Vendor:
Founded:
Headquarters:
Pulseway
2011
Dublin, Ireland
Customers:
Deployment Model:
Free Trial:
5,200
Cloud
Yes
Pulseway At A Glance
Product Overview
Pulseway is a remote networking monitoring tool that helps IT professionals and managed services providers (MSPs) optimize network performance from any location. The solution includes intuitive, mobile-first applications for Android and iOS.
Users can monitor and manage network performance from a central location. The solution includes the following features:
- Asset discovery and deployment
- Automated tasks
- Patch management
- Mobile apps
- Remote control and support
The software is available on multiple operating systems, including Windows, Linux and Mac.
Features
Pulseway’s key features include:
Asset discovery and deployment -The asset discovery feature allows users to see all IT endpoints and mass deploy the solution with preconfigured policies. Companies can quickly and easily manage endpoints.
Automated tasks – Automation lets users define rules and schedules to automatically complete repetitive tasks and fixes. The solution also includes a large library of common tasks and can generate automation output reports. Scripts can be written in Batch, PowerShell, VBScript and Bash.
Patch management – Patch management automatically patches a broad range of endpoint operating systems and third-party applications. Companies can scan, install and update systems ad-hoc or on a schedule.
Mobile apps – The solution offers mobile apps for Android and iOS to provide users with access from any location. The apps include instant push notifications, a complete system overview, built-in commands and mobile remote control.
Remote control and support – IT staff can use remote control and support to securely connect to monitored computers and resolve network issues. Users can access active remote desktop sessions, choose which monitor to view, control the machine, chat with the user, and send and receive files from both the source and destination computer.
Target Market
Pulseway serves businesses and organizations of all sizes across many industries worldwide. Here are several examples of its customers:
- BP Oil
- Canon
- CareTech Solutions
- Dell
- eBay
- Global PC
- Harvard University
- Northwestern University
- Robert Half
- Siemens
Implementation/Integration
Pulseway offers many out-of-the-box features that enable quick implementation.
Basic onboarding services ($295) include technical guidance to properly deploy the software configuration and assistance with configuring features and tools. Advanced onboarding services ($495) provide dedicated guidance to optimize features, such as network monitoring protocol tools, advanced alerting, application programming interface (API) implementation and IT automation.
The solution integrates with several antivirus programs, such as Webroot, Kaspersky and Bitdefender. Other integrations include ConnectWise, Autotask, Zendesk, PagerDuty, Slack and other popular APIs.
Customer Service & Support
Customers can contact support engineers via phone, email and an online form.
The vendor also provides a knowledge library, setup guides, user manuals, training videos, and a community forum where users and admins can interact.
Pricing
Pulseway offers three pricing plans based on the number of Windows servers and non-Windows workstations.
Free
- Monitors two endpoints
- Mobile app access
- Server modules
Starter – A starter plan that includes 10 servers and two workstations costs $25 per month (billed annually).
- Includes all free plan features
- Monitors up to 19 endpoints
- Automation
- Operating system patch management
- Remote control
Team – A Team plan that includes 20 servers and five workstations costs $81 per month (billed annually).
- Includes all starter plan features
- White-labeling
- Third-party patching
- Unlimited user accounts
Shortcomings
Users report that remote control and support functionality is limited and sometimes slow.
There’s also no pricing option for unlimited endpoints, which makes Pulseway more expensive for large enterprises.
Screenshots
About
Pulseway was founded in 2011 and is headquartered in Dublin, Ireland.
The solution manages approximately 950,000 systems and has sent over 750 million critical alerts. The company serves more than 5,200 customers in over 80 countries.
