ProShop ERP Review

Adion Systems
Adion Systems
Vancouver, BC
Deployment Model:
Free Trial:
Cloud, On-Premise
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ProShop At A Glance

Good: "Paperless" process, from estimating to shipping. Robust interconnectivity with MES and QMS solutions. "Single-click" functionality.
Bad: Its depth of functionality extends the learning curve and can intimidate novice users.
Bottom Line: ProShop's exhaustive scope, paperless design and simplified usability make it a viable purchase consideration for manufacturers seeking an ERP solution, even with its extended learning curve.

Product Overview

ProShop ERP has been designed as a completely paperless system that links every team within a manufacturer to each other, providing a means to make the best decisions about how to run the business. Developed by manufacturers for manufacturers, ProShop’s usability and web-based navigation simplify its operation and enhance its performance.

It integrates with both Adion Systems’ Quality Management System (QMS) and Manufacturing Execution System (MES) to help manage every aspect of a manufacturer’s front office and shop floor. Together, these three software solutions constitute the breadth of ProShop’s functionality, often replacing up to six other solutions in a typical shop.

Sixteen ERP modules cover every facet of the manufacturing process from estimates to purchasing and inventory to analytics and reporting and more.

To enhance ProShop’s functionality, Adion Systems has partnered with several third-party vendor solutions, including Mastercam, High Quality Automation, Solidworks, Cimco, Net-Inspect, Intuit QuickBooks and Sage.


ProShop’s integrated trio of ERP, MES and QMS solutions offers more than 30 tools to run a machine shop. The following modules are a portion of the 16 included in ProShop’s ERP solution:

Estimates – This tool helps create detailed cost and time estimates for parts or assemblies, either from scratch or ProShop’s Rapid Estimate Template system. Quotes of finalized estimates can be emailed to a customer with a single click.

Customer Purchase Orders – This feature tracks every customer order with information about prices, delivery dates, work order numbers, First Article Inspection (FAI) requirements and more, so that a CPO can be originated with a single click. An AS9100 compliant contract review process is built in.

Parts – Specific work instructions, inspection plans, multiple shop routings per PN and more are tracked and recorded in this module. Visual work instructions (text, photos and videos) can be located here and accessed by personnel.

Work Orders – This tool provides full documentation of current and past jobs, including all inspection records, FAIs and In-process Quality Control results. Real-time job status and links to labor, expense and parts data are available. Combined with Purchasing, Inventory and COTS, Work Orders is the basis for traceability tracking. Its’ completely paperless.

Job Costing – This function is intrinsic to the entire ERP solution, automatically tracking purchasing and labor expenses throughout the manufacturing process.

Purchasing – Purchase orders can be issued to vendors directly from this tool’s dashboard, which gives real-time purchasing requirements for all active work orders. It also displays all outstanding POs, late orders and time-sensitive orders.

Inventory – Users can determine how much inventory is on hand, its value and its location through Parts and COTS modules. They can also trace an entire Work Order/job history to get a full cost that accounts for the original cost and the current discounted value.

Dashboards – More than 25 dashboards provide information on customer service, planning, shipping, inspection, receiving, sales, finance and more. Dashboards are updated in real-time by any user working within the ERP.

Reporting – This feature allows for cross-module and multi-level report generation. Queries can be saved and recycled. Results are displayed in data tables and can be sorted, filtered and exported.

Messaging – This thread-based system fosters conversations among teams directly linked to an applicable page in ProShop. Automatic alerts are sent in the event a job runs over budget or schedule, adds new orders, changes due date, or otherwise revises the original order. All messages are permanently recorded and easily retrieved.

Contacts – Track customers, vendors and other outside contacts through this module. All customer information (email addresses, phone numbers, notes, shipping addresses, credit terms and more) can be manipulated. Links to customer work orders, profit numbers and POs can be used. Specifically for vendors, processes, lot charges, audit results and more can be managed.

Other ERP modules include Components Off the Shelf (COTS), Time Clock, Users, Scheduling, and Quotes.

