Ultimate Software Review

Ultimate Software
Ultimate Software
Weston, FL
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UltiPro At A Glance

Good: Manages an employee's full life-cycle.
Bad: Interface is not always intuitive, customer support response times tend to be slow.
Bottom Line: Cloud-based all-in-one talent management solution with a focus on payroll.

Product Overview

A solution that can manage all your employee data across your entire workforce, delivering the insight needed to make important business decisions, is extremely critical for a company’s growth and success. Since employees are often the biggest expense of an organization, companies place a lot of emphasis on making sure they are getting the most for their investment and want to ensure that their employees have the information they need to work more efficiently.

Ultimate Software’s UltiPro is a unified, cloud-based human capital management (HCM) solution that includes HR, payroll, and time and attendance tracking, as well as benefits, recruiting, onboarding, performance management, succession management, career development, compensation management, and comprehensive business intelligence across all areas.


There are a wide variety of features of UltiPro, several of which are indicated below. However, we want to highlight UltiPro’s mobile functionality. Companies have an increasingly mobile workforce, and employees need to be able to access the tools they need to do their jobs, regardless of where they are. To that end, UltiPro’s mobile experience enables all employees to complete key tasks straight from their tablets or smartphones, such as view paychecks, clock in and out of shifts, request and approve time off, and even enter information for performance reviews. All users need to access UltiPro from their mobile devices is their UltiPro login information.

Another mobile solution Ultimate offers is UltiPro TouchBase. UltiPro TouchBase is a time clock and self-service device that enables hourly employees to punch in and out via a tablet. Employees can also access their personnel information via TouchBase and view important messages from managers and administrators.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

Ultimate Software serves a wide variety of industries, such as finance, hospitality, healthcare, manufacturing, retail, and non-profits. Below, we’ve listed some of their clients:

  • Bloomin’ Brands
  • Culligan International
  • Feeding America
  • HonorHealth
  • Kawasaki
  • Major League Baseball
  • Pep Boys
  • Subway
  • Texas Roadhouse
  • Yamaha Corporation of America

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UltiPro is available as a cloud solution with a per-employee per-month subscription. This is ideal for companies that want to avoid the costs, complexities, or IT resources that come with maintaining servers and hardware. Ultimate Software houses the data and handles the maintenance and upgrades.

Ultimate Software’s approach to implementation is an on-time, on-budget deployment. With fixed-fee pricing customers pay a flat fee based on the organization’s requirements and the level of UltiPro functionality selected. Ultimate’s activation process is designed to deploy UltiPro in the shortest time frame possible. And customers don’t begin paying until after their solution is live.

The customer receives a dedicated account manager, who will be on-site to determine requirements and design, handle implementation, and provide training. This dedicated account manager remains as the customer’s first point of contact throughout their partnership with Ultimate.

Customer Service & Support

Ultimate Software provides a variety of included support services at no extra cost, such as phone, email, live chat, an online customer community, Rapid Response Hotline, and online and instructor-led training. Training is included at no additional cost and in unlimited amounts for all customers.

In 2013, it also launched a distance-learning tool called HCM Online Academy for HR professionals who want to learn more about the HCM industry.


Ultimate Software doesn’t publicly release their pricing information. Please contact them directly for a quote.


Some users have reported that the interface tends to be clunky and not intuitive. They also have said customer support response times tend to be slow.


Ultimate Software Screenshot 1
Ultimate Software Screenshot 2
Ultimate Software Screenshot 3


Ultimate Software is a leading cloud provider of cloud-based HCM solutions, with more than 33 million employees records in the cloud. The company operates with a commitment to always put people first. UltiPro encompasses a wide range of HR functionalities to effectively manage your workforce from payroll, to time and attendance, to benefits, to talent acquisition and talent management. UltiPro’s solutions are supported by powerful business intelligence and reporting to help you drive smarter, people-focused business results.

In addition to its HCM solutions, Ultimate Software also provides services for companies looking to outsource some of their HR functions. Services offered include tax filing, printing W2 forms, and printing paychecks. Ultimate is also a certified and IRS approved transmitter for ACA filing.

Ultimate Software is considered the first vendor to deliver HR and payroll in the cloud and has received numerous accolades over the years. Recognition includes Fortune’s 100 Fastest Growing Companies, Forbes Most Innovative Growth Companies, Nucleus Research’s “Leader” in HCM, #1 on FORTUNE’S 2016 and 2017 list of Best Large Workplaces in Technology, and ranked #7 on FORTUNE’s 2017 list of the 100 Best Companies to Work For, to name a few.

Ultimate Software has over 4,000 customers and over 4,000 employees in 160 countries. It reported an annual revenue of $781 million in 2016.

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