Vendor:
Founded:
Headquarters:
Freshworks
2010
San Mateo, CA
Customers:
Deployment Model:
Free Trial:
9,000+
Cloud
Yes
Freshteam At A Glance
Product Overview
Freshteam is a human resource management system (HRMS) solution that’s intended for businesses of all sizes. This review focuses on its applicant tracking and onboarding features.
Freshteam’s applicant tracking solution lets recruiters streamline their hiring processes with automated workflows. They can create their company’s career site, post job openings to various sources, schedule interviews, collaborate with the hiring team and more. Recruiters can also stay on top of their pipelines and candidate communication with tools like resume parsing, keyword tagging, canned responses and notifications.
Freshteam has numerous benefits, such as:
- Increased transparency with candidates
- Improved collaboration between recruiter and hiring team
- Reduced hiring costs
- Integration with third-party applications, such as job boards, assessment tools, video interviewing software and background check providers
Features
Freshteam has robust features. We’ve discussed its key ones below.
Job openings management – Recruiters can set up custom workflows for each job posting and assign a hiring team to a specific job opening. They can also quickly create a job ad by choosing from over 100 templates or building their own and then adding it to multiple sourcing channels with a single click. They can also build a custom application form that screens for qualified candidates.
Candidate sourcing – With this feature, recruiters can acquire candidates from a variety of sources, such as job boards, social media sites, referrals or their company’s career site. The career site management feature lets them put together a branded site with their company’s logo and colors as well as tell stories about the company culture. Recruiters can add job postings and applications to their site. Then, as candidates send their resume or apply for a job, Freshteam automatically pulls their information into the applicant tracking system.
The software integrates with free and paid job boards, such as LinkedIn, Indeed, Glassdoor, ZipRecruiter and Adzuna, and social media channels like Facebook and Twitter. Recruiters can use custom tracking links to distinguish each sourcing channel. Finally, companies can work with external recruiters via the Freshteam vendor management portal feature that lets those recruiters see job postings and candidate profiles they’re assigned to and get weekly status updates.
Resume screening – Freshteam’s Candidate 360 feature stores all relevant information on a candidate (e.g., application, resume, interview notes, emails) in one place. Any new resumes that are uploaded into the software are parsed and populated into the candidate profile. Recruiters can tag those profiles using keywords for easier searching, and they can archive profiles of promising candidates for the future. They can also send the candidate’s resume or application to their hiring team for their feedback.
Candidate engagement – Recruiters can stay on top of candidate communication throughout the hiring process with automated workflows. As Freshteam syncs with Outlook and Gmail, recruiters can email candidates directly in the software. They can also add in canned responses to messages, set up automatic notifications to respond after various events (e.g., applications received, phone screens) and schedule email sends. They can also perform bulk actions with a single click, such as sending emails to multiple candidates at once.
Interview and offer management – Freshteam integrates with calendar tools like Office 365 and Google, so recruiters can easily check the hiring team’s availability and schedule interviews. During the interview, the hiring team can use scorecards to rate the candidate against various benchmarks. Once a candidate is decided, recruiters can send offer letters using configurable fields and templates.
Onboarding – New hires can electronically complete and sign paperwork before their first day. HR staff can set up a virtual checklist on various tasks and assign those tasks to IT or the new hire’s team members.
Mobile app – Available for Android and iOS devices, the Freshteam mobile app lets recruiters email candidates, advance them through the hiring process, collect feedback and more.
Reporting – Freshteam includes built-in reports on seven metrics: Candidate Pipeline, Candidate Sourcing, Candidates Profile, Rejected Candidates, Talent Pool, Job Postings, Interviews, Offers and Hires. Users can also create custom reports with filters and widgets and schedule them in advance. Additional features include PDF or CSV files export and the Presentation option that lets users present their findings to their team.
Integrations – As mentioned, Freshteam integrates with various job boards and social channels. Additional integrations include assessment tools (HackerRank, Codility, ClassMarker), video interviewing solutions (Google Meet, HackerRank CodePair, Zoom, Microsoft Teams), eSignature software (DocuSign, SignEasy) and background checks providers (Checkr, Authbridge).
