Sisense Business Intelligence Review

Sisense
Product:
Vendor:
Founded:
Headquarters:
Sisense
Sisense
2004
New York, NY
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
2,000+
Cloud, On-Premise
Yes
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Sisense At A Glance

Good: Robust features, flexible developer tools, deployment in cloud, on premise or hybrid of the two.
Bad: Some users prefer additional flexibility and customization.
Bottom Line: Embedded analytics platform that empower companies to provide intelligent analytics functionality to their end users.

Product Overview

Sisense Fusion Analytics Platform is an embedded analytics solution that lets companies provide intelligent analytics functionality to their clients or end users. Developers can embed Sisense into their products with Software Development Kits (SDKs) or APIs, set up a company-branded interface and more. Sisense can be deployed in any cloud environment (e.g., Amazon Web Services, Google Cloud), on premise or a hybrid of both.

Sisense Fusion Analytics Platform is composed of two embedded options developers can choose from:

Sisense Fusion Embed – The Sisense Fusion Embed solution allows companies to offer embedded analytics to their internal or external customers. Its white-labeled application lets users customize the software based on their brand, and they can extend the analytics functionality with Javascript application program interfaces (APIs).

Sisense can be embedded within the company’s existing software, so end users can perform analyses without having to use a separate business intelligence software. Companies can scale Sisense as their customer needs grow since the software can be deployed in the cloud or on premise in a single or multi-tenant architecture.

Compose SDK – Currently in Beta mode, Compose SDK is for developers that need to build a modular, data-driven solution with not just Sisense’s visualizations but with their own charts and other components. Developers can embed their data, charts or customizable filters within their products. Unlike Sisense Fusion Embed that supports Javascript, Compose SDS accommodates Typescript and React languages.

Features

Here are some Sisense features for companies’ clients or end users:

Data prep – Sisense can connect to many cloud and on-premise data sources via its data connector library. The In-Warehouse Data Prep module lets users pull large sets of data from their cloud data warehouse without relying on IT support.

Sisense can identify and correct inaccurate data or discrepancies without any impact to the original data source. It also has multiple transformation functions (e.g., Date, Address) that can automatically convert data into the appropriate field.

Dashboards/visualizations – Sisense has a library of prebuilt dashboards targeted to industry or job roles (e.g., Manufacturing, Finance, Sales). In addition, users can create their own dashboards by running an ad-hoc analysis, moving built-in chart widgets and placing them within a dashboard. They can opt to have charts, graphs or maps within a dashboard. The dashboards are updated in real time, so users won’t need to rebuild them, and users can share those dashboards with internal or external colleagues. Those users can also access dashboards and filter or drill down into the dashboard, as long as appropriate permissions are set.

Once a dashboard is created, the Sisense Pulse Alert feature lets users set up custom alerts for specific key performance indicators (KPIs). If abnormalities are detected in the data, alerts can be sent to a user’s desktop or a mobile device as push notifications.

Sisense AI Throughout – Sisense AI Throughout is a technology that uses artificial intelligence and machine learning to automate data prep tasks and guide users in finding insights in their data.

Its Natural Language Query (NLQ) feature lets users ask a question about their data with the “Simply Ask” button where the user can type in a question, get automatic and personalized suggestions to complete the question, and then get an answer in the form of a visualization. Sisense NLQ can provide suggestions for synonyms for the value or formula in a data model, spelling mistakes or any ambiguity in the measure or value.

Predictive analytics – With the Sisense Forecast feature, users can run forecasting models with a point-and-click interface. They can choose from two forecast model types (e.g., Univariate analysis, Multivariate analysis). Users can compare forecast data with current or historical data, change the forecast period and see an explanation of statistical outputs of each forecast model.

To build predictive models, users can take advantage of the integrated Python and R libraries. Additional Sisense Forecast features include the ability to set upper or lower boundaries within the forecast and the ability to ask questions within the forecast models.

Sisense Infusion Apps – Sisense Infusion Apps is an add-on tool that gives AI-based analytics to end users directly within the application they work in (e.g., Slack, Office 365, Google Workspace). Users can explore and ask questions within live data without having to rely on reports from IT or data analysts.

Target Market

Sisense’s customers include everything from small businesses to large enterprises across many industries. Below is a partial list.

  • Nasdaq
  • Air Canada
  • SkullCandy
  • Credit Clear
  • Zoominfo
  • Verizon
  • GameDay
  • Hive
  • Wix
  • Instacart

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Implementation/Integration

New clients will work with the Sisense Professional Services team who can set up an implementation process and timeline that’s based on their needs and requirements. In addition to implementation and consulting, Sisense Professional Services provides solution optimization, custom automation/integration and Windows to Linux migration services. Sisense also offers a network of implementation partners.

