple general ledger accounts.

The software also allows users to make bulk updates, for example, adding learners to a course. Finally, HR can access all pertinent information on an employee’s record within a single screen.

HR reporting – info:HR provides a robust reporting tool that includes a database query, customizable reports and a library of over 200 reporting templates on various metrics. HR can share reports that are relevant to the team, for example, sharing the labor costs report with the finance team. Department managers can also get permission to pull the reports they need without asking HR directly.

Employee and manager self-service – Employees can update their personal information, manage their sick and vacation leave, and request time off. Managers can approve the employee’s time-off request.

Attendance and time-off tracking – In addition to tracking time off, managers can track employees’ attendance, hours worked, overtime and more. The module supports an unlimited number of customizable policies and agreements.

Recruitment – This module includes a web-based application that job candidates can fill out. Once a candidate is hired, that hiring data is automatically added to the HR database so there’s no duplicate data entry involved.

Performance management – With the performance management module, HR can track an employee’s disciplinary history, including the level of each warning. Documents, such as performance reviews, can be attached to an employee’s record. HR can also set up alerts for any future actions, such as the date of the next performance review.

Compensation management – The features in the compensation management module include the G/L Distribution feature, the ability to manage multiple positions and complex employee agreements, overtime tracking and employment equity tracking. New payroll numbers as a result of salary changes are automatically sent to the company’s payroll software.

Benefits administration – The module automates the benefits process by allowing HR to define benefits types for an entire team rather than just individual employees. info:HR integrates to third-party benefit providers, and employee deductions (such as health insurance premium or retirement) automatically go to the company’s payroll system.

Learning development and succession planning – The features in this module are tracking certifications and license renewals, customizable training plans for each employee, identifying skills requirements for each position, performing gap analyses, and managing required courses by position, date or department.

info:HR includes health and safety features, such as customizable legal safety forms, and tracking safety purchases, such as work boots and glasses. The software also has online timesheets that capture employee time data, as well as time data approval workflows for payroll processing purposes.

Target Market

info:HR is intended for small-to-medium-sized businesses (20-2,500 employees) in all industries. We’ve listed 10 of its clients below:

  • CCAS Hamilton
  • Charton-Hobbs Inc.
  • Chiefs of Ontario
  • Comox Valley Regional District
  • Southern First Nation Secretariat
  • George Hull Centre for Children & Families
  • Harrow Health Centre
  • Community Health Centres of Northumberland
  • ONE CARE Home & Community Support Services
  • City of Timmins

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Implementation involves populating the info:HR database by converting existing client HR data via a standardized import utility, followed by a series of live training sessions. These sessions are delivered online and covers all setup/configuration options, as well as module navigation and use.

Implementation is generally done on a module by module basis, and the timeline can be three to four weeks per module.

Customer Service & Support

Users can contact HRSS support by phone or email. The senior staff monitors the support email inbox on an hourly basis.


HRSS doesn’t publicly display pricing information. Please contact the vendor directly for a quote.


HRSS does not offer payroll and scheduling modules, but there are integration modules provided to all the popular payroll and scheduling systems on the market.


HRSS Screenshot 1
HRSS Screenshot 2
HRSS Screenshot 3


info:HR is the only product of HR Systems Strategies Inc. (HRSS), a Toronto-based Canadian company in business since 1991. By 1998, info:HR was the largest HR provider to the Ontario municipal market.

In addition to municipal governments, info:HR is quite popular with other Canadian organizations, such as First Nations groups, not-for-profits, healthcare and social services agencies. Clients range from 20 to 2,500 employees, with the majority in the 40-500 range. For clients who choose a cloud implementation, all confidential HR data is stored in Canada.

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