Ceridian Dayforce Payroll Review

Ceridian
Product:
Vendor:
Founded:
Headquarters:
Dayforce Payroll
Ceridian
1992
Minneapolis
Ownership
Customers:
Deployment Model:
Free Trial:
Private
110,000+
Cloud
No
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Dayforce Payroll At A Glance

Good: Strong focus on employee self-service, payroll can be done on the go via mobile devices, ability to spot mistakes and issues before finalizing payroll.
Bad: Customer service tends to be slow in resolving support issues, reporting module could be easier to use.
Bottom Line: Cloud-based payroll component that reduces administrative time and ensures accuracy and compliance.

Product Overview

Similar to ADP, Ceridian offers solutions specifically tailored to company size, role, industry and location. We’ve reviewed its human capital management (HCM) component, Dayforce HCM. However, the focus of this review is Dayforce’s payroll component.

Like other Dayforce HCM modules, the Dayforce Payroll component is cloud-based, so employers can process payroll in real time – therefore replacing batch-driven processes.

Other benefits include:

  • Employees can track their pay history without having to request it from HR or accounting.
  • Payroll administrators can make edits and fix mistakes in real time to ensure accuracy and compliance.
  • The payroll-processing cycle is more efficient.

We also want to point out that Ceridian offers a payroll solution targeted to small and medium-sized businesses (SMBs) with less than 100 employees: Ceridian HR/Payroll.

Ceridian HR/Payroll provides similar features to Dayforce, such as the ability for employees to view pay history, the ability to access payroll on the go, and tax management and compliance.

And finally, there’s Dayforce ConnectedPay, a payroll component that’s intended for multinational organizations (companies that have global offices).

Features

Many of Dayforce Payroll’s features are indicated below. In addition, we want to note a few things:

The Dayforce Payroll feature has a strong focus on employee self-service. Employees can track and update their pay information at any time from any device. They can view the breakdown of their paycheck, including gross/net earnings and deductions. Employees can view their entire pay history as often as they wish, dating back to their first year at the company. They can also access and print out tax forms.

Because compliance with legal pay requirements is important, Dayforce Payroll provides audit reports to help payroll administrators spot issues before finalizing payroll. Administrators can create an unlimited number of reports or use built-in templates. They can also drill down into details, such as zero checks or missing information. The reports can be viewed within the software or exported to Excel.

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

Ceridian is tailored to a wide range of industries, such as manufacturing, hospitality, retail and professional services.

Below is a partial list of Ceridian’s customers:

  • Borbet Alabama
  • B&H Photo & Video
  • Employbridge
  • International Payroll Solutions
  • KeHe Distributors
  • Pier 1 Imports
  • PM Pool Services
  • PSK Supermarkets
  • TD Bank
  • MCA of Los Angeles

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Implementation/Integration

Ceridian partners with three consulting companies in the implementation process: Axsium Group, Sability and Wise Consulting. Each company helps the client in assessing requirements, risks and issues.

The companies also handle system testing and deployment, as well as provide training.

Customer Service & Support

Ceridian offers online and phone support tailored specifically for its products. For instance, there’s a specific support portal for Dayforce HCM customers. In this portal, customers can access a knowledge base, submit a help ticket, or manage profiles and subscriptions.

For phone support, Dayforce users can call 1-866-748-7066.

Pricing

Ceridian doesn’t publicly display their pricing information. Please contact them directly for a quote or to submit a request for proposal (RFP).

Shortcomings

Some users have reported that customer service tends to be slow with resolving issues.

Also, some users have said the reporting module could use improvement in several ways, such as making it easier to find and filter data.

Screenshots

Ceridian Screenshot 1
Ceridian Screenshot 2
Ceridian Screenshot 3

About

Ceridian is a multinational company dedicated to providing trusted results to its customers. Its core values are customer focus, transparency, diligence, optimism and agility.

In addition to its Dayforce HCM platform, Ceridian offers solutions such as LifeWorks, PowerPay and International Payroll. It also has many offerings dedicated to HR, workforce management, talent management, tax compliance, employee assistance and wellness.

Located in Minneapolis, Ceridian also has other offices in the U.K. and Canada. It has won accolades such as #hrwins HR Company to Watch in 2014, Ventana Research’s Hot Vendor in Workforce Management (2014) and has been named as a Leader in Gartner’s 2015 Magic Quadrant for its Payroll Business Process Outsourcing Services.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 1 stars
    1 / 5 (6 )
  • 20%
  • (6)

Rated 1 stars
1 / 5 (6 )

20%


  • Features
    User: 17%
  • Ease of Use
    User: 13%
  • Ease of Implementation
    User: 11%
  • Support
    User: 11%


Unhappy
Rating: 1
1 /5 stars

  • Features
    User: 7%
  • Ease of Use
    User: 2%
  • Ease of Implementation
    User: 2%
  • Support
    User: 2%

Buy this to piss off employees

on 2018-01-13 15:59:59

Only buy this system of you're looking for trouble. The system doesn't know how to round up. It doesn't know how to talk to itself if you correct a problem. You have to correct every area effected for that one mistake it made because it can't round up. And this is just one of a long list of problems.