Customer Service & Support

Sisense has a variety of offerings via its support portal:

  • Ticketing system
  • Product releases
  • Documentation (e.g., FAQs, how-to articles, guides)
  • Video tutorials
  • User community forums
  • Developer forums
  • Sisense Academy virtual training courses

In addition, each client is assigned a dedicated Customer Success Manager (CSM) who serves as the main point of contact. Additional complimentary support features include:

  • SLA response to Priority 1 issues within four service hours
  • SLA response to Priority 2 issues within eight service hours
  • SLA response to Priority 3 issues within 12 service hours
  • Remote onboarding sessions
  • Designated BI consultant during onboarding

Sisense has an Enterprise Elite Service tier at an additional cost. It includes all of the complimentary support offerings, plus:

  • SLA response to Priority 1 issues within two service hours
  • SLA response to Priority 2 issues within four service hours
  • SLA response to Priority 3 issues within eight service hours
  • 24/7 proactive environment monitoring
  • Proactive technical support and preventative advice
  • Designated technical support consultant
  • Onsite and remote onboarding sessions
  • Designated BI consultant post-implementation
  • Onsite (twice per year) growth planning and deployment reviews
  • Tailored growth and adoption toolkit
  • Onsite training and workshops

Pricing

Sisense offers an annual licensing model that’s uniquely based on a company’s specific needs. It doesn’t publicly release pricing information, so please contact the vendor directly for a quote.

Shortcomings

Some users have mentioned they would like additional flexibility and customization, particularly with visualizations, and that they have experienced occasional crashes, especially with complex datasets.

Screenshots

Sisense Screenshot 1
Sisense Screenshot 2
Sisense Screenshot 3

About

Sisense accelerates product innovation by providing the latest AI/ML capabilities through an extensible analytics platform. The company was founded in 2004 in Israel and employs a globally distributed workforce with offices in New York City, London, and Tel Aviv. Composed of Sisense Fusion Embed, Sisense Cloud, and Compose SDK, Sisense’s flexible analytics platform has 19 patents to date and enables customers like ZoomInfo, Nasdaq, and Air Canada to infuse actionable insights into their customer experiences.

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Related Solutions

  • User Rating
  • Rated 4.53 stars
    4.53 / 5 (17 )
  • (17)

Rated 4.53 stars
4.53 / 5 (17 )


  • Features
  • Ease of Use
  • Ease of Implementation
  • Support


J
Rating: 4
4 /5 stars

  • Features
    User: 85%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 70%
  • Support
    User: 75%

Great Customization and Flexibility, but Requires Research/Implementation Time

on 2018-06-26 16:24:54

Customization regarding business model, company-specific needs, and features implemented are fantastic. We have custom branding and a very specific branding and re-sell model and Sisense is accommodating and flexible. There are many different ways to tweak your experience, unfortunately, it either requires a dedicated developer (or a couple, some for data modeling and design, some for networking and server management, and some for Javascript, HTML, Python, and CSS coding) or a lot of support time to get it running the way you want. It also requires a bit of digging to find the plug-in, feature, or community help you need, though there are a lot of resources available. The design and front-end are appealing and functionality is very solid once everything else is figured out. Scalability, product improvements, and company growth are all very positive. They have a very broad clientele base, but are able to create great custom solutions.



Mike Jeppson
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Game-Changer for our Company

on 2018-06-21 10:17:09

We are in the implementation phase, but this business intelligence platform has already made our performance and service offering stand head and shoulders above our competition. This has enabled us to remove the headaches and workarounds we have been dealing with for years with our current systems. I just attended the event in NYC last week and I am excited about the new features coming soon.



Suzanne Pointer
Rating: 5
5 /5 stars

  • Features
    User: 75%
  • Ease of Use
    User: 85%
  • Ease of Implementation
    User: 100%
  • Support
    User: 72%

Great Addition to our Analytics tools

on 2018-05-23 14:34:18

We switched from another Tool to Sisense. The first tool took us 10-12 months to implement, was not user friendly and took daily maintenance. I was asked by the business to evaluate Sisense as a potential new tool and had dashboards up and running within a few days with little to no assistance. We just upgraded to 7.1.1 and I am looking forward to implementing the new features.



Rudi Stassen
Rating: 4
4 /5 stars

  • Features
    User: 83%
  • Ease of Use
    User: 67%
  • Ease of Implementation
    User: 77%
  • Support
    User: 82%

Happy with Sisense

on 2018-05-21 10:28:47

It does take some time to get used to if you are not familiar with coding or other BI tools but this does not take long to learn. SISINSE support have a wide variety of training material available online as well as the Community which I have found very helpful when I have got stuck.
Overall it is a powerful tool if you are working with large amount of data that you need to summarise and distribute out to your business in a timely and regular basis once you get used to the basic functionality.



Frank
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Easy to use BI tool

on 2018-05-21 08:50:48

Sisense deals very well with large sets of data from various sources. This is the first BI tool I have used however I still found it relatively straight forward to create useful, attractive dashboards in a short space of time, the tool is intuitive and easy to use. Elasticube manager is also easy to pick up, the pop ups for various functions are extremely useful especially for beginners. Overall Sisense has allowed us to get accurate information to the business leaders quickly and in an attractive package, it has played a large role in the continued success of the business.



