ECOUNT ERP Review

ECOUNT
Product:
Vendor:
Founded:
Headquarters:
ECOUNT ERP
ECOUNT
1999
Cerritos, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Over 30,000 Companies
Cloud
Yes
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ECOUNT ERP At A Glance

Good: A very low price for unlimited users and full access to all features, greatly assisting companies on a tight budget.
Bad: It is fully web-based, offering no desktop version. Additionally, it is not compatible with all barcode printers.
Bottom Line: A truly encompassing ERP solution that helps small- to mid-sized companies manage their business for a fair, straightforward price.

Product Overview

ECOUNT ERP is a standardized, cloud-based solution for small and mid-sized businesses that only takes one day to implement. It has been developed particularly with smaller companies in mind, saving users from costly financial and human resource demands.

ECOUNT’s complete ERP package is only $55/month, offers unlimited user licenses, free upgrades and has free user training and support. All employees can use the same software without login limitations. It is fully cloud-based, meaning it is more affordable and integrated than most on-premise ERP solutions.

ECOUNT’s main modules include:

  • Inventory
  • Production
  • Sales
  • Purchasing
  • Accounting
  • Payroll
  • Groupware

Users can access each of these tools from a single platform to increase efficiency and cost-savings. No prerequisite hardware or software is required, and the solution can be highly customized to fit a particular business’s needs. ECOUNT ERP is used by over 30,000 organizations and has been around for nearly 20 years.

Features

Because ECOUNT is such a broad solution, it has an overwhelming variety of features. Some of its core features include:

  • User customization – Easily configure and optimize the features your company needs, including selecting the transaction types, input types, and desired outputs of the company. Users can even request new features and receive feedback on the progress of such development.
  • SaaS ERP – Gives users access to real-time data and reporting, the ability to apply and optimize features that are already available, manage and integrate their workflow via the internet and more.
  • Free upgrades – Weekly upgrades to regularly implement new features and keep the solution current with laws and regulations.
  • Customizable reports – A variety of print options and template types quickly generate data. Each report can be viewed in 50 different template types and can be created with a variety of conditions to filter or generate specific data sets. Permission can be granted to view forms or templates per user ID and to restrict access to certain report types.
  • Audit trail –  Helps to find the user and timestamp of any data entered, modified, or deleted. Restores data that was wrongfully deleted and sets restrictions to block users from entering, modifying, or deleting data before a certain date.
  • Data Backup – Stores data securely on ECOUNT servers with regular backups and maintenance. Users can export all backups to Excel.

ECOUNT also hosts numerous inventory, production, sales, purchasing, accounting, payroll and collaboration features to fully manage a business.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

ECOUNT is geared towards small and medium-sized companies of all industries. It currently boasts more than 30,000 customers.

  • Bio Ekuiliber
  • FlatFair.com
  • China Mountain Trading
  • n/a
  • n/a
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Implementation/Integration

ECOUNT is a fully cloud-based solution that users can access on any device from anywhere at any time. Whether you can begin with the free trial or purchase the solution, you can begin to create unique user IDs for each person in your company.

Initially, users can also request a non-expiring demo version to test and assess different customized system configurations, and, using sample data, create status reports, financial statements, invoices and more.

Both online and on-site training services are available to customers who are interested in receiving help during implementation. Two free online, individual training sessions are available. These tutorials may last up to two hours each.

ECOUNT also offers free upgrades, video courses, system administration advice, online manuals and remote support and screen recording.

Customer Service & Support

ECOUNT offers a slate of customer support options, including:

  • Over 400 free video courses and online manuals that cover all topics and workflows, along with helpful tips
  • Free phone advice (Monday – Friday 9:00 a.m. to 6:00 p.m. (PST) and online Question/Answer board
  • Free ticket-based email
  • Screen recording and remote support

ECOUNT also lists its email, phone number, address, and Skype ID on its website.

Pricing

ECOUNT’s pricing is straightforward: $55 per month or $600 per year (a 10% discount when paid annually). This subscription includes all functions, unlimited User IDs, departments, warehouses and stores, and Groupware access for 10 users.

Pricing also includes its iOS and Android apps for mobile access, a Barcode app, multilingual support (for English, Spanish, Korean, Chinese and Vietnamese) and an e-commerce program to let users manage orders and purchase requests online.

ECOUNT offers a free demo that never expires and a seven-day free trial. With the demo, prospective customers can use sample data to create reports, invoices and more, and test out different customized system configurations. With the free trial, users have complete access to all program features available to subscribers. No credit card entry is required for the demo or the trial.

Shortcomings

Because ECOUNT is fully web-based, no offline or on-premise version exists. Additionally, users can only send invoices one at a time rather than all at once, which diminishes efficiency.

Some criticisms have been lodged against the user menus, that while being functional are not intuitive. It is worth the time to rely on customer support and/or read online documentation to better understand its full potential.

Finally, despite ERP’s role in e-commerce and inventory, ECOUNT is not fully compatible with many barcode printers.

Screenshots

ECOUNT Screenshot 1
ECOUNT Screenshot 2
ECOUNT Screenshot 3

About

Founded in 1999, South Korea’s ECOUNT Inc. developed one of the first cloud-based ERP systems available to small businesses.

ECOUNT’s founders believed small business owners failed to see the current state of their business and didn’t have the know-how to respond because they did not have access to proper forecasting tools. They created ECOUNT to address this need.

In 2012, ECOUNT expanded to the North America, Europe and in 2013, to China and Vietnam.

 

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