UpKeep Review

UpKeep
Product:
Vendor:
Founded:
Headquarters:
UpKeep
UpKeep
2014
Encino, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
16,000 users
Cloud
Yes
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UpKeep At A Glance

Good: Unlimited users, work orders and requestors regardless of pricing plan selected; group collaboration functionality; intuitive interface with minimal training.
Bad: No on-premise deployment available.
Bottom Line: Asset management solution designed to help mobile technicians access the tools they need for their jobs and to collaborate with each other.

Product Overview

UpKeep is an asset management solution designed for in-the-field technicians to access, edit and close work orders straight from their mobile devices without being tied to their desks (although UpKeep is available on a desktop through a Web browser).

Requestors can submit a work order request via the software, so there’s no need to keep track of multiple emails and phone calls or piles of paperwork. Businesses can customize their work order forms, either by creating their own or using UpKeep’s templates. Managers can prioritize work order requests based on urgency and assign them to technicians as needed.

UpKeep also includes benefits offered with traditional computerized maintenance management system (CMMS) software, such as improved productivity, reduced maintenance costs and the ability to track an asset’s end-to-end lifecycle. However, unlike those solutions, UpKeep offers a very short implementation process and minimal training due to its intuitive interface.

Features

UpKeep includes many standard CMMS features, several of which are indicated below. However, we also want to point out some of its unique functions.

UpKeep’s group collaboration feature is designed to improve communication among mobile technicians and their managers. Technicians can receive push notifications in real time for areas such as work order status or urgent requests. The manager can set up to six different levels of access, from users who can only view orders (such as third-party users or clients) to requestors and administrators.

Technicians have access to a calendar to see deadlines for all work orders as well as communicate with each other using the app. And finally, managers can create reports on various items, such as a breakdown of which work orders are assigned to which technician and the status of each technician’s work order.

Clients can also expand their collaboration by integrating UpKeep with Slack, a collaboration tool.

Other features of UpKeep include:

  • Electronic signature
  • Uploading and annotating images
  • Scanning barcodes of inventory/assets and adding them to work orders
  • PDF work orders and invoices for email and print
  • Ability to store PDF files, such as manuals
  • Available in multiple languages (French, German, Spanish, English)
  • Daily backup of data

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

UpKeep is targeted at businesses of all sizes in many different industries, such as manufacturing, government, nonprofits, health care and education.

We’ve listed its clients below:

  • Caesar's Palace
  • DoubleTree Hilton
  • Hard Rock Cafe
  • Holmes Place
  • McDonald's
  • Saint Arnold Brewing Company
  • Sherwin-Williams
  • Stericycle
  • Universal Studios Orlando
  • Yamaha Motor

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Implementation/Integration

Users can sign up for a free demo via UpKeep’s website (or by downloading its mobile app on Android and iOS devices). After using the free demo, they can subscribe either monthly or yearly to one of UpKeep’s three pricing plans. There are no setup fees – the monthly and annual plans are all-inclusive.

UpKeep also provides data integration services for companies that need to import existing work orders, users or other data from a different system.

UpKeep offers introductory training based on the plan selected: website tutorials for users on the demo and Starter plans, a Web conference for users on the Professional plan and onsite training for users on the Enterprise plan.

Customer Service & Support

There are no tech support costs. Users can contact UpKeep via email, phone or online chat. UpKeep generally responds to requests within 24 hours.

Users on the Professional and Enterprise plans get a dedicated Account Manager to contact for troubleshooting and other inquiries.

Pricing

UpKeep provides customers with a free demo and three pricing plans. The free demo can be used for an unlimited time, but it only handles a maximum of 25 work orders.

Regardless of the pricing plan selected, the number of users per company, requestors and work orders are all unlimited. We’ll list what’s included in each plan below.

