Dialpad Review

Dialpad
Product:
Vendor:
Founded:
Headquarters:
Dialpad
Dialpad
2014
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
55,000
Cloud
Yes

Dialpad At A Glance

Good: Setup is easy, and the user interface is flexible and intuitive.
Bad: Users report that sometimes the app crashes, calls are dropped or audio lags.
Bottom Line: Dialpad is a cloud-based VoIP solution that offers products for sales, support, meetings and mobility to companies of all sizes.

Product Overview

Dialpad is a cloud-based VoIP solution that offers products for sales, support, meetings and mobility to companies of all sizes. Products include:

  • DialpadTalk, a business phone system that can be used from any phone, computer or mobile device
  • UberConference, a web conference platform offering live transcription, high-definition audio and video, and screensharing capabilities
  • DialpadSupport, which gives companies a virtual inbound call center that uses artificial intelligence (AI) to optimize agent performance
  • DialpadSell, a sales platform with real-time, automated coaching, post-call analytics and customer relationship management (CRM) integrations

The unified communications solution is built on the Google Cloud Platform and uses 11 data centers across six continents to deliver global, reliable and secure calling.

The software is available on mobile devices for Android and iOS and includes native integrations, simple deployment and voice intelligence technology.

Features

Dialpad’s key features include:

Administration – Companies can deploy, provision and manage users through a web portal or mobile app. The software also integrates with application programming interfaces (API), webhooks and a Google Chrome extension.

Call center productivity –  Users can record call histories and collect feedback through customer satisfaction surveys. Companies can also get international phone numbers for their global offices and purchase physical phones through the vendor.

Calling and routing – Companies can access a comprehensive suite of calling and routing features, such as:

  • Auto-attendant call routing
  • Call flipping
  • Call forwarding
  • Call operators
  • Call parking
  • Call recording
  • Call transcripts
  • Call transfers
  • Call waiting
  • Caller ID
  • Company directories
  • Dial-by-name directory
  • Do not disturb notifications
  • Executive assistants
  • International calling
  • Simultaneous ring
  • Three-way calling
  • Toll-free number
  • Virtual receptionist

Integrations – The software integrates with many software platforms, including Domo, Azure, HubSpot, G Suite, Microsoft Office 365, Salesforce, OneLogin, Zendesk, LinkedIn, Slack, Zapier and Okta.

Messaging – Companies can enhance team collaboration with advanced business text messaging, video calling, voicemail, conference calling and virtual fax machines.

Security – The solution includes automatic data backup, redundancy and encryption to protect user information and offer service even during a network outage.

Voice intelligence – Companies can use natural language processing and voice recognition to to give sales representatives real-time insights on conversations, customer info and coaching tips. The software can also let managers know when an agent’s conversation is going poorly with live sentiment analysis.

Web conferencing – Companies can create high-quality audio and video web conferences. Users can share screens and documents, and customize on-hold music and group chat.