Zoiper Review

Zoiper
Product:
Vendor:
Founded:
Headquarters:
Zoiper
Zoiper
2003
Sofia, Bulgaria
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
Yes

Zoiper At A Glance

Good: The solution is easy to install and use. It's compatible with multiple operating systems and syncs calls between computers and mobile devices.
Bad: Users report that sometimes the mobile app freezes or can't connect to the server.
Bottom Line: Zoiper is a flexible, open-standard and service-independent VoIP softphone app with on-premise and cloud deployments.

Product Overview

Zoiper is an open-standard, service-independent VoIP softphone app that serves companies in the service provider, call center, VoIP integrator and mobile operator industries. Users can access a software development kit and over-the-top applications.

Primary features include:

  • Business phone
  • Collaboration
  • Integrations
  • Mobile app
  • Softphones

The solution has an intuitive user interface with drag-and-drop calls and simple setup for video chats. The platform offers end-to-end military-grade encryption for security. Contact centers can use automated rules and an auto-answer function to not miss calls.

Zoiper is available through two plans (Free and Pro) and is compatible with SIP and IAX protocols. The software runs on mobile and desktop platforms, including Windows, Mac, Linux, Solaris, Android and iOS.

Features

Zoiper’s key features include:

Business phone – Companies have access to an unlimited number of calls and phone lines. Users can also manage calls with many features, such as call forwarding, transfer, recording, ignore, voicemail, notifications and click-to-dial from web browsers.

Collaboration – Users can collaborate with instant messaging, video chats and conference calls.

Integrations – Companies can integrate the solution with multiple customer relationship management (CRM) and address book applications.

Mobile app – The mobile app syncs with the desktop platform to let users make calls and chat. The app is available for iOS and Android.

Softphones – Users can make phone calls directly from the application without any hardware. The softphone app supports headsets and is available on Windows, Mac and Linux.

Target Market

Zoiper serves companies of all sizes in many industries around the world.

Some of its customers include:

  • AfricaSokoni
  • Aloglobal Technologies
  • Bamboo HR
  • Catholic University Institute of Buea
  • Cibersys
  • Lean Staffing Solutions
  • SC Zwagerman IT
  • SeniorQuote Insurance Services
  • TalknSave
  • Vodia Networks

Implementation/Integration

Users can download the software from the vendor’s website and install it quickly using a setup wizard. The program is compatible with Windows, Mac and Linux. A mobile app is available for Android and iOS.

Zoiper integrates with CRM and address book software. The vendor also provides free updates with a license.

Customer Service & Support

Zoiper offers detailed guides, tutorials and a user forum.

Customers can contact technical support by submitting a ticket through the vendor’s website.

Pricing

Zoiper has two simple pricing options.

Free – Zoiper is free for non-commercial uses. It includes the following features:

  • Voice calls for one account and two lines
  • Ignore call function
  • Notifications for incoming calls
  • Audio clarity features
  • Multi-language support
  • Compatibility with Session Initiation Protocol (SIP) and Inter-Asterisk eXchange (IAX)
  • Apps for Windows, Mac and Linux

Pro – The vendor charges a one-time fee of 39.95 Euros for Zoiper Pro, which has all the Free features, plus:

  • Voice calls for unlimited accounts and lines
  • Video calling
  • Instant messaging
  • Call management (forwarding, transfer, recording, conferences, voicemail, etc.)
  • Headset support
  • Click-to-dial from web browsers
  • Integrations with Microsoft Outlook, Thunderbird, Mac address book and CSV contact list
  • Integrations with CRM platforms, such as Salesforce, Freshdesk, Nimble, CallPro and Vicidial
  • Auto-provisioning and HTTPS configuration

Shortcomings

Users report that sometimes the mobile app freezes or can’t connect to the server.

Screenshots

Zoiper Screenshot 1
Zoiper Screenshot 2
Zoiper Screenshot 3

About

Founded in 2003, Zoiper provides open-standard and service-independent softphone, software development kits and over-the-top applications. The software is compatible with SIP and IAX protocols and runs on mobile and desktop platforms, including Windows, Mac, Linux, Solaris, Android and iOS.

Zoiper is headquartered in Sofia, Bulgaria, and serves millions of end-users around the world in the service provider, call center, VoIP integrator and mobile operator industries.

Send feedback or corrections to feedback@betterbuys.com.

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