Workfront Review

Product:
Vendor:
Founded:
Headquarters:

Workfront
Workfront
2001
Lehi, UT

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
4,000+
Cloud
Yes

Product Overview

Workfront is a robust cloud-based project management tool for tracking all the details of ongoing tasks.

The software goes above and beyond most project management solutions because it keeps track of a repository of creative assets, along with performance metrics so companies can recognize employee achievements. It also boosts communication and collaboration among teams.

Workfront is tailored for individuals within marketing, IT and services teams, and it offers an additional option that works well for other clients.

The solution comes in three pricing options: Standard, Select and Premium. Standard doesn’t come with email integration, and Premium is the only option that includes compliance and safety features such as encryption.

Features

Here, we’ve chosen the top five features of Workfront:

1. Collaboration: Communicate easily with your team using the solution, which also serves as a platform for recognition and endorsements. Share and manage all documents seamlessly for collaboration with others. Notifications automatically alert employees about required actions.

2. Portfolio Management: Workfront doubles as a document storage repository to keep all digital assets in one place for your team. Keep track of past and present work to best represent each employee’s work history and performance.

3. Workflow Automation: Time tracking and real-time metrics give transparency to employees about how they influence the bottom line. Resources can be accurately allocated when everyone’s workflow is clearly recognized, giving visibility to how the team can make improvements. The solution also works on mobile devices, so it can be accessed while on the go.

4. Security: Workfront offers several security and compliance features to protect users’ data, including encryption at rest, audit rights and whitelisting IP addresses.

5. Reporting: Real-time dashboards help managers track the status of ongoing projects for allocating labor and other resources. Reports can be customized according to individual users’ roles and are periodically updated. Some data points that companies may find it important to track include the percentage of the project that’s complete, planned hours, task number and projected completion date.

Target Market

Workfront focuses its feature sets on marketing, IT and services teams, along with offering a broader choice for other clients.

Here, we’ve listed 10 sample customers:

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Implementation/Integration

Workfront follows eight steps for its implementation process:

1. Discovery
2. Design/Configure
3. User Acceptance Testing
4. Deploy
5. Checkup
6. Enhance
7. Support
8. Success

Customer Service & Support

Workfront offers a range of services depending on the client’s support plan.

First-response times can be guaranteed in under 30 minutes with the Platinum support plan and under two hours with the Basic support plan. Customers can also choose Silver and Gold support options.

Features vary depending on the plan selected and may include online support, a community portal, online help and documentation, service-level agreement commitments, phone support, sandbox and a dedicated support engineer.

Pricing

Workfront offers three role-based licenses to choose from: Standard, Select and Premium. Each includes the following core features:

• Review & Approve Work
• Review & Approve Documents
• Mobile Apps (iOS / Android)
• Track & Submit Timesheets
• View Reports & Dashboards
• Dynamic & Integrated Calendar Views

Workfront doesn’t publicly display their prices. Please contact them directly for a quote.

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Shortcomings

Some agencies have noted that Workfront’s architecture makes it difficult to organize files that are dependent on individual customers. When agencies must make a distinction among clients and customers of clients, it’s difficult to organize. This is an issue Workfront is currently working to fix.

In addition, the solution itself may be too robust for those looking for software to only track tasks.

Screenshots

About

Workfront began in 2001 as AtTask, and it rebranded in early 2015. The company has been recognized with a number of accolades, including being named a Leader in the Gartner Inc. Magic Quadrant for Cloud-Based IT Project and Portfolio Management Services for three years in a row, and a Champion in the Info-Tech Vendor Landscape for two years in a row. In addition, it ranked 89th on Forbes’ 2014 list of America’s Most Promising Companies.

With over 500 employees and a focus on enterprise businesses, Workfront’s mission is ” to ‘optimize the cubicle’ to fully engage knowledge workers while cultivating their efficiency and effectiveness.”

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