Infor Birst Review

Infor
Product:
Vendor:
Founded:
Headquarters:
Infor Birst
Infor
2002
New York City
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
67,000+
Cloud, On-Premise
Yes
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Infor Birst At A Glance

Good: Automated Data Refinement feature for extracting data from any source, self-service analytics through dashboards, reporting, visual discovery, and mobile tools, low total cost of ownership.
Bad: Social and collaboration features are not offered.
Bottom Line: BI software that empowers business users wtih easy-to-use tools for faster and accurate decision-making.

Product Overview

Infor Birst’s networked analytics approach connects people and teams throughout a client’s organization via a shared network of data. It empowers business people with easy-to-use tools to make fast and confident decisions on top of centrally governed data,  accelerating the delivery of trusted analytics across the enterprise.

Built on top of a next-generation multi-tenant cloud architecture, and leveraging technology patents around automation and machine learning, Infor Birst uniquely delivers enterprise-grade scalability with speed and end-user self-service. Companies get governed, consistent data, for better accuracy and company-wide agreement.

Infor Birst delivers the speed, self-service, and agility front-line business workers demand, and the scale, security, and control to meet rigorous corporate data standards. Infor Birst delivers all of this and more, with low total cost of ownership via public or private cloud configurations and improve efficiencies that add to the bottom line.

Infor Birst achieves networked analytics through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Infor Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Infor Birst Open Client Interface also offers integration with Tableau, Excel and R.

Features

We’ve listed below Infor Birst’s several features:

BI platform features:

  • Administration via Windows and MacOS app
  • Administration via web interface
  • Live connection to and snapshot of external data
  • In-memory data model
  • OLAP (Pre-processed cube representation)
  • ROLAP (SQL-layer querying)
  • Multi-data source reporting (blending)
  • Data warehouse / dictionary layer
  • ETL capability and scheduler

BI Standard Reporting features:

  • Pixel Perfect reports
  • Customizable dashboards
  • Report formatting templates

Ad-hoc Reporting features

  • Drill-down analysis
  • Formatting capabilities
  • Predictive modeling
  • Integration with R or other statistical packages
  • Report sharing and collaboration

Report Output and Scheduling features

  • Publish to Web
  • Publish to PDF
  • Output Raw Supporting Data
  • Report Delivery Scheduling

Data Discovery and Visualization features

  • Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Location analytics / geographic visualization
  • Predictive analytics
  • Support for machine learning models
  • Integration with R or other statistical packages

Mobile features

  • Responsive design for web access
  • Dedicated iOS Application
  • Dedicated Android application
  • Dashboard / report / visualization interactivity on mobile

Infor Birst also includes Smart Analytics, a set of AI-enabled features that use machine learning to give users new insights into their data.

Target Market

From food and beverage to aerospace and defense, and everything in between, Infor’s customers are from various industries all over the world.

We’ve listed 10 notable customers below:

  • Lutheran HealthCare
  • University of Colorado Health
  • The United Nations
  • Metropolitan Airport Commission (MAC)
  • Sonic
  • Spencer's Gifts
  • Sports Authority
  • Omron
  • Hershey
  • Honda

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Implementation/Integration

Infor offers the following deployment options:

On-premise – With on-premise deployment, Infor runs on internal servers hosted at locations the client controls. Clients’ systems, processes and users are connected through internal infrastructure. Organizations often opt for on-premise deployment when they want to host their data internally, or if specific third parties or customers require it.

Cloud – In cloud deployment, Infor’s suites are hosted by a cloud services provider, and the solution’s maintenance and daily operations are outsourced. Infor works with Amazon Web Services, known for its world-class cloud infrastructure. Companies choosing this implementation get the option to scale capability as needs change, which results in lower total cost of ownership (TCO).

Hybrid – With a hybrid implementation, some of the client’s software applications are hosted on-premise while others are deployed in the cloud. Some organizations prefer hosting applications (e.g., CRM) in the cloud, while deploying core systems, such as ERP, on-premise. Companies choose this strategy when they want to take a calculated approach to moving to the cloud or when they’re duty-bound to host specific forms of data internally.

Customer Service & Support

By dialing their local Infor support number, customers can get in touch with Infor’s trained support specialists, who offer personalized support on a daily basis.

Infor offers Elite Support to its dedicated customers. This option includes a designated Customer Success Manager who serves as the customer’s advocate. Success Managers have a deep understanding of Infor’s products.

Additionally, Infor has a support portal for its customers. It’s an all-in-one hub that gives users access to all support resources, from customer communities and service packs to software patches and more.

Infor’s Knowledge Base is updated daily, and it’s where customers can find the Infor Support Assistant – an innovative application that’s synced with their respective Infor applications to help Infor proactively manage their upgrades and issues.

Pricing

Infor doesn’t publicly release its pricing information, so please contact the vendor directly for a quote.

Shortcomings

Social and collaboration remains an area of relative weakness for Infor Birst. While functionality for diverse output formats, content search, alerting, and printing is mature and complete, other areas are developing, such as  support for user ratings of the value of BI content.

Screenshots

Infor Screenshot 1
Infor Screenshot 2
Infor Screenshot 3

About

Since 2002, Infor has helped more than 67,000 customers in 178 countries globally drive business growth through adaptable, industry-specific solutions. The company’s headquartered in New York City and works with 2,189 partners to provide intuitive, responsive and elegant applications that seamlessly weave into your workflow.

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