Clint Romeril
Rating: 5
5 /5 stars

  • Features
    User: 83%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 70%
  • Support
    User: 62%

on 2018-05-21 08:18:42

Sisense is a real game changer as far as reporting tools go, it provides great insight into all areas of the business and assists with accurate Decision making.

I would recommend Sisense to any business of any size.



Brian Coetzer
Rating: 4
4 /5 stars

  • Features
    User: 70%
  • Ease of Use
    User: 81%
  • Ease of Implementation
    User: 60%
  • Support
    User: 69%

Easy to use BI Tool

on 2018-05-21 08:12:25

Sisense has been a great way for us to get MI to various parts of our business. Many people are not neccessarliy tech savvy or experienced in programs such as Excel and we have had minimal issues in rolling it out as the ease of use is great.

From the perspective of building data cubes it is also relatively simple although a basic undrstanding of SQL would be a big help as the code is very similiar to this.

Overall a really good product, even though it is not perfect but there are updates regularly and easy communication channels for requesting changes



Lisa
Rating: 4
4 /5 stars

  • Features
    User: 75%
  • Ease of Use
    User: 65%
  • Ease of Implementation
    User: 50%
  • Support
    User: 60%

A great tool for a large company

on 2018-05-21 07:49:57

I've been using Sisense daily for about six months now to deliver information to both our front end staff and our senior executives. The interface is not the most attractive but it is clean and simple to navigate, there are a lot of options on how to display the data so you can do pretty much what you want in a dashboard. That we have such control over which user can see what data is really useful as we have hundreds of users, each with a different permission. There is a lot of flexibility in cube creation but it does take a while to learn the ropes; it isn't the most intuitive to a finance professional like myself! Overall this product delivers what we need but isn't the sleekest model.



Steven
Rating: 4
4 /5 stars

  • Features
    User: 80%
  • Ease of Use
    User: 80%
  • Ease of Implementation
    User: 75%
  • Support
    User: 90%

Powerful BI tool

on 2018-05-03 15:22:50

The interface for creating dashboards is modern, and it's pretty easy to get started making dashboards once you have the data loaded into SiSense. There are many additional options to customize the display and filter the data being shown. SiSense also offers an online training course to get you started, in addition to kickoff calls with a SiSense rep.

For more complex data models, it does seem to take more iteration and time than you might expect to get the data modeled in a way that works well with SiSense. The reps are helpful through this process, though.



Erin Fry
Rating: 4
4 /5 stars

  • Features
    User: 82%
  • Ease of Use
    User: 74%
  • Ease of Implementation
    User: 74%
  • Support
    User: 100%

Powerful Elasticube Model

on 2018-04-19 16:25:12

At first our company didn't put in enough resources to see all that Sisense could do, but once we devoted the time it became apparent how powerful of a tool Sisense is. I especially like the Elasticube technology. After proper implementation it is very powerful.



Chris Bridges
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Great product and would recommend

on 2018-03-13 11:47:05

From day 1, Sisense and their support team are there to get you going. They are ready to go immediately and will work as quickly or as slowly as you would like. The comprehensive training materials their support team offers was great and is a continued asset when there is something that I do not understand. The tool itself is powerful and intuitive. You do not need to be an expert data modeler to take full advantage of this tool.



Esther
Rating: 4
4 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Sisense Product Review

on 2017-12-14 18:36:34

Pro
Simplifies business analytics for our teams and allows them to make better decisions
Reveal actionable insights of our data in a much faster way
Allows us to share and present these insights with co-workers, management, and clients
Con
The connecting to Digital Marketing tools can be improved



Brian Tait
Rating: 5
5 /5 stars

  • Features
    User: 90%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Implementation Was Great, And Support Continues To Be Great. We Enjoy Pushing The Limits

on 2017-12-13 12:30:52

Great experience. We use Sisense both internally and resell (OEM) to our clients. Sisense implementation team did a great job helping us to complete our first use cases, which was a great source of hands-on education. We've been running with Sisense for more than a year and have seen useful new features, design updates, and bug fixes. Their support people are efficient, professional, knowledgable, and just nice people. There have been challenges as we push the limits of functionality, but support from both the sisense community and the Sisense support people has allowed us to push through those challenges. Sisense has a incredibly useful and valuable product today, and I look forward to seeing the product roadmap come to reality.



Michael Becker
Rating: 5
5 /5 stars

  • Features
    User: 77%
  • Ease of Use
    User: 86%
  • Ease of Implementation
    User: 100%
  • Support
    User: 98%

Embedded and Easy

on 2017-11-17 08:27:40

Great tool with super easy installation and easy to use. Recommended to everyone who wants to roll out BI quickly.



Sam S.
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Great for mid size

on 2017-10-11 09:57:59

Our company needed an easy to use, agile BI tool and Sisense was it! Got up and running fast. The customer experience is the best, great people and on boarding.



Daniel
Rating: 4
4 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Also happy with SiSense!

on 2017-06-14 05:12:23

Very easy to work with and the UI is great! Need to improve performance but other then that it is awesome.



Keith
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Happy with Sisense

on 2017-05-08 08:28:20

I was very happy with Sisense.
Implementation was rather fast and was very pleased with the support I received.