ADP Review

Roseland, NJ
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ADP At A Glance

Good: Payroll and tax filing services for companies that want to outsource these functions, flexible ways to pay employees, scalable features.
Bad: Online registration, login and password reset processes have been tedious and not user friendly.
Bottom Line: Long-time vendor that provides unified and comprehensive payroll and HR solutions.

Product Overview

ADP has cloud-based payroll solution that also includes HR features, such as recruiting and time and attendance. It provides a variety of solutions tailored specifically to organization size.

Here’s a brief overview of each solution (note that for the purpose of our review, we’ll focus on the solutions that are intended for small businesses and companies with less than 1,000 employees). We also want to note that ADP offers various solutions for each organizational size, however for brevity, we’ll focus on one solution per size:

Small Businesses (under 50 employees) – ADP offers the RUN Small Business Solution. Not only does this product help small businesses with payroll and tax compliance, it also helps with other HR functions, such as recruiting. It also integrates with other software, such as accounting, and it can be accessed via any mobile device.

Mid-Sized Businesses (50-999 employees) – For mid-sized organizations, there is ADP WorkForce Now, which is a complete HCM platform. This solution is beneficial to not just HR, but business owners and finance as well. WorkForce Now can be helpful with other business functions, such as business intelligence.

WorkForce Now also helps companies comply with tax and healthcare regulations, manage payroll and time & attendance, and encourage employee wellness.


Here are some of the key features ADP offers in each product:

RUN Small Business Solution – The RUN Small Business Solution has three tiers: Essential Payroll, Enhanced Payroll and Complete Payroll + HR. All three tiers include these following payroll features:

  • Processing payroll from any device
  • Payroll by direct deposit and checks
  • Access to over 15 payroll reports
  • Exporting journal entries to accounting solutions, such as Xero or QuickBooks
  • New Hire reporting
  • ADP will create and distribute W-2 and 1099 forms
  • ADP will calculate, file and pay payroll taxes as well as answer questions from the IRS on employer’s behalf

The Enhanced Payroll and Payroll + HR tiers includes these additional payroll features:

  • Check-signing and stuffing services
  • Paying employees by debit cards
  • Secure checks
  • Garnishment payment services
  • Auditing state unemployment insurance (SUI)

ADP WorkForce Now – ADP WorkForce Now offers similar payroll and tax features as the RUN Small Business solution, such as quick payroll processing, tax filing services and direct deposit. ADP will also monitor changes with tax and healthcare regulations to ensure compliance. There is also self-service functionality for employees to view their pay history and request time off.

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

ADP provides solutions that are tailored specifically to company size – from small businesses to large, multinational corporations. It also serves customers in many different industries, including healthcare, retail, education and non-profits. ADP also has a dedicated customer base in vehicle dealerships.

We’ve listed below a sample of ADP’s clients.

  • Approach Consulting
  • Center for Diagnostic Imaging
  • Epitec
  • Leaf
  • The MAX Challenge
  • Millennium Corporation
  • The Rockefeller and Captain Kidds
  • Sam’s Safety Equipment
  • Washington Federal

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ADP offers its Professional Services implementation package as an add-on for its ADP Workforce Now solution. Companies work with ADP’s consultants on software customization and implementation, such as a tailored strategic implementation plan.

ADP provides a variety of training courses for its solutions. Users have the option to either take a classroom-based course, an online course with a virtual instructor, or self-tutorials. ADP also offers continuing education credits for its clients in such roles as Certified Payroll Professional (CPP) or Certified Public Accountant (CPA).

Customer Service & Support

ADP offers different support sites for employees and client administrators. The employee support site has several resources, including answers to common questions, guides on troubleshooting year-end form issues, and phone numbers and links for issues related to payroll or benefits. The client administrator support site has similar content, but specifically targets administrative issues. 

Depending on the product package, ADP’s expert staff provides support on benefits administration and payroll (including contacting the IRS on the client’s behalf), gives HR resources to clients’ employees (HR help desk or forms library), or offers consultations on HR strategy or day-to-day issues.


ADP doesn’t publicly release its pricing information. Please contact them directly for a quote.


Users have reported that the online registration, login and password reset processes have been tedious and not user friendly (e.g., not allowing long passwords).

There also tends to be delays in customer service response (being on hold for a long time) and cases of getting different answers from different customer service reps.


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Automatic Data Processing (ADP) is one of the oldest and largest provider of human capital management (HCM) solutions. In addition to providing payroll, benefits and other HR solutions, ADP provides administrative services to companies that don’t have the staff or resources, such as tax, insurance and retirement services. It also provides medical billing and revenue cycle management services for healthcare organizations.

ADP also has a dedicated customer base of vehicle and equipment dealers. It provides services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses and provide customer service.

ADP has over 58,400 employees worldwide and has earned more than $12 billion in revenue for fiscal year 2017. It has also received numerous awards and features in magazines, such as Gartner’s Magic Quadrant Leader Category for Payroll BPO Services for 2012 to 2016 and Human Resource Executive’s Top HR Product for 2015 to 2017.

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