SAP Business One ERP Review

SAP Business One
Walldorf, Germany
Deployment Model:
Free Trial:
Cloud, On-Premise
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SAP Business One At A Glance

Good: Users can connect to and run queries from multiple data sources at the same time, allowing them to multitask and simplify a workload.
Bad: Steep learning curve and not user-friendly for some users.
Bottom Line: A comprehensive, integrated and user-friendly ERP solution that supports a wide variety of industries and is backed by SAP.

Product Overview

Business One is SAP’s ERP software for small and medium-sized businesses (SMB) that accommodates extensive industry-specific functionalities, best practices and processes. It’s focus is on consumer products, industrial machinery and components, professional services, retail information and wholesale distribution.

Specifically designed to scale as small businesses grow, Business One’s primary functions include helping users streamline key processes, gain greater insight into their businesses and make decisions based on real-time information to drive profitable growth.

SAP Business One helps lower the cost of managing a business and aims for all-encompassing functionality, including assistance with financials, purchasing, inventory, sales, project management, operations and customer relationships.

One main benefit of this software is that all critical information is captured and displayed in a single solution through a simple interface. Users are also able to connect to and run queries from multiple data sources at the same time, allowing them to multitask and simplify a workload.

This software can be deployed on-premise or in the cloud and is integrated with a business intelligence module that affords handy analytics. Pricing is based on the number of users a client has on the system at any given time.


SAP Business One is an all-encompassing ERP solution, so it has a plethora of features. In this review, we will focus on its most important core features.

  • Financial Management – SAP Business One hosts a complete set of tools for streamlined financial operations that help improve margins, reduce errors and drive more profitable decision-making. These tools include accounting, cash flow management, a fixed asset management system, banking and reconciliation features, and financial reporting and analysis.
  • Sales and Customer Management – These features let users oversee the full sales process and customer lifecycle, starting from initial contact and going through final sale, after-sales service, and support. The module addresses sales and opportunity management, marketing campaign management, customer management, service management, reporting and analysis and mobile sales.
  • Purchasing and Inventory Control – This tool manages the complete order-to-pay cycle, including receipts, invoices, returns, and payments to optimize purchasing practices and control costs. Components include streamlined procurement processes, master data management, warehouse and accounting integration with real-time synchronization and accounts payable features, and integrated reports with real-time data.
  • Business Intelligence – The BI module harnesses company-wide data to create timely, customizable and accurate reports. Reports are built with intuitive tools, interactive analytics with predefined metrics and powerful data visualizations.
  • Analytics and Reporting – Users can capture all critical information in real time and make it instantly available company wide through dashboards and reports.

Target Market

While SAP has many products to support companies of all sizes, SAP Business One caters specifically to small- and medium-sized businesses in many industries. Some of SAP’s prominent customers include:

  • Shell
  • Stara
  • Philips Lighting
  • Siemens
  • Great-West Lifeco Inc.
  • B. Braun
  • Molecular Health
  • Greenko
  • Chalhoub Group
  • Hasco

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SAP Business One can be deployed either on-premise or in the cloud. This software is sold exclusively through authorized SAP partners.

Once a client has purchased Business One, SAP provides a help portal where users can find out how to configure, implement and upgrade the software. After logging into this help portal, users can also set up permissions, generate reports and extend the software with add-ons.

SAP also supplies a helpful guide with which your business can plan its implementation.

Customer Service & Support

All SAP Business One customers with a valid maintenance contract have access to:

  • 24/7 support for critical issues
  • A single access point for support tasks via Business One’s support launchpad
  • Automation and proactive support tools, such as a remote support platform
  • Software upgrades and updates
  • Knowledge transfer

SAP also offers free SAP Business One training, documentation and road maps.


SAP Business One is sold through authorized partners. Companies license and pay for the number of users they have at any given time. With its modular structure, a company can purchase a license to fill an immediate need and then contract for more users later.

For more info on pricing, check out our 2021 ERP pricing guide.


Some users have mentioned they experienced a steep learning curve with the software as well as an unintiuitive user navigation.


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SAP is the third-largest independent software manufacturer. It aims to help companies of all sizes and industries operate their business efficiently and stay ahead of their competition. In addition to BI and other analytics, SAP provide products for CRM, Human Resources, ERP, and Sustainability, among others.

SAP has offices in more than 130 locations all over the world. SAP Americas, a subsidary, has over 40 branch offices in the U.S., with its main headquarters in Newtown Square, PA.

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