IQMS EnterpriseIQ Review

IQMS
Product:
Vendor:
Founded:
Headquarters:
EnterpriseIQ
IQMS
1997
Paso Robles, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
1100+
Cloud, On-Premise
No
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EnterpriseIQ At A Glance

Good: Detailed visibility and tracking, award-winning support, multiple deployment options, all-in-one functionality.
Bad: Recent updates have crashed some customers' systems, reports aren't customized easily.
Bottom Line: Leading ERP software that helps both small manufacturers and global enterprises solve manufacturing challenges and improve supply chain visibility.

Product Overview

IQMS’s flagship enterprise resource planning (ERP) solution, EnterpriseIQ, helps large discrete and batch-process manufacturers monitor and track manufacturing and business data and activities throughout the supply chain.

Its inventory module allows users to facilitate lean manufacturing processes by creating individual inventory master records for different locations. Vendor management inventory support lets organizations control customer inventory. The solution’s robust capabilities also help companies adopt a scalable and modular approach so they don’t have to rely on third-party applications.

In addition, EnterpriseIQ improves visibility across departments through integrated manufacturing operations and resource planning functionality, which includes business intelligence (BI), product planning and scheduling, supply chain management, warehouse and shipping management, and customer relationship management (CRM).

EnterpriseIQ can be deployed in private or public clouds as well as on-premise, courtesy of IQMS’ “Choice is The New Cloud” deployment program. The company offers flexible licensing models that allow customers to purchase an EnterpriseIQ subscription based on their needs. Contact IQMS directly for more details.

Features

Thirty-eight integrated modules comprise EnterpriseIQ, whose comprehensiveness for the manufacturing industry supplies increased efficiency, minimum downtime, enhanced production and performance, and improved supply chain visibility. Its features include:

Business intelligence – EnterpriseIQ comes with business intelligence tools that allow users to evaluate with dashboards the profits of business areas, advanced analytics, reports and more. BI tools leverage the data inside the comprehensive ERP system to bring key performance indicator (KPI) analysis and reporting to users’ fingertips.

Supply chain management – EnterpriseIQ’s supply chain management capabilities give users everything they need to increase manufacturing throughput, streamline order-to-cash processes, reduce inventory and monitor production. Additionally, the versatile architecture of the solution offers real-time supply chain information (without batch interfaces), which helps manufacturing companies make better business decisions.

Customer relationship management – EnterpriseIQ’s CRM features allow companies to maintain favorable supplier and customer relationships. From the first sales contacts and marketing campaigns to technical and customer support queries, the CRM tracks the whereabouts of every vendor, partner and customer interaction in one system. Because the CRM is incorporated with the EnterpriseIQ ERP platform, this prevents duplicate data entry and saves time.

Business activity monitoring – The IQAlert module converts static data into active system notifications and automates routine procedures. Automated tasks and data tracking keep key business developments from being neglected. IQAlert also lets users choose from any standard report or customize their own. Options include routine production requirements, weekly order backlogs, weekly inventory levels and more. Reports can be emailed or printed on a regular basis.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

EnterpriseIQ is intended for businesses of all sizes in a variety of industries. Here’s a list of prominent customers:

  • Dymotek
  • Jabil Packaging Solutions
  • Plastic Components Inc.
  • Donnelly Custom Manufacturing
  • Nissen Chemitec America Inc.
  • Top Die Casting Co.
  • Miniature Precision Components
  • DPS Skis
  • Global Interconnect Inc.
  • Load Trail LLC

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Implementation/Integration

IQMS’ EnterpriseIQ can be deployed as a cloud-based or on-premise ERP solution. It’s compatible with Unix, .NET, Microsoft Windows and Linux operating systems. IQMS assigns a dedicated team of launch professionals responsible for configuring each customer’s system specifically to their requirements and needs. System implementation can be in one fell swoop, or modules can be released for use over time. Each customer should designate its own internal team to work with the IQMS implementation team.

Customer Service & Support

IQMS’ support programs are designed to offer quick response time to issue resolution and include:

  • Email support – IQMS specialists answer queries via email.
  • Live phone support – IQMS support staff offer personalized phone support to quickly resolve issues.
  • Online videos – Tutorial videos walk users through several key aspects of EnterpriseIQ. Videos are also available on the Clients Only section of the IQMS website.
  • Internet support – Support specialists connect to the user’s PC via the internet, see problems in their environment and determine the best solution.
  • 24/7 internet self-serve – The secure Client Only section offers a knowledge base with solutions to issues directly from the help desk of tech support.
  • TechNotes – These detailed technical documents highlight ways to ensure optimal performance from the software.
  • Software Change Request – IQMS takes customer feedback on product upgrades. The web-based Software Change Request makes input easy and quick.

In addition, EnterpriseIQ users get access to many training programs that accommodate different expertise levels and training styles. IQMS also makes available fee-based professional services, self-serve web support and a system maintenance program.

Pricing

EnterpriseIQ’s pricing information is only available upon request. Contact the vendor directly to request a quote.

Shortcomings

Expect an extended onboarding time to get up to speed on fully configuring EnterpriseIQ. Users have said its limited custom reports function is challenging. Others have cited system crashes and disruptions during upgrades. Additionally, timely and effective customer support can be hit or miss.

Screenshots

IQMS Screenshot 1
IQMS Screenshot 2
IQMS Screenshot 3

About

IQMS is a manufacturing software provider that uniquely combines ERP and MES functionality to give manufacturers a comprehensive end-to-end suite for consistently delivering the highest quality products, backed by the real-time performance and scale that companies demand.

Developed specifically for mid-market repetitive, discrete and batch process manufacturers, IQMS EnterpriseIQ brings greater speed, scale, and simplicity to production operations. IQMS achieves this by delivering traditional ERP functionality for accounting, sales orders, material requirements, inventory, and purchasing, plus extended native features for CRM, human resources, production scheduling, shop floor control, warehouse, and quality modules.

With offices across North America, Europe, and Asia, IQMS serves manufacturers around the world.

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