Frustrated employee x1000
Rating: 1
1 /5 stars

  • Features
    User: 3%
  • Ease of Use
    User: 2%
  • Ease of Implementation
    User: 2%
  • Support
    User: 2%

Not 5-star, not even close!

on 2017-12-18 19:47:15

Finally, some actual honest reviews about a product that has a great sales pitch but falls short on delivering! If you surf the net, you'll find many positive reviews about Dayforce HCM. I'm not sure who has written the reviews but they are clearly not people who have actually used the system. If you're looking for a system that increases efficiency, improves accuracy and delivers on quality, this is NOT the system for you.

Since implementing, our monthly costs have increased significantly, we spend more time trying to figure out what the system has done and why, we pay more employees wrong than ever before and we spend far too much time managing tickets. Support is slow, going through a learning curve and doesn't have a clue why the system is doing what it is.

Buyer beware!!!!



Sophie V
Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Worst Payroll program

on 2017-11-21 11:55:03

If you are considering of switching to Dayforce, Forget it. Its not user friendly and support is very very slow in providing resolution it will take months and endless email to the point you get frustrated. Requesting for customize report means a lot of money. You have to pay them for custom report and will take 6 months and still not close to completion for simple employee earnings report. Setting up vacation rule is a night mare. Time sheet to payroll doesn't calculate properly and you have to add rules every time because you cant just edit the previous rule. If you setup wrong earnings or deduction you have to create a new one and move the ytd, if you have lots of employee you have to set up each earnings to each employee and move ytd to each employee, plus the system glitch so it crashes imagine the frustration when you have all adjustment and haven't save cause the system crash. Call the support to ask about t4 summary and they doesn't even have idea what t4 summary is and where to find it unbelievable. Every time I call support it seems like they don't know anything about payroll nor their software. Save yourself or your company some dollars and frustration.



Julian Gonzalez
Rating: 1
1 /5 stars

  • Features
    User: 6%
  • Ease of Use
    User: 5%
  • Ease of Implementation
    User: 8%
  • Support
    User: 9%

GLITCHY - GLITCHY - GLITCHY

on 2017-10-06 18:15:04

My company started using Dayforce on September 2017 and it is extremely frustrating because it is glitchy. Every time you need to input schedules, or review timesheets, when you try to "save" it feezes and then you need to go back again and check if it saved or not and many time you need to do it all over again.
A big waste of time and not reliable.



L Schlecht
Rating: 1
1 /5 stars

  • Features
    User: 33%
  • Ease of Use
    User: 15%
  • Ease of Implementation
    User: 1%
  • Support
    User: 1%

This is NOT for a single person HR/Payroll Department

on 2017-09-21 10:29:58

If you have one person doing payroll, one person doing HR and one person doing Recruiting I think I would have a different opinion. The software it too complicated for one person to quickly learn on their own. Too many nuances that will take years to become proficient. The worst part is you don't know, what you don't know, until it's too late. The overall features would be amazing if you could figure out how to set them up and use them. Support doesn't like to help much on this. You are directed to the very expensive education program you need to pay for if you expect to learn how to work the system. I don't know about you, but I don't have a lot of spare time to spend on 4 hour training class each time I need to make a change in the system. The reporting is a nightmare. This is a revenue stream for Ceridian. You need a background in SQL to be able to create a report. No SQL? Then you will either pay them a large amount of money to create a report for you, or be stuck with the canned reports. They make no sense and don't provide the data expected. Most reports can only be run for hourly and salary employees separately, and then you will need to add everything together to get a complete picture of your payroll. Support is very slow, inefficient, hands off and mostly off-shored ( though if you speak loud enough, you can get an entire team of Dayforce experts at your disposal). All in all it has been an extremely painful process moving to Dayforce. Knowing what I know today, we would not have moved to the Dayforce product.



Frusterated Employee
Rating: 1
1 /5 stars

  • Features
    User: 1%
  • Ease of Use
    User: 1%
  • Ease of Implementation
    User: 1%
  • Support
    User: 1%

The worst product I have ever experienced

on 2017-07-21 18:10:18

My company just switched to this. I have to say whoever designed this has no clue what they are doing. There is no common sense to any of the features. I have never been so frustrated at a piece of software. They need to redesign the entire system. Maybe this works great for payroll processing... I am not on that side of things. However for managing employee's to scheduling, Dayforce is not user friendly and has a HORRIBLE interface system that has no rhyme or reason.



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