IBM Maximo Review

Product:
Vendor:
Founded:
Headquarters:

IBM Maximo
IBM
1911
Armonk, NY

Ownership:
Customers:
Deployment Model:
Free Trial:

Public
3,000+
Cloud, On-Premise
Yes

IBM Maximo At A Glance

Good: Flexible deployment options, integration to IBM Watson for machine learning functionality, industry-specific solutions.

Bad: Interface looks dated and is not user friendly, software is very robust and has a steep learning curve.

Bottom Line: Enterprise asset management solution that uses machine learning and IoT data to manage a company's overall health.

Product Overview

IBM Maximo is an enterprise asset management solution that uses machine learning and Internet of Things (IoT) data to help companies manage their assets’ lifecycle. Maintenance managers can keep track of all assets, such as equipment, vehicles or buildings, regardless of where the assets are located. Information on new assets can be quickly set up in the software.

Benefits of IBM Maximo include:

Cloud (either single-tenant or multi-tenant architecture) or on-premise deployment
The ability to add on features as business needs grow
Access to real-time data with action items on a particular asset in order to prevent long down times and unnecessary expenses
Streamlined global operations

IBM Maximo also offers preconfigured solutions that are aimed at specific industries, such as utilities, oil and gas, nuclear power, transportation, aviation and life sciences.

Features

The core module is the IBM Maximo Asset Management that provides a comprehensive view of all assets, including their location, current condition and service history. Maintenance managers can set key performance indicators (KPIs) to track an asset’s condition and get an automatic notification of any changes. They also can track processes associated with work orders and purchase orders. Attachments, such as maps, images or URLs, can be added to each work order.

Other features of IBM Maximo Asset Management are:

Mobile access – The IBM Maximo Anywhere feature allows technicians to access work orders and other information from their device’s web browser.

Built-in mapping and crew management – Managers can assign work to service crews with built-in mapping tools that support Google, Bing and Esri maps.

Integration to IBM Watson – IBM Watson looks at past events and current readings associated with an asset to identify connections that impact an asset’s success and failure. Watson then triggers automatic actions, such as generating new work orders.

Business intelligence – IBM Maximo Asset Management integrates to IBM Cognos for full business intelligence functionality, such as reporting and dashboards.

There are two additional modules, the Maximo Asset Health Insights and the Maximo Scheduler Plus. Maximo Asset Health Insights uses IoT data to monitor an asset’s condition in real time. Maximo Scheduler Plus is an intelligent scheduling module that uses weather data to help managers schedule and plan work projects. It also includes an appointment book for scheduling customer requests or appointments.

Target Market

IBM Maximo targets specific industries such as utilities, oil and gas, nuclear power, transportation, aviation and life sciences.

We’ve listed 10 of its clients below:

Cheniere
DC Water
Drax Power Station
Ferrovial
Fingrid

Honda R&D
Michelin
Pacific Northwest National Laboratory
Sodexo
University of California San Francisco

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Implementation/Integration

IBM Maximo has three choices for deployment: Maximo SaaS (hosted in the cloud), Maximo SaaS Dedicated (deployed by cloud delivery service) and Maximo On-Prem (deployed on-premise). Companies have the option of participating in a free trial that accommodates up to 20 authorized users.

The Maximo SaaS option is available for purchase on the IBM Maximo site. For Maximo SaaS Dedicated and Maximo On-Prem, new clients work with IBM Maximo’s partner network in the implementation process.

Customer Service & Support

IBM has a dedicated support page where clients can find product documentation, download updates or open a support case. Clients can also contact IBM by phone or email.

IBM offers three additional support options: IBM Support Community, IBM Enterprise Support and IBM Preferred Care.

The IBM Support Community includes self-help support, cognitive support with IBM Watson, a knowledge base and community forums.

In addition to the features of the IBM Support Community, IBM Enterprise Support includes preventive support, 24/7 collaboration with IBM support professionals and phone support.

The IBM Preferred Care includes all that plus other additional features, such as mission-critical support, personalized care and business care (continual proactive planning).

Pricing

Pricing for the IBM Maximo SaaS version starts at $164 per user. Prices for Maximo SaaS Dedicated and Maximo On-Prem are not publicly available. Please contact the company directly for a quote.

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Shortcomings

Some users have mentioned that the user interface looks dated and is not easy to use. Also, IBM Maximo is very robust and has a steep learning curve that may require additional training.

Screenshots