Greenhouse Review

Greenhouse Software
Greenhouse Software
New York, NY
Deployment Model:
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Greenhouse At A Glance

Good: Comprehensive reports for tracking each candidate's experience; highly configurable platform; structured hiring tools like interview plans, interview kits, and scorecards that empower hiring teams to work better together.
Bad: Candidate portal is not offered.
Bottom Line: A best-in-class ATS that is used by companies to make better hires faster, and retain them longer.

Product Overview

Greenhouse is a talent acquisition suite designed to help companies make better hiring decisions. It provides many benefits, such as:

  • Saving time and money in recruiting (i.e. less reliant on outside agencies)
  • Smoother hiring process for multiple job positions
  • More structured and streamlined interviewing process with an “interview master plan” and interview scorecards
  • Companies get the full picture of each job candidate in one screen (i.e resume, application, any hiring tests taken, etc)

Greenhouse offers five different job board integrations that are powered by APIs and customized based on the company’s needs.

    1. Fully Hosted Job Board by Greenhouse
    2. Embedding Greenhouse Job Board onto the client’s site
    3. API-driven Job Board onto the client’s site with job applications hosted by Greenhouse
    4. API-driven Job Board with Greenhouse’s application form embedded onto the client’s site
    5. 100% API-driven job board for clients that want to build (and maintain) their own job application forms (Greenhouse provide client’s developers the tools to do so)

Each job board provides custom formatting options, customized application questions, the ability to auto-tag candidates, and the ability to send automatic responses to each candidate that applies for a position.


Greenhouse offers many different features with sourcing, interviewing, and hiring. Some of the features are:

  • Custom hiring criteria per job
  • Sourcing dashboards that lets users track candidates sent from different referrals (third-party agencies, job fair, etc)
  • Post and track job descriptions sent to social media sites (e.g., LinkedIn, Facebook, Twitter)
  • Post job descriptions to many job boards, such as Glassdoor or Indeed
  • Interview kits that include candidate’s resume, sample interview questions, and other key executives within the company that candidates have interviewed with
  • Candidate management database, such as resume & text search, candidate search filtering options, ability to export data to Excel, and eliminating duplicate candidate profiles
  • Features to reduce hiring bias, such as scorecards that rate key attributes of job roles, organizational planning to help interviewers assess the right skills and qualifications and ability for candidates to pre-record correct name pronunciations and indicating their preferred pronouns
  • Scoring candidates on key attributes related to job role
  • Managing offer/hiring process by tracking status of offers, using Word templates of offer letters, and offer approvals
  • Control of user permissions: Greenhouse provides permissions by site admin, job admin, interviewer, basic user, and sensitive information. Each user has access to Greenhouse (even an employee not involved with the hiring process can access to Greenhouse to help a company get outside referrals for positions) but access can be restricted to specific features, based on permissions.
  • Comprehensive reports on sourcing, interview pipeline, time-to-hire, and performance management. Reports can be exported to Excel or Google Sheets for more drill-down options. Users can connect data with their business intelligence software via a BI connector.
  • Dedicated mobile app
  • Onboarding functionality with personalized welcome experience, automated task management and new hire feedback
  • Availability in six languages: English, German, French, Italian, Spanish and Portuguese

Target Market

Greenhouse serves customers of all sizes from small businesses through enterprise organizations with over 700 employees across a variety of industries.

We’ve listed ten of its customers below:

  • Okta
  • DoorDash
  • HiveWatch
  • Lyft
  • J.D. Power
  • Trivago
  • HubSpot
  • Postclick
  • Squarespace
  • Wayfair

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The Greenhouse solution is all-inclusive, meaning companies will pay for a company-wide license, rather than by user. Customers will have a Greenhouse product expert facilitate the implementation process. Depending on the job board integration selected (refer to Product Details above), the implementation process could run between two and six weeks. Greenhouse also provides data migration and user training services through its Professional Services team.

Additionally, Greenhouse integrates seamlessly with more than 450 distinct technology partners, letting People teams tap into this innovative software ecosystem without leaving the Greenhouse platform.

Customer Service & Support

Greenhouse offers multiple support channels to its customers. Users can contact the Customer Support team via live chat and email as well as access the Greenhouse Knowledge Center, webinars, and training videos. Greenhouse customers receive support from a dedicated Implementation Specialist at the time of joining. Ongoing services can also be provided through a dedicated Customer Success Manager.


Greenhouse offers three packages: Essential, Advanced and Expert.

  • Essential – The Essential package includes Core Greenhouse Recruiting features, the CRM Essential talent database plus one event, advanced anonymization and privacy, GDPR compliance, the diversity, equity and inclusion feature set, and security features.
  • Advanced – The Advanced package includes all of the features of the Essential package, plus CRM Essential plus 10 events, scalable workflows, advanced data configuration, single sign-on, custom reports and advanced career page configurations.
  • Expert – The Expert package includes all of the features of the Advanced package, plus unlimited CRM events, enhanced security, expert data configuration, a developer sandbox, a BI connector and the advanced diversity, equity and inclusion feature set.

Greenhouse’s pricing is based on the number of employees a company has so its prices aren’t released publicly. Please contact the vendor directly for a quote.


Greenhouse does not offer a dedicated candidate portal and has no plans to offer this feature at this time.


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Based in New York City and San Francisco, Greenhouse Software is the leader in enterprise talent acquisition software. Thousands of the smartest and most successful companies use Greenhouse’s intelligent guidance to design and automate all aspects of hiring throughout their organizations, helping them compete and win for top talent.

Greenhouse has won numerous awards including Fortune Best Workplaces (2019-2022), Inc. Magazine Best Workplace (2018 – 2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC and Mogul’s Top 100 Workplaces for Diverse Representation (2022).

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