Pulseway Review

Pulseway
Product:
Vendor:
Founded:
Headquarters:
Pulseway
Pulseway
2011
Dublin, Ireland
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
5,200
Cloud
Yes

Pulseway At A Glance

Good: Pulseway is easy to deploy and use. The software offers extensive functionality for the price.
Bad: Remote control and support functionality is limited and can be slow.
Bottom Line: Pulseway is a mobile-first, remote network monitoring tool that helps companies optimize network performance with many out-of-the-box features.

Product Overview

Pulseway is a remote networking monitoring tool that helps IT professionals and managed services providers (MSPs) optimize network performance from any location. The solution includes intuitive, mobile-first applications for Android and iOS.

Users can monitor and manage network performance from a central location. The solution includes the following features:

  • Asset discovery and deployment
  • Automated tasks
  • Patch management
  • Mobile apps
  • Remote control and support

The software is available on multiple operating systems, including Windows, Linux and Mac.

Features

Pulseway’s key features include:

Asset discovery and deployment -The asset discovery feature allows users to see all IT endpoints and mass deploy the solution with preconfigured policies. Companies can quickly and easily manage endpoints.

Automated tasks – Automation lets users define rules and schedules to automatically complete repetitive tasks and fixes. The solution also includes a large library of common tasks and can generate automation output reports. Scripts can be written in Batch, PowerShell, VBScript and Bash.

Patch management – Patch management automatically patches a broad range of endpoint operating systems and third-party applications. Companies can scan, install and update systems ad-hoc or on a schedule.

Mobile apps – The solution offers mobile apps for Android and iOS to provide users with access from any location. The apps include instant push notifications, a complete system overview, built-in commands and mobile remote control.

Remote control and support – IT staff can use remote control and support to securely connect to monitored computers and resolve network issues. Users can access active remote desktop sessions, choose which monitor to view, control the machine, chat with the user, and send and receive files from both the source and destination computer.

Target Market

Pulseway serves businesses and organizations of all sizes across many industries worldwide. Here are several examples of its customers:

  • BP Oil
  • Canon
  • CareTech Solutions
  • Dell
  • eBay
  • Global PC
  • Harvard University
  • Northwestern University
  • Robert Half
  • Siemens

Implementation/Integration

Pulseway offers many out-of-the-box features that enable quick implementation.

Basic onboarding services ($295) include technical guidance to properly deploy the software configuration and assistance with configuring features and tools. Advanced onboarding services ($495) provide dedicated guidance to optimize features, such as network monitoring protocol tools, advanced alerting, application programming interface (API) implementation and IT automation.

The solution integrates with several antivirus programs, such as Webroot, Kaspersky and Bitdefender. Other integrations include ConnectWise, Autotask, Zendesk, PagerDuty, Slack and other popular APIs.

Customer Service & Support

Customers can contact support engineers via phone, email and an online form.

The vendor also provides a knowledge library, setup guides, user manuals, training videos, and a community forum where users and admins can interact.

Pricing

Pulseway offers three pricing plans based on the number of Windows servers and non-Windows workstations.

Free 

  • Monitors two endpoints
  • Mobile app access
  • Server modules

Starter – A starter plan that includes 10 servers and two workstations costs $25 per month (billed annually).

  • Includes all free plan features
  • Monitors up to 19 endpoints
  • Automation
  • Operating system patch management
  • Remote control

Team – A Team plan that includes 20 servers and five workstations costs $81 per month (billed annually).

  • Includes all starter plan features
  • White-labeling
  • Third-party patching
  • Unlimited user accounts

Shortcomings

Users report that remote control and support functionality is limited and sometimes slow.

There’s also no pricing option for unlimited endpoints, which makes Pulseway more expensive for large enterprises.

Screenshots

Pulseway Screenshot 1
Pulseway Screenshot 2
Pulseway Screenshot 3

About

Pulseway was founded in 2011 and is headquartered in Dublin, Ireland.

The solution manages approximately 950,000 systems and has sent over 750 million critical alerts. The company serves more than 5,200 customers in over 80 countries.

Send feedback or corrections to feedback@betterbuys.com.

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