PeopleFluent Review

Waltham, MA
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PeopleFluent At A Glance

Good: Recruiting platform specializing in social engagement.
Bad: Slow search functions.
Bottom Line: A complete HR software suite that offers an applicant tracking system and a talent management system empowered by social, analytic, and mobile technologies.

Product Overview

PeopleFluent offers a dynamic range of core and strategic HR software. Though perhaps most well known for their talent management suite, they also provide users with a significant applicant tracking system, along with other Core HR processes.

PeopleFluent talent management software empowers employees to become experts and A-players, and empowers managers to develop a highly-skilled, specialized workforce through the measured, deliberate implementation of multiple technologic strategies. PeopleFluent supports companies with many features, including these “seven key attributes” –

  • workforce planning and analytics
  • enterprise collaboratoin
  • compliance and diversity management
  • social engagement
  • contingent labor management/vendor management
  • employee and manager communications

Other PeopleFluent functions include recruitment and learning management.


In addition to the features noted above, PeopleFluent’s applicant tracking and recruiting system offers the following capabilities:

Sourcing and Screening Features

  • assessment tests
  • social recruiting tools
  • candidate matching
  • custom branded website

Tracking & Reporting Features

  • OFCCP/EEO compliance
  • exportable data

Integration Options

  • API available

Interview & Workflow Features 

  • candidate dashboard
  • user groups and permissions
  • custom workflows

Job Boards

  • Smashing Jobs
  • SimplyHired
  • LinkedIn

Support Features

  • help desk
  • instructional videos
  • request form
  • webinars
  • white papers
  • blog
  • brochures

Target Market

PeopleFluent supports a diverse range of clientele from around the world, including small businesses and many Fortune 100 companies. Below is a list of some of their clients:

  • McDonalds
  • Citrix
  • WakeMed
  • Exelon
  • Nationwide
  • Fitness First
  • Motorola
  • HCSC
  • Advance Auto Parts

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PeopleFluent has a diverse team of implementation professionals that specialize in every product area offered by the company.

Solutions are cost-effective and function as a partnership between the client and PeopleFluent.

Consultants and experts have certifications, and provide certifications, such as PMP, CCP, and SHRM, that are immediately relevant to each talent management or applicant tracking software technology at hand.

PeopleFluent’s implementation plan is based off of hundreds of use-cases that formulate their best practices.

Customer Service & Support

In addition to robust assistance with implementation, integration, and account management, PeopleFluent’s support center offers fast, individualized service to assist users in both technical and non-technical product issues.

Questions addressed by the PeopleFluent staff include both how-to issues and in-depth consulting on best practices. Representatives can be reached through email, phone, or the online web portal where user requests can be tracked 24 hours a day.

PeopleFluent runs frequent customer satisfaction surveys to ensure that their service reacts and adapts to issues as quickly as possible.


PeopleFluent doesn’t publicly release their pricing information, so please contact them directly for a quote.


Certain features have been reported as operating too slowly in PeopleFluent, in particular the search function, which was noted as being too complicated and requiring too many steps and filters to perform simple searches. In general, the number of steps that were required to complete many actions was considered to be overly-laborious and sometimes frustrating and time-consuming.

Others had trouble with the split recruitment systems. PeopleFluent consists of a recruiter tool, business objects reporting tool, the RM administration tool, and the traditional administration tool. The split into separate systems makes it more clumsy to maintain, though PeopleFluent is working on a way to bridge these platforms more closely together.



PeopleFluent Screenshot 1
PeopleFluent Screenshot 2
PeopleFluent Screenshot 3


PeopleFluent is a Human Capital Management software company based in Waltham, Massachussetts. Formerly known as Peopleclick Authoria, Inc. until 2011, PeopleFluent has seen the most success in its continually evolving strategic HR software talent management system. 80% of the Fortune 100 implements some kind of PeopleFluent software. The company expanded into the social collaboration space with the acquisition of SocialText. Founded in 1997, PeopleFluent has grown to expand in 21 countries, serving over 5,000 customers.


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