ShopKeep Review

ShopKeep
Product:
Vendor:
Founded:
Headquarters:
ShopKeep
ShopKeep
2008
New York, NY
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
250,000+
Cloud
Yes

ShopKeep At A Glance

Good: Ability to ring up sales anywhere in the store, intuitive iPad/Android interface, hardware accessories offered in bundles or a la carte.
Bad: Only available to merchants in the U.S. and Canada, some manual data entry into QuickBooks may be required.
Bottom Line: Cloud-based solution with scalable features to help independent businesses successfully run their operations.

Product Overview

ShopKeep is a cloud-based point of sale (POS) system that helps independent business owners keep their shop running efficiently. They can ring up sales, manage employees, track inventory and promote their brand all from an electronic tablet. ShopKeep has an intuitive interface, so owners can easily find important information and train their employees.

There are numerous benefits of ShopKeep, including:

  • Features that can easily adapt to a growing business
  • Automation of inventory management and other key tasks, which improves efficiency and reduces human error
  • Ability to check out customers’ orders anywhere
  • A ShopKeep Pocket mobile app for accessing real-time data while on the go
  • Integration to eCommerce systems for generating online sales

Along with its POS software, ShopKeep offers hardware accessories (e.g., cash drawer, credit card reader) that can be purchased a la carte or as bundles geared toward specific businesses (e.g., retailer, restaurant, quick service). For example, the Retail Hardware Kit comes with a cash drawer, iPad enclosure, barcode scanner, receipt printer, credit card reader and a label printer.

In addition to the bundles, ShopKeep offers two all-in-one Android Hardware systems. The Clover Mini has a tablet POS with a built-in credit card reader, receipt printer, two rolls of printer paper, a USB cable, a network cable and a power adapter cable. The Clover Station boasts the same features, plus a bigger tablet screen.

Features

Here are some of ShopKeep’s key features.

Register/payment processing – The ShopKeep register has the sleek design of an iPad or Android tablet, so employees don’t need to stay in one place to complete a transaction. Via the register, employees can efficiently process refunds, create custom discounts, and clock in or out. And for restaurants specifically, ShopKeep has flexible features for processing orders, such as open/close tabs, split payments and the ability to customize gratuity.

There’s also a built-in payment processor for accepting cash, credit, debit or mobile payments. It connects to Ethernet or Wi-Fi, and it can accept online payments if the internet is down. If preferred, ShopKeep can integrate to a payment processor that the business already uses.

Mobile app – The ShopKeep Pocket app lets business owners get important information while they’re away from their store. They can receive real-time notifications on what’s happening during a particular shift (e.g., who’s opening or closing the store, the amount of cash currently in the drawer), get actionable insights on sales and other metrics, and manage each location of a multistore business.

BackOffice module

ShopKeep also has a BackOffice module, so owners can manage all facets of their business in one solution. Here are some of the module’s key features.

Employee management – Business owners can track all employees’ hours, including overtime. They can also rely on data such as employee sales performance and busy/slow times of the day and then create shift schedules from the software. There’s also an access permission functionality, so owners can delegate specific tasks (e.g., inventory management) to their employees.

Inventory management – The inventory management feature allows business owners to add, edit or delete new items either individually or in bulk.  They can also track multiple variations of a product (e.g., shoes in different sizes or colors), as well as set unit pricing on items that are sold by weight. Owners can also measure inventory that’s currently in stock or analyze their best-selling items with the built-in reporting tools.

Marketing – Businesses can build a customer relationship management database that tracks a consumer’s purchase history, which can then be used for generating marketing campaigns. Customer information that’s stored on another system, such as a spreadsheet, could be uploaded in batches.

ShopKeep integrates with MailChimp, so owners can create email campaigns and track metrics, such as email opens and clicks. They can also customize email receipts to include links to the business’s social channels. In addition to email marketing, owners can create personalized gift cards and manage customer loyalty programs.

Reporting – With this feature, business owners can access important metrics in a customizable dashboard. ShopKeep has custom reporting templates for metrics, such as sales, inventory and labor. There’s also a transaction table that allows the owner to drill down into specific transactions and export the data to a spreadsheet.

Target Market

ShopKeep is targeted to small business owners and offers solutions tailored to retailers, restaurants, bars and quick service organizations. It has over 25,000 customers and has processed over 289 million transactions annually.

We’ve listed 10 of ShopKeep’s clients below.

  • The Sheep Shoppe
  • The Juice Box
  • Sydney's
  • The Stand Branford
  • The Cheeky Puppy
  • Brooklyn Flavors
  • Nordic Nursery
  • San Francisco Skate Club
  • Infinite Monkey Theorem
  • Bakehouse

Implementation/Integration

New clients can sign up for a free plan or either of the paid plans via ShopKeep’s website. When they sign up online, they’ll get 50% off the subscription price for the first three months. Please refer to specific pricing in our Pricing section below. Clients can also work with a dedicated ShopKeep Expert on a personalized onboarding plan based on their needs.

ShopKeep integrates with QuickBooks Online and other third-party applications, including eCommerce, email marketing, customer loyalty programs, gift cards and online directory listings.

Customer Service & Support

ShopKeep’s support portal includes video tutorials and step-by-step guides, so small business owners and their employees can easily learn how to use it. Additionally, users can browse troubleshooting articles, submit a ticket request, and contact the support team by phone or via the Help link in the BackOffice module.

Pricing

ShopKeep offers a free plan that includes one register license, access for a single employee, the BackOffice module, unlimited inventory and transactions, basic reporting features and basic mobile app functionality.

There are two paid plans.

  • Essential – The Essential plan costs $99 per month ($49 per month for the first three months). It includes all the features of the free plan, plus unlimited employees, advanced reporting and mobile app features, email marketing, gift cards, eCommerce, QuickBooks integration and 24/7 phone support.
  • Advanced – The Advanced plan costs $199 per month ($99 per month for the first three months). It includes all the features of the Essential plan, plus unlimited register licenses, hardware packages, customer loyalty programs, online listings management and priority 24/7 phone support.

Please contact ShopKeep directly for a quote on other hardware accessories or payment processing fees.

Shortcomings

ShopKeep is only intended for businesses in the U.S. and Canada, so multicurrency, value-added tax (VAT) and multilanguage features aren’t supported. Also, some users have experienced integration issues with QuickBooks. For example, the cost of good sold (COGS) data doesn’t flow into QuickBooks, requiring manual entry.

Screenshots

ShopKeep Screenshot 1
ShopKeep Screenshot 2
ShopKeep Screenshot 3

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About

ShopKeep was founded in 2008 to provide small businesses with an alternative to traditional cash registers. Over its 12-year history, it reached several milestones, including the launch of an iPad-based POS, 100 employees and acquisition of Payment Revolution (a payment processing company). The vendor’s motto is to “empower independent businesses to dream big and fight smart.”

ShopKeep has garnered widespread recognition over the years, such as the 2019 Bronze Stevie Award for Customer Service Success in Technology Industries. It’s headquartered in New York City and has offices in Portland (OR) and Belfast (Ireland).

Send feedback or corrections to feedback@betterbuys.com.

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