JobBOSS² Review

ECI Software
ECI Software
Fort Worth, TX
Deployment Model:
Free Trial:
Cloud, On-Premise
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JobBOSS² At A Glance

Good: Robust features, streamlined processes with one system, improved employee productivity.
Bad: Interface difficult to navigate at times, phone support limited to business hours.
Bottom Line: Business management solution that automates processes for make-to-order shops of all sizes.

Product Overview

JobBOSS² (formerly E2 Shop System) is a business management solution that streamlines most processes, including CRM and human resources, involved with manufacturing in make-to-order shops of all sizes. The facets of JobBOSS² include both CRM and HRM tools, which tie in management of both sales and marketing and personnel data. The HR tool handles general employee setup; holiday and PTO scheduling; work center dispatching with efficiency rating; attendance, training and performance reports and more.

JobBOSS² includes several benefits, such as:

  • Customizable features
  • Easy-to-use interface
  • Increased productivity (as processes are automated)
  • Accessible mobile app for shop-floor employees


JobBOSS² has eight modules: Estimating, Purchasing, Orders, Scheduling, Data Collection, Quality Control, Shipping and Accounting. 

Estimating – This feature gives a user access to information about materials, labor, waste, overhead and more, from which to quickly build and send accurate quotes. Users can also track failed estimates and then follow up to improve future estimates. The tool also accommodates demands of Rush quotes.

Purchasing – This tool includes material requirement planning software that controls the purchasing process, including specified material ordering for a job, fast vendor quote requests, diligent vendor delivery tracking and immediate notifications to involved personnel. A scrap analysis tool and production history to help manage inventory are included. 

Orders – This feature converts estimates into orders by automatically completing all necessary data, letting users set dates and times on materials and jobs, as well as change any aspect of a job. Each order can be tracked from estimate to completion, with involved personnel being automatically notified of any status change with inventory or scheduling.

Scheduling – Users can track every aspect of multiple machines, inventory, employee availability, due dates and delivery schedules with this feature, letting the shop handle more jobs under tighter constraints. Also, the system automatically reschedules each facet of the production process in the event of a disruption, flags high-priority jobs and allows for what-if scenarios. 

Data Collection – Users can get a transparent view into a shop’s operations (e.g., analyze profitability, track material inventory, record time clock, monitor productivity) with this tool. Data collected can include how much time each job takes, how much waste is being generated and where bottlenecks are occurring in the process. Apps for Android and Apple phones allow for mobile access to this module.

Quality Control – This feature fully discloses a shop’s production process. It gives the real-time data needed to optimize that process and ensure the highest quality products are being distributed. Preloaded templates in its integrated Rapid Documentation System helps a shop meet quality certification requirements. 

Shipping – The Shipping Module gives users control of the entire shipping process by disclosing metrics on meeting customer due dates, percentages of on-time order delivery and number of shipments in a day, week or month. It automatically generates packing slips, bills of lading and shipping labels, tracks shipments online; and creates back orders. 

Accounting – The accounting module shows a shop’s complete financial picture in real time. The software automatically transfers data to accounting from orders (and is QuickBooks Gold Certified). Users can customize or choose from more than 200 standardized reports; and get real-time financial status of the shop through balance sheets, income statements, cash flow reports and more.

Target Market

JobBOSS² is especially targeted at small to medium “true” job shops and custom, make-to-order manufacturers across industries such as aerospace, automotive, defense, hydraulic components, industrial equipment, manufacturing, medical, and more.

Customers include: 

  • Marion Mold & Tool Inc.
  • Arkansas Tool & Die
  • Alloy Specialties Inc.
  • X-Mil Inc.
  • DeKing
  • Diversified Machining Inc.
  • Logic Manufacturing
  • Fabsco Corporation
  • Fabwest Manufacturing
  • Quality Tool & Die Inc.

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New clients work with ECI’s implementation team during the process, from installing the software and converting the data (vendors, customers, parts, etc.), to generating custom reports and training personnel on the system. The implementation process generally takes three to six months.

Customer Service & Support

Users can access ECI’s Customer Support Center to get answers to troubleshooting questions, participate in training courses and submit a support ticket. They can also contact support by phone during regular business hours.


Pricing is not publicly available, so please contact ECI for a custom quote.


Some users found that the software can be difficult to navigate at times. Also, phone support is limited to business hours.


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ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, field service, building supply, office technology, and wholesale/retail distribution industries, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency, and profitability. With more than 30 years of industry leadership, ECI is trusted by 24,000 customers in more than 80 countries globally. Headquartered in Fort Worth, Texas, it has offices in the U.S., Canada, Mexico, the United Kingdom, the Netherlands, and Australia.

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