Greenhouse Review

Greenhouse Software
Greenhouse Software
New York, NY
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Greenhouse At A Glance

Good: Comprehensive reports for tracking each candidate's experience; highly configurable platform; structured hiring tools like interview plans, interview kits, and scorecards that empower hiring teams to work better together.
Bad: Candidate portal is not offered.
Bottom Line: A best-in-class ATS that is used by companies to make better hires faster, and retain them longer.

Product Overview

Greenhouse is a talent acquisition suite designed to help companies make better hiring decisions. It provides many benefits, such as:

  • Saving time and money in recruiting (i.e. less reliant on outside agencies)
  • Smoother hiring process for multiple job positions
  • More structured and streamlined interviewing process with an “interview master plan” and interview scorecards
  • Companies get the full picture of each job candidate in one screen (i.e resume, application, any hiring tests taken, etc)

Greenhouse offers five different job board integrations that are powered by APIs and customized based on the company’s needs.

    1. Fully Hosted Job Board by Greenhouse
    2. Embedding Greenhouse Job Board onto the client’s site
    3. API-driven Job Board onto the client’s site with job applications hosted by Greenhouse
    4. API-driven Job Board with Greenhouse’s application form embedded onto the client’s site
    5. 100% API-driven job board for clients that want to build (and maintain) their own job application forms (Greenhouse provide client’s developers the tools to do so)

Each job board provides custom formatting options, customized application questions, the ability to auto-tag candidates, and the ability to send automatic responses to each candidate that applies for a position.


Greenhouse offers many different features with sourcing, interviewing, and hiring. Some of the features are:

  • Custom hiring criteria per job
  • Sourcing dashboards that lets users track candidates sent from different referrals (third-party agencies, job fair, etc)
  • Post and track job descriptions sent to social media sites (i.e. LinkedIn, Facebook, Twitter)
  • Post job descriptions to many job boards, such as Glassdoor or Indeed, to name a few
  • Interview kits that include candidate’s resume, sample interview questions, and other key executives within the company that candidates have interviewed with
  • Candidate management database, such as resume & text search, candidate search filtering options, ability to export data to Excel, and eliminating duplicate candidate profiles
  • Scoring candidates on a variety of attributes (i.e. personality, skills) with a thumbs-up/thumbs-down approach
  • Managing offer/hiring process by tracking status of offers, using Word templates of offer letters, and offer approvals
  • Control of user permissions: Greenhouse provides permissions by site admin, job admin, interviewer, basic user, and sensitive information. Each user has access to Greenhouse (even an employee not involved with the hiring process can access to Greenhouse to help a company get outside referrals for positions) but access can be restricted to specific features, based on permissions.
  • Comprehensive reports on sourcing, interview pipeline, time-to-hire, and performance management. Reports can be exported to Excel for more drill-down options. Greenhouse also works with Tableau to help companies use business intelligence in their recruiting/hiring.
  • Dedicated mobile app

Target Market

Greenhouse serves customers of all sizes from small businesses through enterprise organizations with over 1,000 employees across a variety of industries.

We’ve listed ten of its customers below:

  • Airbnb
  • Vimeo
  • Pinterest
  • J.D. Power
  • Warby Parker
  • Harry’s
  • Oscar
  • Squarespace
  • Buzzfeed

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The Greenhouse solution is all-inclusive, meaning companies will pay for a company-wide license, rather than by user. Customers will have a Greenhouse product expert facilitate the implementation process. Depending on the job board integration selected (refer to Product Details above), the implementation process could run between two and six weeks. Greenhouse also provides data migration and user training services through its Professional Services team.

Additionally, Greenhouse integrates seamlessly with more than 250 distinct technology partners, letting People teams tap into this innovative software ecosystem without leaving the Greenhouse platform.

Customer Service & Support

Greenhouse offers multiple support channels to its customers. Users can contact the Customer Support team via live chat and email as well as access the Greenhouse Knowledge Center, webinars, and training videos. Greenhouse customers receive support from a dedicated Implementation Specialist at the time of joining. Ongoing services can also be provided through a dedicated Customer Success Manager.


Greenhouse’s pricing is based on the number of employees a company has so its prices aren’t released publicly. Please contact them directly for a quote.


Greenhouse does not offer a dedicated candidate portal and has no plans to offer this feature at this time.


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Based in New York City and San Francisco, Greenhouse Software is the leader in enterprise talent acquisition software. Thousands of the smartest and most successful companies like Cisco Meraki, Buzzfeed, J.D. Power, Warby Parker and Airbnb use Greenhouse’s intelligent guidance to design and automate all aspects of hiring throughout their organizations, helping them compete and win for top talent.

Greenhouse has won numerous awards including #1 Best Place to Work by Glassdoor and Forbes Cloud 100. It lives its mission that hiring great employees is a strategic business goal, having been recognized as an Inc. Magazine Best Workplace in 2018 and is ranked #2 in Crain’s New York Best Places to Work 2018. Most recently, Greenhouse has been named to the Inc. 5000 2018 Fastest Growing Companies, Deloitte’s 2018 Fast 500 North America Technology Ranking, and Crain’s New York Business Fast 50.

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