ThousandEyes Review

ThousandEyes
Product:
Vendor:
Founded:
Headquarters:
ThousandEyes
ThousandEyes
2010
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud
Yes

ThousandEyes At A Glance

Good: The solution offers extensive customer support and advanced tools to identify problems, visualize performance and generate reports.
Bad: Pricing lacks transparency and can be expensive. Documentation can be difficult to navigate.
Bottom Line: ThousandEyes is a comprehensive, cloud-based network monitoring tool best suited for enterprises with extensive networking needs and large budgets.

Product Overview

ThousandEyes is a cloud-based network monitoring tool that offers extensive functionality and customer support for large enterprises. The software allows for real-time, end-to-end views across all internal, external, carrier and internet networks.

Several features include:

  • Dashboards and visualizations
  • Network intelligence
  • Network monitoring
  • Problem analysis
  • Shared knowledge

The solution offers monitoring services that focus on the customer and end-user experience, covering agents across different geographic regions. Visibility functionality allows users to pinpoint network problems and analyze granular performance details.

The vendor provides extensive customer support, from demo to deployment and configuration to optimization.

Features

ThousandEyes’ key features include:

Dashboards and visualizations – Unify network, device and application performance data and gain insights from a wide variety of vantage points. Analyze performance with pre-built visualizations across multiple layers of network data. Use network intelligence analysis for optimization to quickly diagnose diverse infrastructure, services and apps.

Network intelligence – Collect detailed forensic data of network topologies, dependencies and behavior for better networking intelligence.

Network monitoring – Monitor a broad range of applications and infrastructure, including networks, cloud applications, websites, digital and end-user experiences, and other connected devices.

Problem analysis – Identify problem spots that occur along the network path in either direction, with real-time performance data on each hop. Locate loss per interface, latency per link and path changes over time anywhere between client and server. Determine root causes with the assistance of algorithms and heuristics.

Shared knowledge – Share knowledge with internal teams, vendors or clients using customizable alerts and reports. Collaborate with network providers by sending fully interactive data sets.

Target Market

ThousandEyes serves businesses of various sizes globally, including over 75 companies in the Fortune 500.

Its customers include:

  • Comcast
  • eBay
  • Geico
  • Hewlett Packard
  • Lyft
  • Mastercard
  • Microsoft
  • Salesforce
  • Slack
  • Volvo

Implementation/Integration

ThousandEyes provides a team of consultants to help companies implement the solution.

The vendor also offers an online tutorial that can help businesses log into the platform, navigate the interface, deploy an agent and set up their first test within five minutes.

Customer Service & Support

Customer support is available 24 hours every business day via live chat, email, web and phone.

The vendor also provides a learning center for clients with tutorials and webinars. In addition, it hosts in-person events, called ThousandEyes Connect.

Pricing

ThousandEyes offers annual subscription pricing based on three criteria:

  • Test units – Active monitoring of network and applications from Cloud Agents and Enterprise Agents
  • Endpoints – An end-user perspective of app, LAN, WAN and internet performance from employee laptops and desktops.
  • Devices – Enhanced visibility into network devices using management information base data sources.

Pricing is calculated based on the number, type and frequency of monitoring tests being run. Contact the vendor directly for a customized quote.

Shortcomings

Users note that pricing lacks transparency and can be expensive.

Beginners report that the comprehensive documentation is difficult to navigate and understand.

Screenshots

ThousandEyes Screenshot 1
ThousandEyes Screenshot 2
ThousandEyes Screenshot 3

About

ThousandEyes was founded in 2010 and is headquartered in San Francisco. It serves many of the world’s largest businesses, including over 75 companies in the Fortune 500.

The company is backed by Sequoia Capital, GV, Salesforce Ventures, Sutter Hill Ventures, Tenaya Capital and Thomvest Ventures.

Send feedback or corrections to feedback@betterbuys.com.

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