Free Demo:

  • Accommodates an unlimited number of users and requestors per company
  • Real-time push notifications
  • Asset and inventory management
  • Calendar mode
  • Summary reports
  • Ability to email and print out work orders
  • Ability to email and print out invoices
  • Ability to take and store photos

Starter ($25 per user per month): The Starter plan includes all features of the Demo. In addition, it includes creation of an unlimited number of work orders.

Professional ($40 per user per month): The Professional plan includes all features of the Starter plan, plus:

  • Signature capture
  • File storage
  • In-app reporting
  • Enhanced scheduling features
  • Record and upload/attach videos

Enterprise (contact UpKeep for pricing): The Enterprise plan includes all features of the other three plans, plus:

  • Dashboard and key performance indicators for analytics
  • Ability to keep track of assets, inventory and work orders in multiple facilities
  • Customized system integrations

Shortcomings

Because UpKeep is a mobile CMMS, there’s no on-premise deployment. Companies that strongly prefer having a CMMS installed on their servers can check out our other reviews, such as FastMaint or I’mOnIt.

Screenshots

UpKeep Screenshot 1
UpKeep Screenshot 2
UpKeep Screenshot 3

About

UpKeep Maintenance Management is a new entry in the CMMS industry with a unique focus of being the first mobile asset management solution. It stands by its five core values: being the change you envision, challenging the status quo, focusing on the user experience, continuous improvement and acting with integrity.

UpKeep also aims to help companies increase group collaboration and productivity. Technicians can communicate with each other about work orders or respond to urgent requests anytime, anywhere.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 5 stars
    5 / 5 (12 )
  • 100%
  • (12)

Rated 5 stars
5 / 5 (12 )

100%


  • Features
    User: 91%
  • Ease of Use
    User: 88%
  • Ease of Implementation
    User: 91%
  • Support
    User: 89%


Jason Cheng
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 87%
  • Ease of Implementation
    User: 83%
  • Support
    User: 100%

Easy to use and effective!

on 2018-05-31 20:05:21

UpKeep honestly makes things so much easier for us! I am a Roofing Crew Manager and I have had to spend so much time organizing work orders and making sure my employees know what to do and when. With UpKeep, I have the power to cut this process by more than half! UpKeep really helps us streamline all aspects of organization and has helped my business run smoothly and more effectively. On top of this, it is easy to use even for a not sop tech savvy person like myself! I highly recommend this app!!!



Leanne Wong
Rating: 5
5 /5 stars

  • Features
    User: 93%
  • Ease of Use
    User: 76%
  • Ease of Implementation
    User: 99%
  • Support
    User: 93%

Eased the Workload!

on 2018-05-30 05:30:54

This app has been a great tool for my small business! Instead of sorting and dealing with paperwork that related to work orders, our maintenance manager is able to easily access data on our assets through the neatly organized tabs and simple interface. I love being able to prioritize certain work orders and review costs and additional reports. So far I have not experienced any glitches and the biweekly updates always seem to make the app run more smoothly. I would highly recommend this app.



Heaven Humphreys
Rating: 5
5 /5 stars

  • Features
    User: 99%
  • Ease of Use
    User: 77%
  • Ease of Implementation
    User: 100%
  • Support
    User: 79%

Great App!

on 2018-05-29 05:11:24

This app has made my department run so much more smoothly. Communication is such an important skill to have and utilize. This app makes it easier to properly communicate within the department. This app is for you if you want a more efficient, and productive work environment. Also, the support team is very responsive.



Hayson Chui
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Amazing!!

on 2018-05-29 01:10:15

Upkeep has been a huge asset to my company for the last decade. This app helps my company on all aspects of maintenance, and is probably the best CMMS that I've ever worked with. It keeps everything flowing smoothly and cleanly, and makes completing work orders both easy and intuitive.



Ryan Neis
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Amazing!

on 2018-05-28 14:45:59

This app was so helpful! A council member of a Residential Government Student body, this app was so convenient for the maintenance team whenever they needed a quick and easy work order placed! It's fast and efficient and most importantly gets the job done! Highly recommend!



