Questys Review

Questys Solutions
Product:
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Questys
Questys Solutions
1980
Irvine, CA
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Private
Unknown
Cloud, On-Premise
No
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Questys At A Glance

Good: Search speed feature that finds specific content within seconds, robust workflow module, ability to perform quality control when extracting data from paper documents.
Bad: Simultaneous user collaboration is not supported.
Bottom Line: Enterprise content management system that helps businesses automate workflows and eliminate paper documents.

Product Overview

Questys is an enterprise content management solution that helps companies become more productive in their work. It captures content and stores it securely for access or sharing with other users.

Questys has several benefits, including:

  • Eliminating the need for paper-based documents, therefore improving accuracy, security and productivity
  • Accessible content
  • Automated workflows
  • Improved legal and regulatory compliance

Questys ECM includes the following modules:

  • Questys Capture for capturing scanned documents
  • Questys Document Management for document storage and management
  • Questys Workflow for business process management (BPM)

More details on each module can be found in our Features section below.

Questys offers add-on modules, such as digital signature, Fast Forms (a form-generation tool), integration to Microsoft Office and a software integration toolkit.

The solution is deployed on-premise, but companies can also have it hosted in the cloud. Questys offers an optional mobile app for users that want to access the software from a mobile device.

Features

Questys Capture – The Questys Capture module uses Optical Character Recognition (OCR) technology to capture relevant data. This technology can capture zonal (in a specific location on a page) or full-page data. It also recognizes barcodes, handwriting and symbols.

Once the data is captured, users can verify the extracted data with side-by-side images for quality control purposes. The content can then be imported into Questys ECM (or another document management solution) or exported as a TIFF, PDF or XML file.

Questys Document Management – Questys Document Management includes several features, such as check-in/check-out, version control, audit trail, and annotations and redactions. There’s also a roll-back feature that lets users revert a document to a previous version to catch errors. Users can leave comments on their edits within the document. Changes are also indicated by user names and timelines so everyone knows who made the changes to the document.

A unique feature within this module is search speed, where the software quickly locates the document regardless of the database size. Users can search for specific keywords, documents, metadata or folders.

Users can also determine who can access specific content. For example, they can grant read-only access or restrict editing for certain files.

Questys Workflow – The Questys Workflow module provides tools to help users automate their processes. It has a GUI Workflow Designer with drag-and-drop functionality for customizing the flow of tasks and projects. Other features include multiple file attachments, email notifications and automatic task escalation based on a defined period of time. The module stores all actions that are taken within the system.

  • Document Storage?
  • Simultaneous User Collaboration?
  • Workflow Management?
  • Version Control?
  • On-Premise Hosting Option?
  • Imaging?
  • Mobile?

Target Market

Questys is intended for companies of all sizes in a wide range of industries, including education, government, healthcare, legal and retail. We’ve listed 10 of its clients below:

  • City of Columbia, SC
  • City of Kenora, Ontario
  • City of St. Petersburg, FL
  • Forgital USA Inc.
  • North American Tile Company
  • Sisters of St. Francis of Sylvania, OH
  • Century 21
  • Southwest Vermont Supervisory Union
  • Bonutti Healthcare
  • Spirax

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Implementation/Integration

Questys is sold by a reseller network. Prospective clients can fill out a form on Questys’ site to find a local reseller.

Questys integrates to many different applications via the optional software integration toolkit, such as Microsoft, Quickbooks, Salesforce, SAP and Oracle.

Customer Service & Support

Questys has two support packages: Silver and Gold.

The Silver package includes 24-hour response time, unlimited email and phone support, new releases and product updates, and 24/7 access to Questys’ support portal.

The Gold package includes 4-hour response time, preferred pricing on web-based training, and an annual performance analysis of the software and back-up operations.

Questys also offers live and on-demand webinars. Its University Training courses focus on the modules and features of the enterprise content management solution. The courses can be customized to a client’s specific needs.

Pricing

Questys doesn’t publicly provide pricing information. Please contact the vendor directly for a quote.

Shortcomings

While multiple users can edit a file, the software doesn’t support simultaneous user collaboration.

Screenshots

Questys Solutions Screenshot 1
Questys Solutions Screenshot 2
Questys Solutions Screenshot 3

About

Questys Solutions empowers companies to easily manage their electronic content in a secure and compliant way. Its range of solutions include document capture, enterprise content management, document management, agenda management, physical records management and business process management.

Questys is a division of Harris Computer Systems, a software company that provides solutions to education, utility, public sector and healthcare industries.

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