Workfront Review

Product:
Vendor:
Founded:
Headquarters:

Workfront
Workfront
2001
Lehi, UT

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
3,000+
Cloud
Yes

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Workfront At A Glance

Good: Strong features for collaboration and digital-asset tracking.

Bad: May be too robust for clients seeking a task-tracking solution.

Bottom Line: All-in-one project management solution for teams with complex workflows.

Product Overview

Workfront is a robust cloud-based project management tool for tracking all the details of ongoing tasks.

The software goes above and beyond most project management solutions because it keeps track of a repository of creative assets, along with performance metrics so companies can recognize employee achievements. It also boosts communication and collaboration among teams.

Workfront is tailored for individuals within marketing, IT and services teams, and it offers an additional option that works well for other clients.

Features

Here, we’ve chosen the top five features of Workfront:

1. Collaboration: Communicate easily with your team using the solution, which also serves as a platform for recognition and endorsements. Share and manage all documents seamlessly for collaboration with others. Notifications automatically alert employees about required actions.

2. Portfolio Management: Workfront doubles as a document storage repository to keep all digital assets in one place for your team. Keep track of past and present work to best represent each employee’s work history and performance.

3. Workflow Automation: Time tracking and real-time metrics give transparency to employees about how they influence the bottom line. Resources can be accurately allocated when everyone’s workflow is clearly recognized, giving visibility to how the team can make improvements. The solution also works on mobile devices, so it can be accessed while on the go.

4. Security: Workfront offers several security and compliance features to protect users’ data, including encryption at rest, audit rights and whitelisting IP addresses.

5. Reporting: Real-time dashboards help managers track the status of ongoing projects for allocating labor and other resources. Reports can be customized according to individual users’ roles and are periodically updated. Some data points that companies may find it important to track include the percentage of the project that’s complete, planned hours, task number and projected completion date.

Target Market

Workfront focuses its feature sets on marketing, IT and services teams, along with offering a broader choice for other clients.

Here, we’ve listed 10 sample customers:

T-Mobile
Under Armour
The Home Depot
Seventh Generation
Thermo Fisher Scientific

ADP
Allianz Partners
GM Financial
Nordstrom
Heifer International

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Implementation/Integration

Workfront’s Professional Services team designs and implements a deployment strategy that’s based on the client’s needs and requirements. The vendor also provides out of the box templates and connectors as well as software training.

Customer Service & Support

Workfront offers a range of services depending on the client’s support plan.

First-response times can be guaranteed in under 30 minutes with the Platinum support plan and under two hours with the Basic support plan. Customers can also choose Silver and Gold support options.

Features vary depending on the plan selected and may include online support, a community portal, online help and documentation, service-level agreement commitments, phone support, sandbox and a dedicated support engineer.

Pricing

Workfront doesn’t publicly display its pricing information, so please contact the vendor directly for a quote.

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Shortcomings

The solution itself may be too robust for those looking for software to only track tasks.

Screenshots

About

Founded in 2001, Workfront’s mission is to help people, teams, and companies do their best work. It is trusted by more than 3,000 companies, one million users, and 10 out of 10 of the world’s top brands. Workfront was acquired by Adobe in 2020.