Ultimate Software Review

Ultimate Software
Ultimate Software
Weston, FL
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UltiPro At A Glance

Good: Manages an employee's full life-cycle.
Bad: Interface is not always intuitive, customer support response times tend to be slow.
Bottom Line: Cloud-based all-in-one talent management solution with a focus on payroll.

Product Overview

A solution that can manage all your employee data across your entire workforce, delivering the insight needed to make important business decisions, is extremely critical for a company’s growth and success. Since employees are often the biggest expense of an organization, companies place a lot of emphasis on making sure they are getting the most for their investment and want to ensure that their employees have the information they need to work more efficiently.

Ultimate Software’s UltiPro is a unified, cloud-based human capital management (HCM) solution that includes HR, payroll, and time and attendance tracking, as well as benefits, recruiting, onboarding, performance management, succession management, career development, compensation management, and comprehensive business intelligence across all areas.


There are a wide variety of features of UltiPro, several of which are indicated below. However, we want to highlight UltiPro’s mobile functionality. Companies have an increasingly mobile workforce, and employees need to be able to access the tools they need to do their jobs, regardless of where they are. To that end, UltiPro’s mobile experience enables all employees to complete key tasks straight from their tablets or smartphones, such as view paychecks, clock in and out of shifts, request and approve time off, and even enter information for performance reviews. All users need to access UltiPro from their mobile devices is their UltiPro login information.

Another mobile solution Ultimate offers is UltiPro TouchBase. UltiPro TouchBase is a time clock and self-service device that enables hourly employees to punch in and out via a tablet. Employees can also access their personnel information via TouchBase and view important messages from managers and administrators.

Target Market

Ultimate Software serves a wide variety of industries, such as finance, hospitality, healthcare, manufacturing, retail, and non-profits. Below, we’ve listed some of their clients:

  • Bloomin’ Brands
  • Culligan International
  • Feeding America
  • HonorHealth
  • Kawasaki
  • Major League Baseball
  • Red Roof Inn
  • Subway
  • Texas Roadhouse
  • Yamaha Corporation of America

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UltiPro is available as a cloud solution with a per-employee per-month subscription. This is ideal for companies that want to avoid the costs, complexities, or IT resources that come with maintaining servers and hardware. Ultimate Software houses the data and handles the maintenance and upgrades.

Ultimate Software’s approach to implementation is an on-time, on-budget deployment. With fixed-fee pricing customers pay a flat fee based on the organization’s requirements and the level of UltiPro functionality selected. Ultimate’s activation process is designed to deploy UltiPro in the shortest time frame possible. And customers don’t begin paying until after their solution is live.

The customer receives a dedicated account manager, who will be on-site to determine requirements and design, handle implementation, and provide training. This dedicated account manager remains as the customer’s first point of contact throughout their partnership with Ultimate.

Customer Service & Support

Ultimate Software provides a variety of included support services at no extra cost, such as phone, email, live chat, an online customer community, Rapid Response Hotline, and online and instructor-led training. Training is included at no additional cost and in unlimited amounts for all customers.

In 2013, it also launched a distance-learning tool called HCM Online Academy for HR professionals who want to learn more about the HCM industry.


Ultimate Software doesn’t publicly release their pricing information. Please contact them directly for a quote.


Some users have reported that the interface tends to be clunky and not intuitive. They also have said customer support response times tend to be slow.


Ultimate Software Screenshot 1
Ultimate Software Screenshot 2
Ultimate Software Screenshot 3


Ultimate Software is a leading global provider of cloud-based human capital management and employee experience solutions, with more than 48 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management, as well as HR service delivery solutions.

Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 5,100 professionals.

In 2019, Fortune magazine and Great Place to Work ranked Ultimate #1 on their Best Workplaces in Technology list, in the “Large Companies” category, Ultimate’s fourth consecutive year to top the list. In 2018, Fortune ranked Ultimate #3 on its prestigious 100 Best Companies to Work For list, our seventh consecutive year in the top 25; #1 on its 100 Best Workplaces for Women list; and #1 on its 100 Best Workplaces for Millennials list, our second year at the top. Customer Sales and Service World Awards also recognized Ultimate’s Services team as the #1 Customer Service Department of the Year in 2018 for companies with 2,500 employees or larger across diverse industries.

Ultimate has more than 5,600 customers worldwide, including Bloomin’ Brands, Culligan International, Feeding America, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America.

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