Freshteam Review

San Mateo, CA
Deployment Model:
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Freshteam At A Glance

Good: Robust applicant tracking and onboarding features, a free plan for teams with up to 50 employees, employee self service.
Bad: Some specific HR features (e.g., payroll, benefits) aren't built into the software.
Bottom Line: Cloud-based solution that streamlines hiring, onboarding and other tasks so recruiters and HR staff can focus on important initiatives.

Product Overview

Freshteam is an all-in-one human resource management system (HRMS) solution that lets businesses streamline their hiring and other HR processes. Recruiters can efficiently manage their pipeline with automated workflows, while employees can collaborate with their colleagues and submit time-off requests. Businesses can securely store and track employee profiles in one place.

Freshteam has numerous benefits, such as:

  • Reduced hiring costs
  • Robust features
  • A free account for small teams and three scalable paid plans
  • Integration with job boards, assessment tools, background check software and other third-party applications


Freshteam has robust features. We’ve discussed its key ones below.

Applicant tracking – Recruiters can set up automation rules and other custom workflows. They can also post job ads to multiple sources (e.g., job boards, social media) in one click, screen candidates, collect feedback from the team with interview scorecards, and send out job offers and rejections. The hiring team can indicate their availability for interviews, get reminders and leave feedback on candidates. Finally, recruiters can run reports on various hiring metrics, such as time to hire or cost by source.

Onboarding – New hires can electronically complete and sign paperwork before their first day. HR staff can set up a virtual checklist on various tasks and assign those tasks to IT or the new hire’s team members.

Employee information system – With this feature, HR can create custom employee information forms with a drag-and-drop interface with over 20 predefined fields. Freshteam has a dynamic employee database and organizational chart for storing employee profiles (e.g., job role, manager, team), so if a staff member needs to update information on an employee, the chart is automatically updated.

Employees can see the org chart at a glance by company or by department and then drill down into their colleague’s profile for more information (e.g., email, phone number). With self-service features, they can also update their personal information and request time off. Note that Freshteam has security features that allow employees to update only specific data in their profiles based on access permissions set by HR.

Time-off management – HR can set up a custom time-off policy that fits their organization’s needs, allowing them to create holiday calendars or set leave accrual frequency. In addition, they can denote specific types of leave (e.g., vacation, sick, PTO), set up individual policies for multiple teams or locations, and automate time-off approval workflows. Finally, managers can track their team’s time-off requests, leave balances and any absenteeism trends in one place.

Mobile app – Available for Android and iOS devices, the Freshteam mobile app lets employees receive important updates, reach out to their colleagues or request time off. Recruiters can also email candidates, collect feedback and more.

Reporting – Freshteam includes built-in reports on 15 metrics: Candidate Pipeline, Candidate Sourcing, Candidates Profile, Rejected Candidates, Talent Pool, Job postings, Interviews, Offers and Hires, Employee Transfer Requests, Employee Probation Requests, Employee Turnover & Retention, Employee Profile, Employee Absence, Additions & Terminations.

Users can also create custom reports with filters and widgets, and schedule them in advance. Additional features include PDF or CSV files export and the Presentation option that lets users present their findings to their team.

Target Market

Freshteam is intended for businesses of all sizes in many industries. We’ve listed 10 of its clients below:

  • Australian Conservation Foundation
  • Chargebee
  • DSP Mutual Fund
  • JCDecaux
  • Moneycorp
  • Monster
  • Ninjacart
  • Ocado
  • SAP
  • University of Pennsylvania

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Companies that want to enroll in a paid plan can sign up for a 21-day free trial. They can sign up online and begin using the software quickly. At the end of the trial, they can add their credit card information to their account and select a subscription plan.

Freshteam also provides implementation support, such as software customization to address a client’s unique requirements.

Customer Service & Support

Freshteam has a knowledge base with how-to guides and articles on best practices. Users can also submit a ticket or contact support by email, phone or chat. Enterprise plan users can also contact their account manager.


Freshteam offers a free plan for up to 50 employees that includes basic features, such as

  • Up to three published job postings
  • Recruitment team inbox
  • A basic career site
  • Email integration
  • Kanban Boards for applicant tracking
  • Team collaboration
  • Candidate application via email
  • Employee referral
  • Employee directory/organizational charts
  • Mobile apps (iOS and Android)
  • Basic time-off management features

Then, there are three pay-as-you-grow plans (note that each plan is billed monthly).

Growth – The Growth plan costs a $71 platform fee per month plus $1.20 per employee, per month. It includes all of the features of the free plan, plus:

  • Up to 20 published job postings
  • Customizable career site
  • Customizable applicant form
  • Custom interview scorecards and kits
  • Custom hiring pipelines
  • Vendor management
  • Autopilot (recruiting automations feature)
  • Interview scheduling with Google and Outlook Calendar
  • The ability to manage unlimited employee documents
  • Job board integrations
  • Time-off approval workflows
  • Up to two holiday calendars
  • Up to two time off policies
  • Up to two workweek configurations
  • HR reports and analytics
  • Phone, email and chat support

Pro – The Pro plan costs a $119 platform fee per month plus $2.40 per employee, per month. It includes all of the features of the Growth plan, plus:

  • Up to 100 published jobs
  • Advanced career site customization
  • Social recruiting
  • Talent pool management
  • Job requisition management
  • Offer management
  • Additional user roles with custom restrictions
  • Multiple recruiters for a single job posting
  • Custom job fields
  • Integration with eSignature software
  • Sponsored job postings on Indeed
  • Candidate sourcing extension
  • The ability to merge duplicate candidates
  • Multiple language support
  • New-hire onboarding
  • Pre-onboarding data collection and welcome kit
  • The ability to track multiple office locations
  • Unlimited webhook requests
  • Unlimited holiday calendars
  • Unlimited time-off policies
  • Unlimited workweek configurations

Enterprise – The Enterprise plan costs a $203 platform fee per month plus $4.80 per employee, per month. It includes all of the features of the Pro plan, plus:

  • Custom user roles
  • Unlimited onboarding and offboarding checklists
  • Access restrictions based on IP Address
  • Custom URL & SSL Certificate
  • One-click data export
  • A dedicated account manager

If a client opts to sign up for annual billing, the costs drop down to a $59 platform fee per month plus $1 per employee, per month for the Growth plan; a $99 platform fee per month plus $2 per employee, per month for the Pro plan; and a $169 platform fee per month plus $4 per employee, per month for the Enterprise plan.


Payroll, benefits performance management and learning management features aren’t currently offered. However, Freshteam noted that they’re integrated with 15Five, a performance management software and Razorpay Payroll, a payroll solution.


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Freshworks’ mission is to provide organizations with an easy-to-use customer engagement solution so they can build better relationships with customers. It launched in 2011 with a customer service software and has grown its product portfolio since then with Freshworks CRM (2016), Freshworks 360 Multiproduct Suite (2018) and Freshsuccess (2020).

Freshworks has received many accolades, including recognition from Gartner (e.g., 2020 Magic Quadrant for CRM Customer Engagement Center, 2019 Magic Quadrant for Sales Force Automation) and the Forbes‘ 2019 Cloud 100 List. It’s headquartered in San Mateo, CA, and has offices in India, Australia, Germany, France, Singapore, the Netherlands and the U.K.

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