NetSuite SRP Review

Oracle + NetSuite
NetSuite SRP
Oracle + NetSuite
San Mateo, CA
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NetSuite SRP At A Glance

Good: Offers flexibility for your company to customize reports, searches and business rules to its needs.
Bad: Customers have reported problems with large uploads via CSV and issues with the system's setup that cause errors.
Bottom Line: An end-to-end project management suite with in-depth management tools to track progress and ensure accurate reporting.

Product Overview

NetSuite offers a number of cloud-based solutions for various business operations like human resources, project management, e-commerce, business intelligence and more.

For this review, we’ll focus on NetSuite’s project management features in its Services Resource Planning (SRP) solution.

NetSuite SRP is an all-encompassing project management suite that includes modules and tools to streamline and automate tasks related to resource management, project accounting, analytics, billing and more.


NetSuite SRP has features for every step of a project, from delegation to billing and reporting. We’ve listed the notable features below:

Project Management

The project management tools allow managers and team members to effectively and accurately plan and organize projects, estimate and analyze key metrics, and collaborate in real-time. These features include:

  • Financial metrics and budget tracking
  • Project progress monitoring and recording
  • Simple new project setup and templates
  • Budget creation and “what if” simulations
  • Gantt charts and real-time reporting
Resource Management

Resource management allows you to have complete visibility of all your resources so you can see which are being used and which are available. This also allows you to set and track metrics to ensure the best possible outcome for your project. These tools include:

  • Automated resource allocation
  • Resource forecasting placeholders
  • Resource requests and bookings
  • Resource search by criteria
Project Accounting

The project accounting tools integrate a project’s activities with financial data to ensure accurate accounting and billing throughout the project’s progress. The main features are:

  • Automated and flexible invoicing
  • Project profitability summaries and reports
  • Project revenue recognition
Time Sheet Management

NetSuite SRP’s time sheet management module makes logging and approving time simple, which helps managers capture the right information. With onsite and remote access available, time sheets can be submitted and approved on time, every time. Some of the features include:

  • Customized time entry (including the ability to track time for multiple projects on one sheet)
  • Bulk time tracking and submitting
  • User/project time approvals
  • Ability for employees to reject their own time sheets (when necessary)
Expense Management

The expense management features are flexible, allowing managers to customize workflows and approval processes to meet both the project’s and business’s needs. These tools are connected with the project management and project accounting modules to ensure timely and accurate metrics. They include:

  • Customized business rules
  • Consolidated expense report (for multiple projects)
  • Mobile expense report submission
  • Advanced approvals and workflows
  • Expense tracking
  • Overdue alerts

NetSuite SRP’s reporting and analytics tools and dashboards make it simple to track a project’s overall performance as it progresses. These features allow you to report and share information about resource use, profit margins, budget estimations versus actual costs and more. The features include:

  • Personalized dashboards
  • Alerts and notifications
  • One-click access to project data
  • Collaborative reporting

Target Market

From nonprofit to education, to healthcare services and more, NetSuite aims to help all types of companies improve their efficiency and profitability through its cloud-based suites.

We’ve listed 10 sample customers below:

  • Thos. Baker
  • Roku
  • Siemens
  • Magellan
  • School of Rock
  • Oakland Athletics
  • Beyond the Rack
  • CallidusCloud
  • DWA Media
  • Earth-Kind

Download Now: Project Management Software Buyer's Guide

Choosing a Project Management Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now


NetSuite SRP is a cloud-based solution, making implementation quick and simple.

After you contact the vendor, a professional will help you through the process of deploying and customizing the solution to meet the unique needs of your business.

Customer Service & Support

NetSuite offers three customer support levels:

1.) Silver Support
  • Online support through NetSuite Customer Access Portal
  • Online case responses prioritized by severity
  • Hours of support: 8 a.m. to 6 p.m. in your local time zone, Monday through Friday, excluding holidays
  • Early notification of new releases
2.) Gold Support
  • Toll-free technical center
  • Call routing by product area
  • Online case responses prioritized by severity
  • Weekend coverage
  • Early notification of new releases
3.) Platinum Support
  • Dedicated technical support team
  • Dedicated platinum support manager
  • Toll-free technical center
  • Priority telephone queue routing
  • 24/7 telephone support worldwide
  • Online case responses prioritized by severity
  • Weekend coverage
  • Additional assistance with pre-release planning and release preview testing for up to 10 key processes

In addition to these support options, NetSuite maintains an online database that includes software tips, FAQs, user guides and more.


NetSuite doesn’t publicly display their pricing information. Please contact them directly to schedule a free consultation.


Some customers have mentioned they’ve encountered problems when handling large uploads via CSV format. Others have reported they’ve run into issues with the solution’s setup that cause errors.


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With a mission to “provide companies around the globe cloud-based, unified systems that deliver unprecedented capabilities to drive their business,” NetSuite has become a leading provider of cloud-based business software around the world.

It’s won over 80 awards for its service and innovative software solutions, including awards from CRN, Software Magazine and Manufacturing Leadership.

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