APS Review

Shreveport, LA
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APS At A Glance

Good: A cloud-based, mobile compatible workforce management solution incorporating payroll, HR, and time and attendance features.
Bad: A small business-only package is no longer available.
Bottom Line: Safe payroll processing in the cloud plus other essential business processes.

Product Overview

APS is a cloud-based, all-in-one workforce management platform that helps companies unify their payroll and HR data. It supports HR, attendance, recruiting, applicant tracking, onboarding and ACA compliance.

Designed for companies of all sizes, APS enables automation of manual processes so that companies can more effectively run their businesses. It’s a scalable, centralized system of record that frees up time for users to manage their teams more productively.

APS also offers mobile solutions, so employees and managers can access key data and take action from a preferred device.

Finally, its tax compliance department works to keep payroll taxes paid in full and in a timely fashion.


APS provides a comprehensive core HR solution for managing benefits administration, recruiting, onboarding, ACA compliance, performance management and more.

Benefits administration is further optimized by combining with features like Carrier Connections and COBRA administration, for complete management of employee benefits.

The Affordable Care Act solution allows users to manage ACA compliance and reporting in a unified platform. Eligible employees can easily be tracked, which minimizes compliance risks, and 1094-C/1095-C reporting can be e-filed so that managers can eliminate manual processes.

Application integrations are available for many external systems, including general ledger, point of sale, time and attendance, and more so that companies only need to use one HR system.

Target Market

APS Payroll works with companies of various sizes and industries. Their special focus is on mid-sized companies and their target industries include education, health care, hospitality, nonprofits, restaurants and religious organizations.

A few of their key clients are listed below.

  • Central Christian
  • National Marine Mammal Foundation
  • Rainbow Sandals
  • Duke’s Seafood
  • Grace United Methodist Church
  • Columbia Southern University
  • Hospice of East Texas
  • Centenary College
  • Desert Mountain
  • First Kentucky Bank

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APS Payroll’s implementation and training services include the following benefits:

  • Clean data conversion, payroll compliance assessment and parallel payrolls for accuracy.
  • Tailored integrations, so companies can continue using their existing business investments.
  • Custom training plans to address companies’ unique deployment needs.
  • Historical information converted for one set of W-2s and ACA reporting.

Customer Service & Support

Each client is assigned a dedicated four-person account team available via phone, email or support request. APS contends that it responds to 100% of its customer support tickets within an hour, and they have a 99% client satisfaction rating.

Users can submit a service request via the Help Center, see the status of all their requests and receive an email when their service request is updated. APS provides additional guidance via its Help Center, as well as the collective expertise of its APA-certified account managers.

Clients also receive lifetime training from APS’s team of experts and a success plan designed to increase system adoption and engagement.


APS doesn’t publicly release its pricing information. Please contact the vendor directly for a quote.


APS Payroll no longer offers a small business-only package.


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APS’ mission is to make payroll and HR easier. It provides its clients and partners with intuitive technology delivered with personalized service and support. APS’ unified solution is designed to simplify workforce management tasks, process payroll in hours instead of days, automate HR workflows to be more strategic and elevate the employee lifecycle with a single-system platform.

Businesses choose APS as their workforce partner because of its focus on the customer experience. As a result, APS continually maintains 98% customer retention and satisfaction rates.

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