iCIMS Talent Cloud Review

iCIMS Talent Cloud
Holmdel, NJ
Deployment Model:
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iCIMS Talent Cloud At A Glance

Good: Focuses on automating communication and engaging candidates for an improved hiring experience.
Bad: Separating passive candidates from active applicants is not a built-in function.
Bottom Line: A strategic software solution for recruiting, applicant tracking, and on-boarding.

Product Overview

The iCIMS Talent Cloud platform helps companies streamline their recruitment processes with AI-powered products. Recruiters can conduct an efficient and comprehensive marketing campaigns stay engaged with candidates from any device and analyze their recruitment efforts. They can host virtual job fairs, reach out to candidates via text or messaging apps and track new hire progress. iCIMS Talent Cloud has AI and machine learning features that help companies improve their Diversity & Initiatives programs by removing subjectivity.

In addition to hiring external candidates, iCIMS Talent Cloud helps recruiters provide current employees internal job opportunities with an AI-powered chatbot and an internal Career Site.


The iCIMS Talent Cloud suite is broken into four core modules:

Attract Talent: Create simple, easy-to-use candidate portals

  • iCIMS Career Site SEO (construct career sites to attract search traffic)
  • Single click apply for candidates
  • Marketing reports and analytics to measure ROI and efficiency
  • iCIMS Video Studio (employees can create and share videos about their experience with the company)

Engage Talent: Stay engaged with candidates during the hiring process and fill positions faster

  • Virtual career fairs
  • Targeted and automated text and email campaigns
  • Manage job postings and applicant tracking
  • Social applicant tracking
  • Employee referral programs

Hire Talent: Manage on-boarding and inform new employees

  • Configurable applicant tracking system
  • Offer management
  • On-boarding employee portals
  • Streamlined benefits communication
  • Paperless forms
  • Metrics for tracking on-boarding completion
  • Integration with third-party tools (e.g., video interviewing, background screenings, reference checks)

Advance Talent: Provide internal opportunities (e.g., promotions) for current employees

  • Internal career sites
  • AI-powered chatbot that recommends open opportunities based on employee’s skillsets and tenure
  • Empowering employees to access on-demands project and role recommendations
  • Connecting with employees via text and messaging apps

Target Market

iCIMS provides recruiting solutions for companies of all sizes in a variety of industries, such as health care, retail, finance and manufacturing. We’ve listed 10 of its clients below.

  • American Heart Association
  • The Cheesecake Factory
  • Chewy
  • Hertz
  • PetSmart
  • Samsonite
  • Tiffany & Co.
  • Uber
  • UNO Pizzeria & Grill
  • YMCA of Greater Seattle

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Upon implementation, iCIMS helps migrate the client’s legacy data with a one-time cost. The implementation team, iCARE Support, transfers all of their stored applicant data into the new system.

The implementation team consists of a:

  • Client Relationship Director
  • Implementation Manager
  • Subject Matter Expert
  • Project Engineer

Training is delivered through live webinars, training manuals, e-Learning tutorials, and hard copy documentation that ensures clients maximize the software’s capabilities.

Customer Service & Support

The iCIMS Customer Community allows clients to access the knowledge base, sign up for webinars and connect with other HR professionals within a forum.


iCIMS’ pricing is based on the number of products the client need and how many users (recruiters and administrators) require access. Please contact the vendor directly for a quote.


Some users have complained that the software takes time to load between viewing various pages, and that the reporting options lack desired depth and user-ability. Certain email features may feel clunky, and separating passive candidates from active applicants is not a built-in function.


iCIMS Screenshot 1
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iCIMS is the leading provider of talent acquisition solutions that help businesses win the war for top talent. iCIMS empowers companies to manage their entire hiring process within the industry’s most robust Platform-as-a-Service (PaaS). Built on the foundation of a best-to-market talent acquisition software suite, iCIMS’ PaaS framework, UNIFi, allows employers to expand the capabilities of their core talent acquisition technology by integrating with the largest partner ecosystem in talent acquisition to help them attract, find, screen, and manage candidates. Offering scalable, easy-to-use solutions that are backed by award-winning customer service, iCIMS supports more than 6,000 employers and is one of the largest and fastest-growing talent acquisition solution providers.

Because iCIMS values customer service and long-term user-ability, their system is built to cover the recruiting process across various businesses for simple operations and fast services.

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