Target Market
Freshteam is intended for businesses of all sizes in many industries. We’ve listed 10 of its clients below:
- Australian Conservation Foundation
- Chargebee
- DSP Mutual Fund
- JCDecaux
- Moneycorp
- Monster
- Ninjacart
- Ocado
- SAP
- University of Pennsylvania
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Implementation/Integration
Companies that want to enroll in a paid plan can sign up for a 21-day free trial. They can sign up online and begin using the software quickly. At the end of the trial, they can add their credit card information to their account and select a subscription plan.
Freshteam also provides implementation support, such as software customization to address a client’s unique requirements.
Customer Service & Support
Freshteam has a knowledge base with how-to guides and articles on best practices. Users can also submit a ticket or contact support by email, phone or chat. Enterprise plan users can also contact their account manager.
Pricing
Freshteam offers a free plan for up to 50 employees that includes basic features, such as
- Up to three published job postings
- Recruitment team inbox
- A basic career site
- Email integration
- Kanban Boards for applicant tracking
- Team collaboration
- Candidate application via email
- Employee referral
- Employee directory/organizational charts
- Mobile apps (iOS and Android)
- Basic time-off management features
Then, there are three pay-as-you-grow plans (note that each plan is billed monthly).
Growth – The Growth plan costs a $71 platform fee per month plus $1.20 per employee, per month. It includes all of the features of the free plan, plus:
- Up to 20 published job postings
- Customizable career site
- Customizable applicant form
- Custom interview scorecards and kits
- Custom hiring pipelines
- Vendor management
- Autopilot (recruiting automations feature)
- Interview scheduling with Google and Outlook Calendar
- The ability to manage unlimited employee documents
- Job board integrations
- Time-off approval workflows
- Up to two holiday calendars
- Up to two time off policies
- Up to two workweek configurations
- HR reports and analytics
- Phone, email and chat support
Pro – The Pro plan costs a $119 platform fee per month plus $2.40 per employee, per month. It includes all of the features of the Growth plan, plus:
- Up to 100 published jobs
- Advanced career site customization
- Social recruiting
- Talent pool management
- Job requisition management
- Offer management
- Additional user roles with custom restrictions
- Multiple recruiters for a single job posting
- Custom job fields
- Integration with eSignature software
- Sponsored job postings on Indeed
- Candidate sourcing extension
- The ability to merge duplicate candidates
- Multiple language support
- New-hire onboarding
- Pre-onboarding data collection and welcome kit
- The ability to track multiple office locations
- Unlimited webhook requests
- Unlimited holiday calendars
- Unlimited time-off policies
- Unlimited workweek configurations
Enterprise – The Enterprise plan costs a $203 platform fee per month plus $4.80 per employee, per month. It includes all of the features of the Pro plan, plus:
- Custom user roles
- Unlimited onboarding and offboarding checklists
- Access restrictions based on IP Address
- Custom URL & SSL Certificate
- One-click data export
- A dedicated account manager
If a client opts to sign up for annual billing, the costs drop down to a $59 platform fee per month plus $1 per employee, per month for the Growth plan; a $99 platform fee per month plus $2 per employee, per month for the Pro plan; and a $169 platform fee per month plus $4 per employee, per month for the Enterprise plan.
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Freshteam doesn’t have built-in background checks or text messaging features, but it can integrate with third-party software. Also, onboarding features are only available in the Pro and Enterprise pricing plans.
Screenshots
About
Freshworks’ mission is to provide organizations with an easy-to-use customer engagement solution so they can build better relationships with customers. It launched in 2011 with a customer service software and has grown its product portfolio since then with Freshworks CRM (2016), Freshworks 360 Multiproduct Suite (2018) and Freshsuccess (2020).
Freshworks has received many accolades, including recognition from Gartner (e.g., 2020 Magic Quadrant for CRM Customer Engagement Center, 2019 Magic Quadrant for Sales Force Automation) and the Forbes‘ 2019 Cloud 100 List. It’s headquartered in San Mateo, CA, and has offices in India, Australia, Germany, France, Singapore, the Netherlands and the U.K.
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