APS Payroll Review

Product:
Vendor:
Founded:
Headquarters:

APS OnLine
APS Payroll
1996
Shreveport, LA

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
32,000
Cloud
No

APS OnLine At A Glance

Good: A cloud-based, mobile compatable workforce management solution incorporating payroll, HR, and time and attendance features

Bad: Managers may need to manually enter special cases of employee hours.

Bottom Line: Safe payroll processing in the cloud including other essential processes.

Product Overview

APS Payroll Online is a cloud-based workforce management solution that helps companies with an all-in-one platform, also providing core human resources processes like benefits administration, employee self-service, and time and attendance, among others.

Designed for companies of all sizes, APS Payroll enables automation of manual processes to win companies back the valuable time they need to effectively run their business.

APS is a scalable, centralized system of record that frees up time for managers to more effectively manage their team.

Their tax compliance functionality works to keep payroll taxes paid in full, and in a timely fashion.

Payroll processing is further optimized by combining with core features like time and attendance so that key information is the same, no matter where it is accessed from.

Application integrations are available for hundreds of other systems, including general ledger, point of sale, time and attendance, and more, so that companies only need to use one HR system.

Furthermore, payroll data can be solidified with time and attendance programming. The time and attendance platform is specifically designed to be agile and efficient and interwoven into the key processes of Core HR and payroll. Labor expenses can be simply managed and track, compliance risks minimized, and reports run in an accurate fashion to empower managers to make the most informed decisions.

Features

APS Payroll is more than just a payroll solution – it supports Core HR, time and attendance, recruiting and onboarding, and ACA compliance & reporting.

We’ve indicated APS Payroll’s standard features in our check boxes below:

Benefits Management?
Direct Deposit?
Employee Self-Service?
Mobile Functionality?
Payroll Processing?
Reporting?
Tax Management?
Time & Attendance?

Target Market

APS Payroll works with companies of various sizes and from various industries. Their special focus is on mid-sized companies, and their target industries include education, healthcare, hospitality, nonprofits, restaurants, and religious organizations.

Below are listed a few of their key clients:

CC's Coffee House
Central Christian
National Marine Mammal Foundation
Rainbow Sandals
Faith Promise Church

Columbia Southern University
Centenary College
Lovesac
Acme Oyster House
S&W

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Implementation/Integration

APS Payroll’s implementation and training services include the following benefits:

Clean data conversion, payroll compliance assessment, and parallel payrolls for accuracy.
Tailored integrations so companies can continue using their existing business investments.
Custom training plan to address companies’ unique deployment needs.
One-on-one approach to guide users through the system for confidence in every click.

Customer Service & Support

APS provides a dedicated account manager and support team via phone, email or live chat. They have a 85% success rate of responding to customer support tickets within an hour with a 90% first-time response rate of less than an hour.

Users can submit a service request via the Help Center and see the status of all their requests. APS even email users when their service request is updated.

APS provides additional guidance via its knowledge base, as well as the collective expertise of its APA-certified account managers.

Pricing

APS doesn’t publicly release their pricing information. Please contact them directly for a quote.

Shortcomings

Technical problems can include issues with clocking in and out. Some users have reported difficulties with enrolling new employees in the hand punch time clock system.

When employees must be paid for working holidays or a training day, the manager must make a manual correction to the system.

Other users experienced multiple changes with account managers.

Also, APS Payroll no longer offers a small business-only package.

Screenshots

About

APS brings innovation and scalability to modern human capital management. They believe that clients, their employees, and their partners deserve the best, easy-to-use human capital management platform delivered with personalized service and support. They build our technologies from the ground up, focusing on usability, efficiency, and adoption.

APS understands the challenges organizations of all sizes face, which is why they craft a full spectrum of cloud solutions that address all aspects of employee management. By maintaining a vision of unified systems that make human capital management nearly effortless, they support their clients in their growth and success.

APS is different because of their unique approach to technology and service. As a result, they continually maintain 98% customer retention and satisfaction rates. APS have ranked as a High Performer the past four years and were named Best Software for HR and Administrative Teams for 2017.

APS also consistently ranks Best Customer Support, Best Ease-of-Use, Best Functionality, and Best Product Quality.

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