TriNet Review

San Leandro, CA
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TriNet At A Glance

Good: Expense management functionality; robust benefits offering; full-service payroll, benefits and HR functions.
Bad: Desktop interface and mobile app aren't always user friendly; knowledge base isn't offered, so users will have to contact support for questions.
Bottom Line: Cloud-based HRMS platform with core and strategic HR features for small to medium-sized businesses.

Product Overview

TriNet is a professional employer organization (PEO) that helps small to medium-sized companies streamline HR tasks so they can focus on their businesses. As a PEO, TriNet provides full-service payroll, benefits and other HR tasks for businesses that don’t have dedicated HR staff.

TriNet also offers a cloud-based human resource management system (HRMS), which will be the focus of this review. It includes both core and strategic modules in one platform, such as payroll, time tracking, recruiting, performance management and learning management. Because all features are on a single platform, companies (especially small businesses) won’t have to worry about the time and expense of maintaining separate solutions.

Another benefit of TriNet is self-service functionality. Employees can view their paychecks, manage their benefits and request time off. They can also make changes to their personal information or access company documents. Managers can approve time-off requests, monitor employee performance and make payroll adjustments.

TriNet’s benefits can help small and mid-sized businesses retain talent and increase employee engagement. Aside from health insurance and retirement packages, the PEO offers commuter benefits and employee discounts on vacations, retailers and restaurants through its Marketplace channel. For companies that prefer not to handle benefits compliance issues (e.g., Affordable Care Act requirements), TriNet’s full-service HR team can take care of those tasks.

In addition, TriNet offers an expense management solution to automate travel and expense reimbursement. Employees can submit expense reports online, and they can be accepted or rejected from the platform. Other features of this solution include mileage tracking, automatic import of credit/debit card data, standard and customizable expense categories, and a mobile expense app. The expense management solution integrates with various types of accounting software, including NetSuite, Intacct and QuickBooks.


As noted above, TriNet offers core and strategic HR modules. Here are the key features of each module:

Payroll – The Payroll module includes payroll processing, tax calculations and payments, time-off tracking and scheduling functionalities. TriNet offers the option of direct deposit and debit card payments, as well as electronic paystubs. TriNet also offers payroll and tax processing services for companies that want to outsource payroll.

Applicant tracking – The applicant tracking module helps businesses manage their end-to-end hiring processes. Users can add job postings to free and paid job boards and social media sites, with a custom URL for each posting. They can also view resumes, interview feedback and other information about each candidate on a dedicated candidate profile page. Additionally, users can create customized skills and assessments. And finally, TriNet offers background check functionality via its partnership with GoodHire.

Performance management – The performance management module allows managers to perform employee evaluations at any time rather than yearly or quarterly. Managers and employees can set and track both individual and cascading goals. The module includes standard and customized review templates and reports.

Learning management – The learning management module has a content library of over 500 courses in topics that relate to various job roles and industries. Some examples of these topics include finance, business, safety and workplace ethics. Companies can create targeted training programs that are relevant to their employees.

Reporting and analytics – With the reporting and analytics tools, business users can access real-time analytics on their dashboards and run reports. TriNet offers payroll, billing and HR reports with 20 standard templates that can be exported as PDF or CSV files. Users can also create customized reports. Because the solution can be integrated with Quickbooks, users can import their general ledger data from TriNet into Quickbooks.

TriNet Mobile – The TriNet Mobile app allows employees to access pertinent information from their mobile devices, such as pay history, benefits, time-off balances and the company directory. They can request time off as well as call their managers or co-workers directly from the app.

Target Market

TriNet’s HRMS is targeted to small to medium-sized businesses in a variety of industries, such as retail, technology, healthcare and professional services. It also offers industry-specific HR solutions.

We’ve listed 10 of its clients below.

  • CitizenLink
  • D&B Tile Distributors
  • EDL Consulting
  • Florida Home Partnership
  • McCabe's Nursery
  • Quarterly Co.
  • Red Granite Pictures
  • Space-Time Insight
  • University Family Healthcare
  • Viggle Inc.

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Because it’s a cloud-based platform, the implementation process for TriNet has a shorter timeline than an on-premise deployment. The implementation process is tailored to a company’s needs, and each new client will have access to a dedicated implementation team.

Customer Service & Support

Users can contact customer support via phone, live chat or email.


TriNet doesn’t publicly display its pricing information. Please contact the vendor directly for a quote.


Customers have reported that TriNet’s interface and mobile app isn’t always user-friendly. Also, TriNet doesn’t offer a knowledge base, so users will need to contact customer support to get answers to their questions.


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Founded in 1988, TriNet helps small to medium-sized companies relieve the administrative burden of HR tasks. It offers both core and strategic HR features in bundled solutions that are tailored to each industry.

TriNet’s recent awards include iSmartRecruit’s Top 20 Employee Management Software of 2020 and the 100 Fastest-Growing Companies for 2017 by Fortune Magazine. It also received the Employer Services Assurance Corporation (ESAC) accreditation each year since 1995.

TriNet is headquartered in San Leandro, CA and has regional sales offices in 19 states. In 2022, it has expanded its HR offerings by acquiring Zenefits.

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