IBM Maximo Review

IBM
Product:
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Founded:
Headquarters:
IBM Maximo
IBM
1911
Armonk, NY
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Deployment Model:
Free Trial:
Public
3,000+
Cloud, On-Premise
Yes
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IBM Maximo At A Glance

Good: Flexible deployment options, integration to IBM Watson for machine learning functionality, industry-specific solutions.
Bad: Interface looks dated and is not user friendly, software is very robust and has a steep learning curve.
Bottom Line: Enterprise asset management solution that uses machine learning and IoT data to manage a company's overall health.

Product Overview

IBM Maximo Application Suite is an enterprise asset management solution that uses machine learning and Internet of Things (IoT) data to help companies manage their assets’ lifecycle. Maintenance managers can keep track of all assets, such as equipment, vehicles or buildings, regardless of where the assets are located. Information on new assets can be quickly set up in the software.

Benefits of IBM Maximo include:

  • Cloud (either single-tenant or multi-tenant architecture) or on-premise deployment
  • The ability to add on features as business needs grow
  • Access to real-time data with action items on a particular asset in order to prevent long down times and unnecessary expenses
  • Streamlined global operations

The suite has four main modules:

  • IBM Maximo Asset Management
  • IBM Maximo Monitor (remote monitoring)
  • IBM Maximo Predict (predictive maintenance)
  • Mobile EAM

IBM Maximo also offers preconfigured solutions that are aimed at specific industries, such as utilities, oil and gas, nuclear power, transportation, aviation and life sciences.

Features

The core module is the IBM Maximo Asset Management that provides a comprehensive view of all assets, including their location, current condition and service history. Maintenance managers can set key performance indicators (KPIs) to track an asset’s condition and get an automatic notification of any changes. They also can track processes associated with work orders and purchase orders. Attachments, such as maps, images or URLs, can be added to each work order.

Other features of IBM Maximo Asset Management are:

Built-in mapping and crew management – Managers can assign work to service crews with built-in mapping tools that support Google, Bing and Esri maps.

Integration to IBM WatsonIBM Watson looks at past events and current readings associated with an asset to identify connections that impact an asset’s success and failure. Watson then triggers automatic actions, such as generating new work orders.

Business intelligence – IBM Maximo Asset Management integrates to IBM Cognos for full business intelligence functionality, such as reporting and dashboards.

ERP adapter – Companies can integrate IBM Maximo with Oracle or SAP enterprise resource planning software (ERP) using the ERP adapter.

The IBM Maximo Monitor module provides remote monitoring functionality of assets across the enterprise. It uses AI to detect any anomalies and then send alerts to users. And by integrating with the Asset Management module, a service request is automatically created when the issue is detected. The module includes configurable dashboards and rules-based alerts, and users can drill down into the data for root-cause analysis.

The IBM Maximo Predict module uses condition-based monitoring to predict asset failure, so users can take action to avoid breakdowns. It pulls data from EAM software, IoT sensors and other operations/IT systems and uses IBM Watson to score predictive models. Maximo Predict includes five out-of-the-box predictive model templates and a library of analytics APIs for building custom models.

The Mobile EAM app allows technicians to work from anywhere. They can capture pictures, scan barcodes and use voice-to-text transcriptions, and the GPS data can display their current location. Technicians can gain new knowledge of their work with AI and human-based remote assistants, and they can access the data offline using the disconnected mode feature.

Target Market

IBM Maximo targets specific industries such as utilities, oil and gas, nuclear power, transportation, aviation and life sciences.

We’ve listed 10 of its clients below:

  • Cheniere
  • DC Water
  • Drax Power Station
  • Ferrovial
  • Fingrid
  • Honda R&D
  • Michelin
  • Pacific Northwest National Laboratory
  • Sodexo
  • University of California San Francisco

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Implementation/Integration

IBM Maximo has three choices for deployment: Maximo Application Suite (hybrid of cloud and on-premise deployment), Maximo SaaS Dedicated (deployed by cloud delivery service) and Maximo On-Prem (deployed on-premise). For all three plans, new clients work with IBM Maximo’s partner network in the implementation process.

Customer Service & Support

IBM has a dedicated support page where clients can find product documentation, download updates or open a support case. Clients can also contact IBM by phone or email.

IBM offers three additional support options: IBM Support Community, IBM Enterprise Support and IBM Preferred Care.

The IBM Support Community includes self-help support, cognitive support with IBM Watson, a knowledge base and community forums.

In addition to the features of the IBM Support Community, IBM Enterprise Support includes preventive support, 24/7 collaboration with IBM support professionals and phone support.

The IBM Preferred Care includes all that plus other additional features, such as mission-critical support, personalized care and business care (continual proactive planning).

Pricing

IBM doesn’t publicly display its pricing information, so please contact the vendor directly for a quote.

Shortcomings

Some users have mentioned that the user interface looks dated and is not easy to use. Also, IBM Maximo is very robust and has a steep learning curve that may require additional training.

Screenshots

IBM Screenshot 1
IBM Screenshot 2
IBM Screenshot 3

About

IBM World Trade Corporation, a company with over 380,000 employees globally, is based in Armonk, New York. It specializes in the creation and marketing of computer hardware and software around the world. It also offers general consulting services in areas such as mainframe computers and nanotechnology.

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