Connie Tran
Rating: 5
5 /5 stars

  • Features
    User: 88%
  • Ease of Use
    User: 88%
  • Ease of Implementation
    User: 90%
  • Support
    User: 100%

UpKeep Review

on 2018-05-28 14:08:57

I really like how Upkeep is user friendly and is efficient in keeping me organized. I have enjoyed exploring the new options that UpKeep has to offer and I find myself getting excited to utilize some of the features such as uploading my schedule and the things that I have to do. It's definitely kept me on track for both school and work.



Dang Lam
Rating: 5
5 /5 stars

  • Features
    User: 89%
  • Ease of Use
    User: 88%
  • Ease of Implementation
    User: 89%
  • Support
    User: 92%

Very efficient system

on 2018-05-28 02:34:02

This app has been very helpful in managing work orders from my tenants. I have my tenants download the app so when they do need a light or plumping fixed, they just write a work order through the app. It makes it easier for me to manage who needs what since the app records the orders in a calendar.



Brigitte Phung
Rating: 5
5 /5 stars

  • Features
    User: 95%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 90%
  • Support
    User: 90%

Streamlined My Job!

on 2018-05-28 01:43:21

This app has worked wonders for me! As a Landscape Crew Manager, I have had to dedicate so much time towards simply organizing how work orders are distributed amongst all the employees I manage. UpKeep does an amazing job at streamlining the process of organizing all of the tasks we are given. I highly appreciate the add co-workers feature, as it allows all team members to be on the same page! The application is cleanly formatted and is very easy to use. As someone who owns both a Macbook and an iPhone, I love that the syncing feature connects all of my devices. I am able to work at home, in the office, and on the go with ease! All business owners should definitely download this app - I highly recommend it!



Tamlyn Sasaki
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 91%
  • Ease of Implementation
    User: 93%
  • Support
    User: 100%

Wonderful, effective app

on 2018-05-27 23:40:03

I wanted to express my gratitude for this app because it has contributed to my facilities management department tremendously. Its features are very handy and user friendly. It allows us fast communication with technicians, which helps us solve problems easily. Very organized and efficient. Thank you, UpKeep!



Evonne Nguyen
Rating: 5
5 /5 stars

  • Features
    User: 94%
  • Ease of Use
    User: 95%
  • Ease of Implementation
    User: 95%
  • Support
    User: 87%

Easy to use and affordable!

on 2018-05-27 19:45:27

Upkeep is the simply the best CMMS I’ve used to help manage our facility. It was easy to use, the best of its price, and has made my life, and the rest of our staff’s lives so much easier. It was simple enough for everyone to use and we are all now able to easily stay organized with your customer assets. In addition, I had several questions and their support team was extremely friendly and responsive.



Troy Johnson
Rating: 5
5 /5 stars

  • Features
    User: 89%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 81%

A Great Asset

on 2016-06-09 20:55:30

Our facility has used the Upkeep App for about nine months now. It has been a great asset for us. The app has greatly improved our maintenance process, from reporting issues all the way down to reporting back on completed work orders. We see a much better turnaround time from issues reported to work completed. We have absolutely no issues with work orders being lost now. We also have a more structured process, because of the app, of reporting work issues and we don't have multiple entries for the same issue. Upkeep has streamlined our work order process and allowed our maintenance department to be more effective. Thank you!



Glenn Uranga
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

UpKeep Improved Everything

on 2016-06-01 01:32:58

I have been a chief engineer in the industry for 10 years and have used several CMMS in my tenure. UpKeep easily tops them all and has been the most accessible and aesthetic product by far. It has been really refreshing to find all the information I need without having to answer relentless phone calls from sales associates who would beat around the bush about prices and software features. UpKeep is so user friendly, direct to the point, very handy for users like me and my team who have no time to go to the office and shuffle through paperwork.



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