MCIM Review

Fulcrum Collaborations
Fulcrum Collaborations
Richmond, VA
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MCIM At A Glance

Good: Business intelligence functionality, strong focus on improving uptime, all data stored in single location anytime, anywhere.
Bad: Focuses heavily on risk mitigation and security, so may not be intended for companies that don't have those concerns.
Bottom Line: Distinctive software package that combines CMMS, facilities management, and business intelligence features.

Product Overview

MCIM operates utilizing four main modules: the facility profile, infrastructure management and readiness, incident reporting and uptime analytics, and standards authoring/change control.

Facility profile management is based on the Uptime Institute’s Facility Tier Topologies. MCIM provides instant access to a full-spectrum view of all critical facility profile information. The intuitive, easy-to-use interface minimizes users’ ramp-up time and simplifies day-to-day work activities. It is no longer neccessary to deal with multiple, inconsistent versions of the same information. Everything is stored and accessed in a single location, available on-demand, anywhere, anytime. The integrated dashboard and report engines can be used to slice and dice data and achieve a breadth of new insights.

The infrastructure management module addresses the increasing complexity of mission critical infrastructure. MCIM provides a simple yet comprehensive approach to managing critical infrastructure. From a single screen users can view equipment nameplate information, maintenance and incident history, past meter readings, interdependencies with other infrastructure equipment, cost and lifecycle information and much, much more. Likewise, companies can be prepared with audit-required maintenance/compliance reporting for both high-impact/critical and low-impact/non-critical engineering and IT infrastructure assets.

Improving uptime, a main reason for CMMS software, is something that can be significantly improved by reducing preventable system failures. If an organization has 
a good reporting and investigation protocol in place, they can determine the root cause of outages and identify steps to take in the short and long term to prevent similar incidents in the future – but that only works if you have effective protocol in place. MCIM empowers users to easily capture and communicate incidents, administer post-problem reviews, dissect and classify causes of failure, and implement new policies to prevent them from happening again. Even better, companies will observe quantified results immediately through uptime reporting on your engineering and IT assets, applications, business units and customer channels, through configurable dashboards and reports.

According to studies, 75%
 or more of “impact events” where critical missions and uptime availability have been compromised are associated with human error, mainly resulting from bad training, bad maintenance practices and bad operational governance. In addition to streamlining maintenance services, extending the life of critical facility assets and reducing maintenance costs, MCIM ensures that preventive & corrective maintenance, emergency repairs, user group & landlord requests, equipment replacements, and construction projects are rigorously planned and meticulously executed in accordance with established critical facility governance protocols to minimize risk.


Mission Critical Information Management focuses on one key metric above all others: uptime availability.

It accomplishes this through several processes in addition to the features noted below:

  • Standards authoring
  • Documenting sites/locations/assets
  • Work orders
  • Incident reporting
  • Change control
  • Vendor evaluation
  • Interdependecy mapping
  • Equipment performance logs

These features create an output of results that MCIM labels business intelligence. These include things like audit readiness, infrastructure lifecycle management, efficiency benchmarking, rapid incident recovery, vendor performance benchmarking, and redundancy protection.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

MCIM works in several different industries. They have a strong presence in real-estate and banking. Some of their top clients are listed below:

  • CBRE
  • McKesson
  • Credit Suisse
  • Edelman
  • Lincoln Harris
  • Global Bridge Holdings, LLC
  • Lift Simplified Caregiving
  • Wells Fargo
  • Jones Lang La Salle
  • Rogers Realty Advisors

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MCIM understands that each customer is unique, and they tailor their implementation strategies to the company in question. However, their process does generally follow a five step program: Analysis, Configuration, Data Migration, Integration, and Training.

Implementation packages range from basic, to custom, to premium.

Customer Service & Support

MCIM’s first priority is enabling self-service options. Step-by-step instructions for particular tasks in MCIM are available via 24×7 access to a complete library of How-To’s & Tutorials. These include screenshots and numbered step-by-step instructions. Just click the ‘MCIM Help’ tab in your application. Enter a search term to quickly locate help and tutorials for a specific topic, or browse the table of contents for a more structured approach.

For users that require additional help, MCIM one-on-one support is efficient, effective and high-touch. They have both phoen and email support.

Finally, service, support, and advisory packages are available for customers with special business needs. These include product updates, configuration services, and more.


MCIM doesn’t publicly release its pricing information. Please contact them directly for a quote.


MCIM targets companies that place a very high value on risk mitigation and security, like those in the banking industry. Because of this, they have a number of features designed explicitly for that area. For companies that have no specific need for extra risk measures, these features may seem superfluous and unnecessary, and ultimately distract from other features of the product.


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Fulcrum Collaborations is a provider of design, development and implementation services for enterprise-grade SaaS and cloud computing solutions. They provide custom solutions and consulting services across the entire solution life-cycle, from business analysis and development all the way to change management, service, support and evolution after implementation. Fulcrum Collaborations’ services and solutions are an integral part of small, medium and large businesses around the world, including Fortune 500 and Fortune 100 firms in over 40 countries across 4 continents.

MCIM is made up of facilities management and IT professionals who understand how to deliver powerful, cost-effective solutions for the facilities management community. Their business began with a commission from a global Fortune 100 financial services firm to create a cloud computing solution to centralize, standardize and automate the management of their global critical facilities.

The MCIM team took the lessons learned in that effort, and many more that followed, and developed Mission Critical Information Management (MCIM), now used by Fortune 100 and 500 firms to streamline operations in over 40 countries across 4 continents. The world-class solution continues to evolve through collaboration with the global user base and well-known industry organizations including, among others, The Uptime Institute.

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