Asana vs. Jira: A Comparison of Features and Pricing in Project Management Solutions

Asana and Jira are project management tools that help users manage team projects. Asana focuses on team communication, while Jira helps software development teams plan and track new software and product releases.

Asana vs. Jira Comparison

Product Overviews

The following are excerpts from our Asana and Jira reviews that summarize each solution:

Asana vs Jira project management software review

Asana: Asana is a project and task management solution for collaboration at every stage of a project. With tasks, workspaces, notes, tags and a dashboard that updates information in real time, Asana facilitates smart decision-making throughout a project’s workflow. Work can be organized into shared projects as lists, and teams can create tasks within those projects for meetings, programs and initiatives. Teams can also assign permissions for each member and share project-related documents without having to use email.

Asana vs Jira project management software review

Jira: Developed by Atlassian, Jira Software is designed to help software teams plan and track their projects using agile project management, which focuses on efficiency, continuous releases and customer feedback. Software teams can use Jira to plan, track, release and report on new software or software upgrades. They can also use Jira to track any issues. Jira supports several agile methodologies, including Scrum boards and Kanban boards. Users can follow its built-in workflow templates or customize their own.

How They Stack Up

Features

Asana: Asana is heavily text-based, offering a text-based list format that lets users create and assign tasks, schedule due dates or add recurring dates, upload or link to associated documents, write comments and add tags. In this format, a user is given a lined blank digital page, where each line represents a different task. Asana has also launched a visual board layout option to complement its list layout option.

Asana lets users create custom fields where they can track anything they want. The collaboration tool allows team members to post comments or questions directly to tasks so others can respond immediately. This real-time communication cuts down on the need for time-consuming meetings and lets team managers see all their teams’ projects.

Jira: Jira Software has Scrum boards that enable teams to focus on tasks at hand. It also has Kanban boards that give teams insight into tasks and workflow, output and cycle times. Users can access several reports, such as sprint reports, burn-down/up charts and velocity charts that offer real-time visibility into a team’s performance.

Additionally, Portfolio for Jira is a portfolio management tool that agile teams can use to create roadmaps for their projects. Some of its features include a real-time visual roadmap, multiple scenario planning, the capability to estimate start and end dates for projects, resource management and unlimited hierarchies.

Bottom Line: Teams can use Jira to manage their work by creating stories for projects and issues for individual tasks. Jira includes reports, such as burn-down charts, to show how teams work and where they can improve. Asana is a great collaboration and productivity tool for teams, and it has an intuitive interface for managing team workflows. But Asana doesn’t include Gantt charts, time tracking or other advanced project management tools.

Implementation/Integration

Asana: Because Asana is a cloud-based solution, its implementation will be quicker than most on-premise deployments. Some users have complained that Asana doesn’t offer an on-premise version and requires an internet connection. Asana can integrate with several project management and software-as-a-service productivity applications, such as Microsoft Office 365, Dropbox, Google Calendar, Pivotal Tracker, Evernote, Instagantt, Zapier, Slack, Everhour and Jira.

Jira: Jira can be deployed either on-premise or in the cloud. With Jira Software Cloud, Atlassian hosts and sets up a company’s Jira software site in the cloud. With Jira Software Server, a company hosts Jira Software on its own hardware and can customize setup according to its preferences. Jira integrates with a number of business systems and applications, including Salesforce, Sales Cloud, Zephyr, Zendesk, Gliffy, GitHub and Service Desk.

Bottom Line: Jira appeals to a wider audience because it offers the same features whether it’s deployed onsite or hosted in the cloud. Although Asana can be deployed quickly, it can take time for projects to load because of the number of tasks and workflows the solution has to process.

Customer Service & Support

Asana: Asana offers a number of resources for customer support, including:

  • Email/chat support – Customers with questions that can’t be answered via Asana’s support pages can engage in a chat session or send an email by selecting Contact Sales at the top right of the Support page.
  • Customer success program – For subscribers to its Premium Plan, Asana offers access to Success Managers, a team of support specialists dedicated to ensuring clients have a positive experience with Asana. Customer success managers help teams through ongoing training, intuitive fixes and workflow optimization.
  • Asana Guide – Asana’s website includes a dedicated guide for users to gain knowledge about features and best practices, see video tutorials, learn tips and browse other bits of relevant information. A separate guide for developers shows how to customize the Asana experience through the application program interface (API).

