LogicMonitor Review

LogicMonitor
Product:
Vendor:
Founded:
Headquarters:
LogicMonitor
LogicMonitor
2007
Santa Barbara, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
50,000
Cloud
Yes

LogicMonitor At A Glance

Good: Dashboards and alerts are very flexible and allow heavy customization for various environments.
Bad: Mobile functionality is limited, and advanced features and integrations require custom scripts.
Bottom Line: LogicMonitor is a comprehensive, cloud-based network monitoring tool that provides full performance visibility for businesses of all sizes.

Product Overview

LogicMonitor is a comprehensive, automated network monitoring tool for enterprise IT, managed service providers, and small and medium-sized businesses (SMBs). The solution provides full visibility and granular performance monitoring of hybrid infrastructures and environments.

The solution’s extensive functionality includes:

  • Alerts
  • Anomaly detection
  • Automated device configuration
  • Dashboards
  • Monitoring templates
  • Network data flow
  • Network scanning
  • Reporting
  • Topology mapping

The platform also has over 1,000 LogicModules, which are prebuilt mechanisms to automate monitoring and alerts on infrastructure and environments. The Collector application runs on virtual machine, Windows or Linux servers, and it analyzes data and metrics from virtually any device. The LogicMonitor Engine automatically discovers host changes, refreshes quickly and allows for scalable data collection.

Features

LogicMonitor’s key features are:

Alerts – Send prebuilt or custom alerts to different users based on severity, device, technology, group or time of day. Respond to alerts via email, SMS or voice to acknowledge them, schedule downtime or escalate them.

Anomaly detection – Identify anomalies in performance and compare key historical signals from various time periods.

Automated device configuration – With automated device configuration, LogicMonitor can detect, monitor and send alerts on any devices added to the network.

Dashboards – View real-time data and visualizations for infrastructure, cloud services and websites on customizable dashboards.

Monitoring templates – Access over 1,000 prebuilt monitoring templates for automated discovery, monitoring and alerting.

Network data flow – Collect Netflow, J-Flow, sFlow and IPFIX data and view it in the context of infrastructure performance.

Network scanning – Automatically scan and discover network devices with ad hoc and scheduled sweeps. Filter components and applications by properties or tags.

Reporting – Generate standard and custom reports to help simplify reviews of network management and operations.

Topology mapping – Map resources based on topological relationships to streamline troubleshooting workflows.

Target Market

LogicMonitor serves businesses of all sizes globally. Their customers include:

  • The Boston Globe
  • Citrix
  • MuleSoft
  • Nielsen
  • Quora
  • Siemens
  • Ted Baker
  • Toms
  • Trulia
  • Walgreens

Implementation/Integration

LogicMonitor provides an implementation expert to help users deploy the software during a phone call. Installation takes 15 to 20 minutes. The platform automatically detects all hardware and cloud resources in the customer’s network without an agent.

The vendor also offers a team of implementation consultants with three tiers of support:

  • Silver – Implementation within two weeks for 250 devices/resources or less
  • Gold – Implementation within six weeks for 250-2,000 devices/resources
  • Platinum – Implementation within 12 weeks for 2,000-5,000 devices/resources

The solution requires little configuration and integrates with over 1,500 applications and types of technology, including Amazon Web Services, Azure, servers, storage, networks, virtualization, apps and websites.

Customer Service & Support

The vendor offers customers an online support center with a community forum, documentation, developer guides, tutorial videos and release notes. Customers can submit support tickets through the website or app.

In addition, users can chat with LogicMonitor engineers 24/7 through the app.

Pricing

LogicMonitor has a 14-day free trial and three subscription pricing plans:

Starter – Basic monitoring and visualization features for 50 to 99 devices, as well as community and online document support.

Pro – Starter plan features, plus over 2,000 integrations, out-of-the-box alert thresholds and dashboards, workflow automation and one year of data retention for 100 to 199 devices.

Enterprise – Pro plan features, plus two years of data retention, 24/7 tech support and a dedicated customer service rep for 200+ devices.

For more specific pricing information, please contact the vendor directly for a quote.

Shortcomings

Users report that mobile app functionality is limited – particularly, it doesn’t offer a dashboard or graphs.

Advanced features and integrations require companies to develop custom scripts.

Screenshots

LogicMonitor Screenshot 1
LogicMonitor Screenshot 2
LogicMonitor Screenshot 3

About

Based in Santa Barbara, CA, LogicMonitor was founded in 2008 by a team of engineers. Since then, the company has received investments from Providence Strategic Growth in 2016 and Vista Equity Partners in 2018.

The solution monitors 70 billion metrics per day and serves 50,000 IT engineers and professionals.

Send feedback or corrections to feedback@betterbuys.com.

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