QuickBooks POS Review

Intuit Inc.
Product:
Vendor:
Founded:
Headquarters:
QuickBooks POS
Intuit Inc.
1983
Mountain View, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
50 million+
On-Premise
Yes

QuickBooks POS At A Glance

Good: Flexible payment methods for customers, installation on Microsoft Surface Pro tablet to optimize back-office tasks, optional gift cards program to increase consumer loyalty and revenue.
Bad: Not intended for restaurants or food service, initial setup can be cumbersome.
Bottom Line: On-premise point of sale system for Windows that helps small retailers better manage their business.

Product Overview

QuickBooks POS is an on-premise point of sale system that enables small retailers to streamline their operations. Businesses can ring up sales quickly, track inventory and develop customer loyalty programs. QuickBooks POS integrates with the QuickBooks Desktop accounting software, so users won’t need to manually enter financial information.

The software is installed on a single desktop, but it can also be set up on multiple workstations. Users can also install the software on the Microsoft Surface Pro tablet, letting them handle point of sale transactions from anywhere in the store or access important data on the go. In addition, the tablet helps retailers complete back-office tasks more efficiently.

QuickBooks POS offers other hardware accessories, such as an EMV-compliant PIN pad, a receipt printer, a barcode scanner and a cash drawer. We’ve listed the pricing of each hardware item in our Pricing section below.

Features

Here are the key features of QuickBooks POS.

Transactions – Employees can ring up a customer’s sale by manually entering the item number or by using a barcode scanner. They can also create or update a customer’s profile at the point of sale. Once a transaction is completed, stock information is automatically updated in the inventory management software.

Payment processing – QuickBooks POS allows businesses to provide flexible payment methods to their customers, such as cash, check or debit/credit cards. The QuickBooks Payments feature lets retailers accept all major credit cards for a fee and is also EMV-compliant. Information on payment processing fees is in our Pricing section below.

Customer relationship management (CRM) – The built-in CRM stores profiles for each customer, including order history, payment due dates and other relevant information. Businesses can offer discounts at the point of sale (e.g., coupons) or implement a rewards program. QuickBooks POS also has an optional gift card program. Businesses can easily order branded gift cards online and will pay $14.95 per month for the first 100 transactions, plus an additional 20 cents per transaction, per month for over 100 transactions. Customers who purchase or redeem gift cards won’t need to pay any fees.

Inventory management – As mentioned, the inventory is automatically updated after each transaction, so users won’t need to perform any manual data entry. The software also sends real-time alerts when specific items need to be reordered, especially for seasonal businesses (e.g., ordering beach towels in time for summer). It also provides reporting templates with different filters, so owners can monitor their biggest-selling items or whether discounts help generate new sales.

Target Market

QuickBooks POS targets small retailers, such as clothing, furniture, sporting goods and home improvement stores. We’ve listed several of its customers below.

  • Moulding Direct
  • Farm House
  • Red Poets and Skyhawk Lane
  • An Even Greater Divide
  • River Jeans
  • Knitter’s Nest
  • Crow's Nest
  • Artifax Sonoma

Implementation/Integration

Businesses can sign up for a 30-day free trial before purchasing a one-time license payment. QuickBooks POS doesn’t offer monthly subscription plans and is only compatible with Windows operating systems. There’s also a downloadable user guide with installation instructions.

Customer Service & Support

QuickBooks users can access tutorials, webinars and other resources that will help them get the most out of the software. They can also participate in community forums and contact tech support by phone or chat.

Pricing

There’s a one-time payment for the QuickBooks POS software license, and businesses can purchase additional licenses if needed.

The license comes in three pricing plans.

  • Basic – The Basic license starts at $1,200 and includes many features, such as transactions/payment processing, inventory management, customer data tracking, basic reporting and integration with the QuickBooks accounting solution.
  • Pro – The Pro license starts at $1,700 and includes all the features of the Basic license, plus employee management, customer loyalty programs and advanced reporting.
  • MultiStore – The MultiStore license starts at $1,900 and includes all the features of the Pro license, plus the ability to manage multiple locations.

As mentioned, hardware accessories are purchased separately. An EMV-compliant PIN pad costs $349.95, the barcode scanner is priced at $199.95 and the wireless barcode scanner is $409.95. There’s also a cash drawer for $109.95 and a label printer for $329.95.

The QuickBooks POS Payment Accounts feature gives businesses the option of a pay-as-you-go plan or a monthly plan. The processing fees in the pay-as-you-go plan are 2.7% per swipe or dip, 3.5% per keyed transactions and 1% per swipe/dip that involves inputting a PIN. The monthly fees cost $19.95 per month, plus 2.3% + 25 cents per swipe or dip, 3.2% + 25 cents per keyed transactions and 1% + 25 cents per swipe/dip with PIN.

Shortcomings

QuickBooks POS is intended for retailers, so it’s not available for restaurants or other food service businesses. Also, some users mentioned that the installation process can be tedious.

Screenshots

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About

QuickBooks is the creation of Intuit, a company founded by Scott Cook and Tom Proulx in 1983. Intuit’s first software, Quicken, didn’t have the capability to serve as a double-entry accounting package. The initial version of QuickBooks was introduced in DOS form and was based on the codebase of Quicken. Today, the company’s portfolio of products includes TurboTax, Mint and more.

Intuit serves 50 million customers in the U.S., Europe, North America, Brazil, India and Australia, with a revenue of $6.8 billion in 2019. It has over 9,000 employees in offices all across the world. The company is headquartered in Mountain View, California.

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