Jira: Atlassian’s support portal includes a comprehensive online knowledge base, video tutorials, community forums and a suggestion forum where users can request features and report bugs. Users can also submit support requests.

Atlassian offers the following support options:

  • Select Support – Select Support is included in a company’s Atlassian license and active maintenance. It ensures support engineers are available during a customer’s business hours (9 a.m. – 5 p.m.). Response times vary.
  • Priority Support (Atlassian Cloud) – With Priority Support for Atlassian Cloud, customers get elevated levels of support to help speed up issue resolution and keep their critical Atlassian Cloud systems running smoothly. The response times vary.
  • Priority Support (Atlassian Server) – Priority Support for Atlassian Server is a paid plan that ensures customers’ mission-critical Atlassian Server and Data Center applications scale successfully. Phone support is available for critical issues only.
  • Premier Support – Premier Support, a paid plan, includes 24/7 phone support, a 30-minute response time for extremely critical issues and onboarding services.

Bottom Line: Jira and Asana offer comprehensive online support that includes extensive user documentation, discussion forums, webinars and tutorials. Customers can log into their Jira accounts to contact support. Jira also offers phone support with its Priority and Premier support plans. While Asana offers chat and email support, some users have complained about the lack of phone support.

Pricing

Asana: Asana offers three payment options: Free, Premium and Enterprise. (Asana offers unlimited integrations with third-party apps in each of its plans.)

  • Free – The free tier supports up to 15 team members. It offers access to limited dashboards and search functions, but allows unlimited-task projects and conversations.
  • Premium – The Premium plan costs $9.99 per user, per month when billed annually. This tier adds features such as admin controls and single sign-on. It also removes restrictions on the use of dashboards and team size. The new Timeline feature allows users to create project plans that help them stay on schedule so they hit their deadlines.
  • Enterprise – The Enterprise plan offers more advanced administrative controls, custom branding and same-day support. This plan also includes added security and data protection features such as data deletion and cross-regional backups. Prices are available upon request.

Jira: Jira offers a choice of either cloud or on-premise hosting.

For cloud-based deployment, companies with small teams of up to 10 users can pay a flat rate of $10 per month. For larger teams (11 to 100 users), the subscription price is $7 per user, per month. Jira Software provides an online calculator for companies with over 100 users to calculate their costs. Jira also accepts annual subscription payments. Jira offers a seven-day free trial for each cloud plan.

Jira offers two pricing plans for companies that want to host Jira Software on their servers (on-premise deployment): Server and Data Center. Jira Software provides an online calculator for companies to calculate their costs.

  • The Server license is a one-time payment that varies based on the number of users. For example, a company with 10 users would pay $10, whereas a company with 100 users would pay $6,600. The Server license includes one free year of software maintenance.
  • The price for the Data Center licensing plan also varies depending on the number of users. A company with 500 users would pay $12,000 per year, whereas a company with 6,000 users would pay about $144,000 a year.

The Portfolio for Jira tool (either standalone or used with Jira Software) costs a flat fee of $10 per month for up to 10 users and $3.50 per user, per month for 11 to 100 users, if deploying in the cloud. Its on-premise version costs a one-time payment of $10 for up to 10 users. Companies with more than 10 users can expect to pay more, depending on the pricing tier they select.

Bottom Line: Jira offers advanced project management features and handles projects of any size. However, it doesn’t offer a free version, and for companies with teams over 10 people, the pricing is pretty steep. Asana’s free plan allows for teams with up to 15 members, but it only provides standard dashboards. It doesn’t offer reporting and basic search. To use features such as advanced search, custom fields, task dependencies and reporting, users have to upgrade their accounts.

Takeaways

Jira offers a comprehensive project management and tracking tool for larger-scale projects. Since Jira was designed specifically for software teams, it mainly targets software builders, developers or project managers working on software development projects.

In contrast, Asana is better suited to smaller, non-software teams. It offers an easy-to-use tool with a basic layout that’s great for teams whose products aren’t too complex. However, Asana can also manage teams that are collaborating on bigger projects.

Before purchasing a product, organizations should evaluate each tool to decide which best fits their needs.

Speak Your Mind

*