ProShop’s ERP utility is further advanced when integrated with its 13 QMS modules, which include:

  • Standards
  • Quality Manual
  • Procedures
  • Tasks
  • Training
  • Audit Reports
  • Return Material Authorizations
  • Non-Conformance Reports
  • Corrective Action Reports
  • Preventative Action Reports
  • Users
  • Company Positions
  • Equipment

Target Market

ProShop ERP targets the specific needs of small- to medium-sized CNC Machine Shops, Contract Manufacturers and OEM Manufacturers engaged in making complex parts and assemblies in regulated industries, such as those complying with standards like ISO-9000, AS9100, API or ISO 13485.

A sample of their customers includes:

  • Sealth Aero Marine
  • Nezkot Precision Tooling and Engineering
  • Dynamic Fabrication
  • Frey & Weiss
  • Trulife Engineering Solutions
  • Alpine Precision
  • IDL Precision Machining
  • CTE Solutions
  • East Branch Engineering
  • 3d Industries

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ProShop can be implemented in as few as 30 to 60 days. ProShop offers remote, screen-based, and/or on-site training, and data migration services. ProShop’s implementation team partners with clients to ensure each implementation is as successful as possible.

Customer Service & Support

ProShop uses Jira for its ticket-based, Customer Support. ProShop technicians monitor it between 6:30 a.m. and 5:30 p.m. PT, and are available 24/7 for emergencies.  ProShop aims to respond to any ticket within 15 minutes during regular business hours.

ProShop’s Customer Support team will also initiate phone calls and web sessions from the tickets to ensure that clients get prompt assistance.

In addition, ProShop offers plenty of online help documentation and training videos.


ProShop’s pricing is based on the number of total employees in a shop, with those seats based on the roles and access levels needed by each employee. Seat types include:

  • A – Shop Users
  • B – Office Users
  • C – Executive/Admin Users

Because every employee gets an individual user account, pricing is based on the total number of users in the company. Please contact Adion to discuss the number and types of user seats needed and get an accurate quote.

ProShop is offered either as a subscription or as an on-premise purchase. With subscriptions, a client pays annually for the number of user seats. At the end of the subscription period, the contract can be cancelled or renewed.

Clients who want the benefits of a subscription still have the option to host ProShop on an on-premise server, eliminating concerns about cloud delivery.

System maintenance as well as upgrades and customer support are included in the first year of purchase/subscription. In year two and beyond, optional maintenance will provide you with the latest releases and support.

The minimum contract term is 12 months and is paid annually. Subscriptions start at a minimum of $500/month, which typically will provide seats for no more than eight employees.


The shear breadth of its functionality requires significant training to get users up to speed, but the system can be used while training continues.


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Born from a collaboration at Western Washington Univeristy’s Vehicle Research Institute, Adion Systems began in 1993 as Pro CNC. Using “continuous improvement” principles, Pro CNC improved the operations and efficiency of its in-house software that ran its machine shop. By 2010, that software suite – what had become ProShop ERP – had gained market acclaim. After selling Pro CNC in 2014, Adion Systems emerged to bring the complete ERP solution to the manufacturing market.

It is Adion Systems’ mission to make North American manufacturers more globally competitive and to help those business owners create more value for their communities, employees and selves. They achieve this through deep customer engagement, thorough knowledge of the shop floor and cutting-edge software development.

Its goal is to partner with companies who want to go paperless, embrace lean principles and build robust business processes to allow growth, high profitability and maximum business value.

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Great software

on 2019-03-05 13:28:48

We've used it for two years and can't imagine going back. The most impressive thing to me is the amount of different things that it does really well: product documentation, product planning, employee accountability and performance, time clock, scheduling, invoicing (integrates with quickbooks), quality system documentation, document control, document approval, training, purchase orders, vendor performance, internal messaging, etc. Support is responsive and top notch. We would not have grown like we have without it and I believe it will be the tool that allows us to continue growing for years to come.