UpKeep Pricing: Costs and Pricing Models

Disclaimer: We source public information for UpKeep’s pricing, including its own site. All pricing information within this resource is accurate at the time of publication.

UpKeep is a computerized maintenance management system (CMMS) designed for in-the-field technicians to access, edit and close work orders straight from their mobile devices without being tied to their desks. Some of its features include asset management, work order management, electronic signatures, collaboration and document management.

In this post, we’ll discuss UpKeep’s pricing plans in more detail.

Does UpKeep have a free trial?

New clients can sign up for a seven-day free trial of the Business Plus plan, and they will also get a free product demo with the UpKeep sales team.

UpKeep Pricing Plans

UpKeep has a free plan and three paid plans. We’ll list what’s included in each plan below (note that the prices reflect annual billing).

Community

Community is a free plan for small teams or organizations that don’t require advanced functionality. It includes:

  • Unlimited number of users, vendors and requestors per company
  • Real-time push notifications, email notifications and a daily email digest
  • Work order management
  • Asset, location and inventory management
  • Barcode scanning
  • The ability to import data
  • Chat and phone support
  • Articles and training webinars
  • Technician analytics

Starter

The Starter plan costs $45 per user, per month and includes all of the features of the Community plan, plus:

  • Preventative maintenance
  • Time and cost tracking
  • Offline mode
  • The ability to upload files
  • Checklists
  • Meter readings
  • Drill-down reporting and history within last 30 days
  • The ability to export PDF and CSV files
  • Itemized time reporting
  • User log-in report
  • Parts consumption reports
  • Requests analysis

Professional

The Professional plan is targeted to SMBs that need advanced reporting features. It costs $75 per user, per month and includes all of the features of the Starter plan, plus:

  • Signature capture
  • A work order request portal
  • Full drill-down reporting and history

Business Plus

The Business Plus plan is geared towards organizations with advanced maintenance management and asset tracking needs. It costs $120 per user, per month and requires a minimum of five users. This plan includes all of the features of the Professional plan, plus:

  • API access
  • Purchase orders
  • Advanced asset management features (e.g., warranty tracking, check-in/check-out and depreciation/downtime tracking)
  • Custom dashboards
  • Asset downtime and equipment reliability reports
  • Multi-site modules
  • Business integrations
  • Custom integrations
  • Single sign-on
  • Workflow automation
  • A dedicated Customer Success Manager
  • Onsite implementation and training

Other Costs to Consider

Add-On Features

UpKeep offers two add-on features. First, there’s the SAP Integration feature, where companies can connect UpKeep with their SAP ERP software. Users can keep track of work orders, purchase orders, parts, inventory counts and other tasks as their data automatically flows between UpKeep and SAP.

Then, there’s the optional UpKeep Edge solution for businesses that need remote condition monitoring and IoT connectivity functionality. Some of its features include data and temperature readings, customizing triggers for alerts and tracking critical incidents.

Pricing for SAP Integration and UpKeep Edge is not available, so you’ll need to contact the vendor directly for a quote.

Implementation

UpKeep provides optional Professional Implementation services for businesses that are looking for help in setting up their account. Some of its services include data mapping, data cleaning and migration of asset records, inventory counts and other data from the client’s former CMMS software. Pricing for Professional Implementation is only available by quote.

Conclusion

UpKeep has four flexible plans that companies can scale up or down if their needs change. Each plan includes robust features, especially the Community plan that supports unlimited users. UpKeep provides optional features and services for organizations with specific requirements.

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