Onfleet Review

Onfleet
Product:
Vendor:
Founded:
Headquarters:
Onfleet
Onfleet
2012
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
1,000+
Cloud
Yes

Onfleet At A Glance

Good: Machine learning algorithms that predict delivery ETA, customer communication options, unlimited number of drivers and dispatchers.
Bad: Some fleet management features (e.g., fuel monitoring, vehicle maintenance) are not offered, short learning curve for some new users.
Bottom Line: Route management software that helps dispatchers and drivers deliver their customer's orders more efficiently.

Product Overview

Onfleet is a route management and logistics software that empowers companies to provide top-notch last mile delivery service to their customers. Dispatchers can track routes via a map, make changes on the fly and chat with drivers. Drivers can use their mobile app to see updated customer and delivery information, capture proof of delivery and use navigation tools (e.g., Google Maps, Waze, Apple Maps) to avoid traffic.

Onfleet characterizes pickup and delivery orders as tasks. Users can manually create tasks, import them via a CSV file or schedule an automatic task import.

There are numerous benefits of the software, such as:

  • Unlimited drivers, dispatchers and teams
  • Streamlined processes
  • Improved customer service
  • Integration with many third-party solutions
  • Custom features for companies with unique requirements

Features

We’ve listed some of the key features of Onfleet below.

Routing and dispatching – Dispatchers can track the driver’s entire journey via the map, including a real-time status for each stop. The route optimization engine calculates the most efficient route based on time, location, traffic and other factors. Dispatchers can make changes to the route, such as adding or removing stops, and any changes are then communicated to the driver in real time. Onfleet uses machine learning to predict a route’s estimate time of arrival (ETA), and both dispatchers and customers can receive alerts in real time if the software detects a change in the ETA (e.g., late arrivals). Additional routing and dispatching features include filter by date, time or status, search and offline driver tracking.

Driver app – Drivers can download the Onfleet mobile app to their Android or iOS devices for real-time customer data and order details. They can also use the app to chat with dispatchers, provide proof of delivery (e.g., photo, barcodes, signatures or notes) and analyze their performance using detailed tasks history and metrics. The app also integrates with Google Maps, Waze and Apple Maps for navigation and directions.

Customer communication – Customers can access a dedicated portal to see live delivery tracking, call or send a message to their driver or dispatcher and provide feedback on their experience. They can also get real-time status updates via SMS.

Analytics – Users can analyze key metrics, such as success rates, on-time rates, feedback scores and distance traveled. The data can be grouped by team, driver, day, week or hour, and it can be exported into the CSV file or integrated business intelligence software for further analysis.

Target Market

Onfleet targets companies of all sizes in industries, such as retailers, food and beverage, healthcare and e-Commerce companies. We’ve listed 10 of its clients below.

  • Alto Pharmacy
  • Corodata
  • Firehouse Subs
  • FlyCleaners
  • GAP
  • Imperfect Foods
  • Kroger
  • P.F. Chang's
  • Sweetgreen
  • Total Wine & More

Implementation/Integration

Clients can sign up for a 14-day free trial and begin using the software right away. After the trial ends, they can select from any of the five pricing plans (more information is in our Pricing section below). Onfleet has onboarding resources, such as quick start guides and webinars. The company also has custom automation and integration for clients with unique requirements.

The software integrates with third-party systems via Zapier, such as accounting software, point of sale systems and payment processors. Developers can build custom integrations via Onfleet API.

Customer Service & Support

Users can access the support portal to browse articles and to submit a ticket. Onfleet offers priority email support for its Professional plan users, and users on the Professional and Enterprise plan can also contact their dedicated success rep.

Pricing

Clients can choose from five monthly subscription plans (based on annual billing), which are:

  • Starter – The Starter plan costs $149 per month and includes up to 1,000 tasks, unlimited drivers and dispatchers, Zapier integration, online and offline driver tracking, status-triggered customer notifications, predictive ETAs and up to 30 days of analytics history.
  • Basic – The Basic plan costs $349 per month and includes all of the features of the Starter plan, plus up to 2,500 tasks, API integration, route optimization, the ability to chat with drivers and up to 90 days of analytics history.
  • Premium – The Premium plan costs $799 per month and includes all of the features of the Basic plan, plus up to 5,000 tasks, barcode scanning, age verification, a dedicated phone number and up to one year of analytics history.
  • Professional – The Professional plan costs $1,999 per month and includes all of the features of the Premium plan, plus up to 12,500 tasks, white labeling, multi-brand account support, priority support and unlimited analytics history.
  • Enterprise – The Enterprise plan includes all of the features of the Professional plan, plus SLA, concierge onboarding and a dedicated success team. Its pricing is not available, so please contact the vendor for a quote.

Shortcomings

Because Onfleet focuses mainly on delivery management and route optimization, it doesn’t have typical fleet management features like fuel management, driver behavior monitoring or vehicle maintenance. Companies that want those features can look into a fleet management software that can integrate with Onfleet.

Even though Onfleet has how-to guides and an intuitive interface, it can be a learning curve for some new users.

Screenshots

Onfleet Screenshot 1
Onfleet Screenshot 2
Onfleet Screenshot 3

About

Onfleet was founded in 2012 by a team of Stanford University engineers. Its mission is to help companies provide fast and affordable last mile delivery to their customers with an easy-to-use software. Onfleet has been recognized by several outlets, such as the #124 ranking on Inc 5000’s 2019 list, and the #13 ranking on the San Francisco Business Times 2019 Fast 100 list of the Fastest-Growing Private Companies in the Bay Area. It also raised $14 million in Series A funding from venture capital firms in late 2020.

Headquartered in San Francisco, the company has helped 1,000 customers in 90 countries make over 75 million deliveries to date.

Send feedback or corrections to feedback@betterbuys.com.

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