xTuple ERP Review

xTuple
Product:
Vendor:
Founded:
Headquarters:
xTEssentials
xTuple
2001
Norfolk, Virginia
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
Yes
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xTEssentials At A Glance

Good: Boasts one of the lowest Total Cost of Ownership for any ERP system on the market while still being fully-functional.
Bad: Bug fixes and patches can often take a long time, and many users complained that xTuple's customer service is lacking.
Bottom Line: A very affordable end-to-end ERP that is full of features specialized for manufacturers and distributors.

Product Overview

xTuple’s xTEssentials is an all-inclusive enterprise resource planning (ERP) software intended for companies of all sizes, from startups to Global 1000, although its focus is small- to medium-sized businesses that are growing. This software can be deployed either on-premise or in the cloud.

As a fully functional ERP solution, xTEssentials integrates into all supply chain functions, including financials, sales, customer and supplier management, inventory control, manufacturing and distribution.

Make-to-order, make-to-stock and mixed-mode manufacturers will appreciate xTuple’s robustness, as will electrical, HVAC, plumbing, industrial and consumer wholesale distributors.

xTuple offers native integration with QuickBooks Desktop, so companies with both solutions can manage all of its ERP and accounting tasks in a single platform.

Features

Here are some of the core features of xTuple xTEssentials:

  • Accounts Payable – This tool includes purchase order tracking, voucher tracking, complex memos, payment tracking and management, form management, reports (including uninvoiced receipts and returns, unposted vouchers, open items by vendor and more) and vendor management.
  • Accounts Receivable – Functions of this feature include invoice tracking, complex memos, cash receipts, A/R workbench, form management, reports (including invoice information, open items by customer, A/R aging, sales journal and more) and customer management.
  • CRM – This robust tool lets users manage incidents, to-do lists, projects, opportunity and characteristics, detailed reports and master information with titles, among other functions that help track, engage and close customers.
  • Distribution – With this module, users can browse and search full trade service catalogs for electrical, plumbing, HVAC and industrial needs. Other features include one-click conversion from the catalog to a sellable item, automatic updating of the catalog and converted items, and the ability to import custom price sheets.
  • General Ledger – Some of the General Ledger features include journal entries, bank reconciliation, extensive reports, financial statements, account management, tax information, budgets and more.
  • Inventory – Users can transfer inter-warehouse orders, as well as manage physical and received inventory, the warehouse, shipping (including forms, reports and more), utilities and transactions, generate exhaustive and detailed reports, and more.
  • Manufacturing – This tool manages work orders, materials operations, utilities and transaction tracking, and provides extensive forms and detailed reports.
  • Products – This feature lets users generate reports and manage items, extensive costs, utilities and master information, such as units of measure, class codes and product categories.
  • Purchase – The functions addressed by this feature include purchase request and purchase order management, voucher management, vendor and item source tracking, provision of extensive forms and detailed reports, and more.
  • Sales – Users will find quote tracking, sales orders and billing management in this module.

Target Market

xTuple can accommodate any size company, especially in the manufacturing and distribution industries, although the software particularly caters to small and medium-sized businesses that are growing. Some of its customers are listed below:

  • Nordic Naturals
  • Casi
  • Blaid Companies
  • Emseal
  • Cedar Lane Natual Foods
  • Keystone Wood Specialties
  • Flomore
  • BioFields
  • Good-Lite
  • Outerwears

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Implementation/Integration

xTuple offers an accelerated onboarding program that gets the software deployed within 90 days. The process is customized to the client and includes pilot sessions, guided onboarding, training, data migration and dedicated support for 30 days post-live. Clients can opt to have the software deployed in the cloud or on-premise.

xTuple provides basic and advanced training of the software: xT Basic Training during onboarding, xT Essentials Plus after onboarding and a Train the Trainer Program.

Customer Service & Support

As part of their support contract, each client is assigned a dedicated Customer Success Manager, who can be the first point of contact for issues. Users can also browse the knowledge base or submit a ticket. In addition, xTuple offers weekly “Ask the Expert” office hours, as well as monthly live topic-specific forums and how-to and quick tips forums.

Pricing

xTuple offers an all-inclusive pricing strategy with software licenses, accelerated onboarding, deployment, training, ongoing support and a dedicated Customer Success Manager. It no longer publishes pricing information, so please contact the vendor directly for a quote.

Shortcomings

Users report that bug fixes and patches are released without urgency, and that customer service can leave users wanting. Additionally, system navigation can occasionally become non-intuitive and require the guidance of customer support.

Screenshots

xTuple Screenshot 1
xTuple Screenshot 2
xTuple Screenshot 3

About

xTuple is an affordable and scalable ERP solution that delivers enterprise-class products and services. In fact, xTuple claims to have one of the lowest Total Cost of Ownership of any ERP system on the market.

The company seeks to give businesses control over operations and profitability by integrating all critical functional areas into one system. Since its founding in 2001, xTuple has focused on helping businesses grow.

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