SAP SuccessFactors Talent Management Review

SAP SuccessFactors
Talent Management
SAP SuccessFactors
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Talent Management At A Glance

Good: Streamlined HR processes, multiple language and currency support, accessible for employees, management and leadership.
Bad: Challenging to learn and not always intuitive.
Bottom Line: Cloud-based suite of talent management solutions with a strong focus on improving the employee experience.

Product Overview

SAP SuccessFactors HXM Suite is a cloud-based Human Experience Management (HXM) suite that empowers small and midsize businesses to successfully improve employee engagement. HXM is a new category that is completely designed around employee experiences – what they need, how they work and what motivates them.

The HXM Suite is broken down into five categories:

  • Core HR and Payroll
  • Talent Management
  • Employee Experience Management (SAP Qualtrics)
  • HR Analytics & Workforce Planning
  • Sales Performance Management

SAP SuccessFactors is a trusted partner for strategic HR with deep and innovative capabilities; consistently recognized as market leader by top analysts. SAP SuccessFactors has been named a Leader in the Gartner Magic Quadrant for cloud HCM suites, IDC Talent Management and Talent Acquisition Marketscape, and Forrester Wave, and has the highest HCM post implementation customer satisfaction ratings of all HCM vendors by Raven Intelligence.

The SAP SuccessFactors HXM Suite is differentiated by:

  • An intuitive interface that’s personalized for each employee
  • Helping companies understand how their employees feel using insights that combine feedback data with operational HR data
  • Deep and innovative capabilities for strategic HR
  • Open and extensible platform that allows integration with other business systems

The review will focus on the Talent Management category. Our Features section below describes each talent management solution.


SAP SuccessFactors has several talent management solutions that help organizations attract, develop and retain talent. They include:

  • SAP SuccessFactors Recruiting – SAP SuccessFactors Recruiting includes robust features for streamlining the hiring process. It accommodates up to 46 languages, so recruiters can source talent from around the world. They can set up a global career site that span multiple brands and languages. The software also includes intelligent technology to help companies eliminate hiring bias and make fair and equitable decisions. Additional features include application management and candidate relationship management.
  • SAP SuccessFactors Onboarding – The solution simplifies onboarding, cross-boarding and offboarding with strategic processes to support new hires, hiring managers, HR and others. New hires can get a personalized onboarding portal that introduces them to their new colleagues and role.
  • SAP Signature Management by DocuSign – With this solution, new hires can complete and submit electronic forms and provide an e-signature.
  • SAP SuccessFactors Performance & Goals – The solution supports continuous performance management and can be customized to meet an organization’s unique needs. Users can choose from a library of 500 prebuilt goals that can be aligned with a team or company-wide objectives. Other capabilities include 360-degree feedback, a writing assistant that guides users in providing feedback, a legal scan that checks for inappropriate language in performance reviews and mobile goal management.
  • SAP SuccessFactors Learning – Companies can offer learning programs to new hires and current employees that are looking to grow within the organization. SAP SuccessFactors Learning allows them to provide off-the-shelf courses from SAP Content Stream by Skillsoft and other content providers. Users can track compliance training requirements with automated assignments and reporting.
  • SAP SuccessFactors Succession & Development – With this solution, organizations can identify and retain their top performers. Some of the features are an organizational chart for succession planning, dynamic talent pools, continuous employee development and drag-and-drop calibration tools.
  • SAP SuccessFactors Opportunity Marketplace – The solution engages and empowers employees throughout a workforce. Whether they are interested in honing their current capabilities or learning new ones, they can be connected with an experience that fits the needs of the organization and works for their time and interests. Recommendations of formal learning, informal learning, and experiential learning are curated for an employee to browse, bookmark, and act upon.
  • SAP SuccessFactors Compensation Management – HR professionals can build compensation programs that align with business strategy. Capabilities include real-time budget insights, budget modeling, compensation practice templates, employee recognition programs and personalized compensation statements.
  • SAP Fieldglass Contingent Workforce Management– This solution empowers recruiters to find and manage their contingent workforce, such as temps, contractors or freelancers. Capabilities include recruiting, timesheet approvals, onboarding/offboarding and performance management.

Target Market

SAP SuccessFactors targets small and midsized companies in many industries, such as aerospace and defense, banking, healthcare, insurance, mining, retail, and sports entertainment. We’ve listed 10 of its clients below.

  • American Airlines
  • MOD Pizza
  • Coca-Cola
  • Peloton
  • EBSCO Industries
  • Mobile Mini Solutions
  • Renaissance Services
  • Sephora
  • Toronto Transit Commission
  • Whirlpool

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SAP SuccessFactors provides a variety of implementation services that range from prepackaged implementation plans to companies that want a fully customized solution. Its Advisory Services team meets with the client to discuss the client’s unique requirements and figure out the best practice of deployment.

The vendor employs an integration delivery team to help clients integrate SAP SuccessFactors with other SAP products or the client’s existing applications. 

SAP offers instructor-led specialized training and certification programs for a variety of SAP SuccessFactors solutions. It also has a subscription-based service called SAP Learning Hub that gives users the ability to access any training content on any of its products anywhere. 

Customer Service & Support

The SAP Enterprise support package includes a variety of offerings for users. First, there is the customer community for users to communicate and share ideas on issues with the software or on general HR topics. There is also a support portal for browsing through articles and videos and submitting support requests. Users can also reach out to support via live chat. And users can learn more about SAP SuccessFactors via webinars. 

There’s also the SAP Preferred Success option for clients that want to work with a dedicated support manager. It provides mission-critical support and best practice for escalating support issues. For example, a priority 4 support (low priority support) response time would be within eight hours rather than two business days that SAP Enterprise support provides. The customer support manager also provides guidance in scaling or down the solution, as well as help in navigating new product releases.


The SAP SuccessFactors Talent Management Suite consists of numerous solutions. As examples, we’ve listed starting prices for some of the solutions that use a per-user, per-month strategy. The SAP website has prices listed, but please contact SAP SuccessFactors directly for a custom quote.

  • SAP SuccessFactors Recruiting starts at $2.66 per user, per month
  • SAP SuccessFactors Onboarding starts at $1.18 per user, per month
  • SAP SuccessFactors Performance & Goals starts at $3.72 per user, per month
  • SAP SuccessFactors Compensation starts at $1.95 per user, per month
  • SAP SuccessFactors Learning starts at $1.85 per user, per month
  • SAP SuccessFactors Succession & Development starts at $1.91 per user, per month


Some users have reported that SAP SuccessFactors can be challenging to learn and is not always intuitive.


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The cloud-native SAP SuccessFactors Human Experience Management (HXM) Suite spans core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management solutions. These leading applications go beyond transactional human resources (HR) processes and deliver individualized experiences that keep employees feeling more engaged, productive and connected, and help organizations to future-proof their business. Founded in 2001 and acquired by SAP in 2012, SAP SuccessFactors solutions are used by over 240 million users in 200+ countries.

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