APS Payroll Review

APS
Product:
Vendor:
Founded:
Headquarters:
APS Payroll
APS
1996
Shreveport, LA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
32,000
Cloud
No
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APS Payroll At A Glance

Good: A cloud-based, mobile compatible workforce management solution incorporating payroll, HR, and time and attendance features.
Bad: A small business-only package is no longer available.
Bottom Line: Safe payroll processing in the cloud plus other essential business processes.

Product Overview

APS is a cloud-based, all-in-one workforce management platform that helps companies unify their payroll and HR data. The APS system supports HR, attendance, recruiting, applicant tracking, onboarding, and ACA compliance.

Designed for companies of all sizes, APS enables automation of manual processes so companies can more effectively run their businesses.

APS is a scalable, centralized system of record that frees up time for managers to manage their teams more productively. It also offers mobile solutions so employees and managers can access key data and take action from a preferred device.

APS’ tax compliance department works to keep payroll taxes paid in full and in a timely fashion.

Features

APS is more than just a payroll solution – it also provides core HR processes like benefits administration, employee self service, and performance management, among others.

Payroll processing is further optimized by combining with core features like time and attendance so key information is accurate, no matter where or when it is accessed.

The attendance solution is logically designed to be efficient, unified with key HR and payroll processes. Labor expenses can easily be managed and tracked, compliance risks minimized, and reports run in an accurate fashion so managers are empowered to make the most informed decisions.

APS Payroll integrates to over a hundred of other systems, including general ledger, point of sale, time and attendance, and more, so that companies only need to use one HR system.

Target Market

APS Payroll works with companies of various sizes and industries. Their special focus is on mid-sized companies and their target industries include education, health care, hospitality, nonprofits, restaurants and religious organizations.

A few of their key clients are listed below.

  • Central Christian
  • National Marine Mammal Foundation
  • Rainbow Sandals
  • Duke’s Seafood
  • Grace United Methodist Church
  • Columbia Southern University
  • Hospice of East Texas
  • Centenary College
  • Desert Mountain
  • First Kentucky Bank

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Implementation/Integration

APS Payroll’s implementation and training services include the following benefits:

  • Clean data conversion, payroll compliance assessment and parallel payrolls for accuracy.
  • Tailored integrations, so companies can continue using their existing business investments.
  • Custom training plans to address companies’ unique deployment needs.
  • Historical information converted for one set of W-2s and ACA reporting.

Customer Service & Support

Each client is assigned a dedicated four-person account team available via phone, email or support request. APS contends that it responds to 100% of its customer support tickets within an hour, and they have a 99% client satisfaction rating.

Users can submit a service request via the Help Center, see the status of all their requests and receive an email when their service request is updated. APS provides additional guidance via its Help Center, as well as the collective expertise of its APA-certified account managers.

Clients also receive lifetime training from APS’s team of experts and a success plan designed to increase system adoption and engagement.

Pricing

APS doesn’t publicly release its pricing information. Please contact the vendor directly for a quote.

Shortcomings

APS Payroll no longer offers a small business-only package.

Screenshots

APS Screenshot 1
APS Screenshot 2
APS Screenshot 3

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About

APS’ mission is to make payroll and HR easier. It provides its clients and partners with intuitive technology delivered with personalized service and support. APS’ unified solution is designed to simplify workforce management tasks, process payroll in hours instead of days, automate HR workflows to be more strategic and elevate the employee lifecycle with a single-system platform.

Businesses choose APS as their workforce partner because of its focus on the customer experience. As a result, APS continually maintains 98% customer retention and satisfaction rates.

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