MCIM Review

Fulcrum Collaborations
Product:
Vendor:
Founded:
Headquarters:
MCIM
Fulcrum Collaborations
2009
Richmond, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
15,000+ sites
Cloud
Yes
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MCIM At A Glance

Good: Business intelligence and AI functionality, built on Salesforce platform and includes customizable modules, streamlines workflows and approvals.
Bad: Focuses heavily on risk mitigation and security, so may not be intended for companies that don't have those concerns.
Bottom Line: Highly scalable, cloud-based information management and workflow tool designed to meet the heightened demands of critical environments found in specific verticals.

Product Overview

Mission Critical Information Management (MCIM) is a highly scalable, cloud-based information management and workflow tool designed to meet the heightened demands of critical environments found in specific verticals. Through digital transformation of the critical processes traditionally managed in SharePoint, Excel, Word, paper/manuals, or clunky in-house software solutions, the MCIM platform cleanly and consistently captures operational data, streamlines and automates workflow and approvals, and provides the seamless, embedded analytics and AI needed to maker better business decisions.

MCIM is built on the Saleforce platform, and consists of five modules that works individually or all together as a comprehensive solution. The software can be customized to fit an organization’s needs.

The five modules are:

  • Assets
  • Incident Reporting
  • Change Management
  • Rounds
  • Assessments

Details on each module is in our Features section below.

MCIM includes business intelligence and artificial intelligence (AI) functionality, both powered by IBM Watson. Business intelligence features include intuitive reports and dashboards, where data captured in the field is updated in real time across the organization. Organizations can use the AI feature for improving best practices, setting up a standard operations procedure or preventing any downtime/equipment failure before they occur.

Features

Assets – The assets module is a scalable document repository of all assets in a facility. Users track the full lifecycle of each asset including work history, incidents and runtime rounds. The dependency mapping feature lets users map each asset’s dependency and drill them upstream or downstream. The module stores documents up to 2 GB.

Incident reporting – This module allows facility managers to track incidents and relate them to specific asset records. Using analytical features, they can identify the cause of the asset failure, identify outstanding issues and proactively reduce risk by predicting potential issues with similar assets.

Change management – With the change management module, users track an asset’s maintenance performance against specified requirements. They can easily define global maintenance standards and rely on real-time reporting of the maintenance progress down to the asset level. The software automatically links work performance to key metrics as well as automatically specify any required maintenance.

Rounds – The rounds module provides both managers and staff real-time data updates of the facility operations. It can be easily configured to an organization’s unique needs and is accessible from any device. The module automatically identifies any exceptions within the data, sends alerts and notifications, and create work orders based on flagged data. Managers can ensure their staff hit goals in their service level agreements (SLAs) as well as find hidden risks and opportunities that save time and money for the company.

Assessments – The assessments module helps facility managers respond to any site audits with consistent and visible answers. Managers can set up a question bank with re-usable questions to increase efficiency and eliminate duplication. Answers are time-stamped and produced in a structured format. The module also includes approval workflows for quality control.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

MCIM is designed to meet the heightened demands of critical environments found in verticals like financials services, high-tech, healthcare, life sciences, manufacturing, food and beverage, public institutions and others. Some of their top clients are listed below:

  • CBRE
  • McKesson
  • Credit Suisse
  • Edelman
  • Lincoln Harris
  • Global Bridge Holdings, LLC
  • Lift Simplified Caregiving
  • Wells Fargo
  • Jones Lang La Salle
  • Rogers Realty Advisors

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Implementation/Integration

MCIM understands that each customer is unique, and they tailor their implementation strategies to the company in question. However, their process does generally follow a five step program: Analysis, Configuration, Data Migration, Integration, and Training.

Implementation packages range from basic, to custom, to premium.

Customer Service & Support

MCIM’s first priority is enabling self-service options. Step-by-step instructions for particular tasks in MCIM are available via 24×7 access to a complete library of How-To’s & Tutorials. These include screenshots and numbered step-by-step instructions. Just click the ‘MCIM Help’ tab in your application. Enter a search term to quickly locate help and tutorials for a specific topic, or browse the table of contents for a more structured approach.
For users that require additional help, MCIM one-on-one support is efficient, effective and high-touch. They have both phone and email support.
Finally, service, support, and advisory packages are available for customers with special business needs. These include product updates, configuration services, and more.

Pricing

MCIM doesn’t publicly release its pricing information. Please contact them directly for a quote.

Shortcomings

MCIM targets companies that place a very high value on risk mitigation and security, like those in the banking industry. Because of this, they have a number of features designed explicitly for that area. For companies that have no specific need for extra risk measures, these features may seem superfluous and unnecessary, and ultimately distract from other features of the product.

Screenshots

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About

MCIM began with a commission from a global Fortune 100 financial institution to create a cloud computing solution to centralize, standardize and automate the management of their global critical facilities.  The MCIM team took the lessons learned in that effort, and developed the MCIM platform of tools.  Now MCIM is used by Fortune 100 and 500 firms to streamline operations in over 40 countries across four continents. The world-class solution continues to evolve through collaboration with the global user base and well-known industry organizations including, among others, The Uptime Institute.

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