Ceridian Dayforce Payroll Review

Ceridian
Product:
Vendor:
Founded:
Headquarters:
Dayforce Payroll
Ceridian
1992
Minneapolis
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
110,000+
Cloud
No
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Dayforce Payroll At A Glance

Good: Strong focus on employee self-service, payroll can be done on the go via mobile devices, ability to spot mistakes and issues before finalizing payroll.
Bad: Customer service tends to be slow in resolving support issues, reporting module could be easier to use.
Bottom Line: Cloud-based payroll component that reduces administrative time and ensures accuracy and compliance.

Product Overview

Similar to ADP, Ceridian offers solutions specifically tailored to company size, role, industry and location. We’ve reviewed its human capital management (HCM) component, Dayforce HCM. However, the focus of this review is Dayforce’s payroll component.

Like other Dayforce HCM modules, the Dayforce Payroll component is cloud-based, so employers can process payroll in real time – therefore replacing batch-driven processes.

Other benefits include:

  • Employees can track their pay history without having to request it from HR or accounting.
  • Payroll administrators can make edits and fix mistakes in real time to ensure accuracy and compliance.
  • The payroll-processing cycle is more efficient.

We also want to point out that Ceridian offers a payroll solution targeted to small and medium-sized businesses (SMBs) with less than 100 employees: Ceridian HR/Payroll.

Ceridian HR/Payroll provides similar features to Dayforce, such as the ability for employees to view pay history, the ability to access payroll on the go, and tax management and compliance.

And finally, there’s Dayforce ConnectedPay, a payroll component that’s intended for multinational organizations (companies that have global offices).

Features

Many of Dayforce Payroll’s features are indicated below. In addition, we want to note a few things:

The Dayforce Payroll feature has a strong focus on employee self-service. Employees can track and update their pay information at any time from any device. They can view the breakdown of their paycheck, including gross/net earnings and deductions. Employees can view their entire pay history as often as they wish, dating back to their first year at the company. They can also access and print out tax forms.

Because compliance with legal pay requirements is important, Dayforce Payroll provides audit reports to help payroll administrators spot issues before finalizing payroll. Administrators can create an unlimited number of reports or use built-in templates. They can also drill down into details, such as zero checks or missing information. The reports can be viewed within the software or exported to Excel.

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

Ceridian is tailored to a wide range of industries, such as manufacturing, hospitality, retail and professional services.

Below is a partial list of Ceridian’s customers:

  • Borbet Alabama
  • B&H Photo & Video
  • Employbridge
  • International Payroll Solutions
  • KeHe Distributors
  • Pier 1 Imports
  • PM Pool Services
  • PSK Supermarkets
  • TD Bank
  • MCA of Los Angeles

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Implementation/Integration

Ceridian partners with three consulting companies in the implementation process: Axsium Group, Sability and Wise Consulting. Each company helps the client in assessing requirements, risks and issues.

The companies also handle system testing and deployment, as well as provide training.

Customer Service & Support

Ceridian offers online and phone support tailored specifically for its products. For instance, there’s a specific support portal for Dayforce HCM customers. In this portal, customers can access a knowledge base, submit a help ticket, or manage profiles and subscriptions.

For phone support, Dayforce users can call 1-866-748-7066.

Pricing

Ceridian doesn’t publicly display their pricing information. Please contact them directly for a quote or to submit a request for proposal (RFP).

Shortcomings

Some users have reported that customer service tends to be slow with resolving issues.

Also, some users have said the reporting module could use improvement in several ways, such as making it easier to find and filter data.

Screenshots

Ceridian Screenshot 1
Ceridian Screenshot 2
Ceridian Screenshot 3

Ceridian Dayforce Payroll Review Q&A

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About

Ceridian is a multinational company dedicated to providing trusted results to its customers. Its core values are customer focus, transparency, diligence, optimism and agility.

In addition to its Dayforce HCM platform, Ceridian offers solutions such as LifeWorks, PowerPay and International Payroll. It also has many offerings dedicated to HR, workforce management, talent management, tax compliance, employee assistance and wellness.

Located in Minneapolis, Ceridian also has other offices in the U.K. and Canada. It has won accolades such as three Golden Bridge Awards in 2017, the 2017 Gold Stevie award for Dayforce Onboarding and Glassdoor’s Best Places to Work list for 2018.

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