Ooma Office Review

Ooma
Product:
Vendor:
Founded:
Headquarters:
Ooma Office
Ooma
2004
Sunnyvale, CA
Ownership:
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Free Trial:
Public
Unknown
Cloud
Yes

Ooma Office At A Glance

Good: The solution is simple to set up, has an intuitive interface and offers many features for the price.
Bad: Call forwarding and virtual receptionist may be difficult to use. Some users report intermittent outages.
Bottom Line: Ooma Office is a cloud-based VoIP solution for companies of all sizes with flexible deployment options.

Product Overview

Ooma Office is a cloud-based VoIP solution that serves companies of all sizes, from small businesses to large enterprises. The solution can be used with standard analog phones, mobile devices, fax machines and IP phones.

It has several primary features, such as:

  • Audio and video conferencing
  • Business voice
  • Call administration
  • Call center
  • Call management
  • Customer relationship management (CRM) integration
  • Desk phones
  • Messaging
  • Mobile app

The solution has three per user, per month pricing plans based on the number of features. The software can be deployed quickly in several configurations using a web portal.

The mobile app is available for Android and iOS devices.

Features

Ooma Office’s key features include:

Audio and video conferencing – Companies can help employees connect remotely with audio conferences for an unlimited number of participants. Users can dial-in from anywhere using a toll-free number, control the meeting, create multiple rooms and record the conversation.

Business voice – Companies get unlimited calling to the United States, Canada, Mexico and Puerto Rico. The solution also provides 911 service, a toll-free number, a main company number and one direct dial number per user.

Call administration – Users can see which team members are available, track phone activity, group employees, manage in-progress calls on other devices and join calls from a web browser.

Call center – Companies can deploy a call center with automatic call distribution, interactive voice response, skills-based routing, ring groups, intelligent reconnect and no-answer call forwarding.

Call management – Users can manage calls with 35 standard capabilities, such as virtual receptionist, call recording, call blocking, SMS messaging, a mobile app and multi-device ring. See the Pricing section below for the features included with each pricing plan.

Customer relationship management integration – The solution integrates with CRM platforms to allow sales and support customers using click-to-dial, inbound screen pops, call records and workspace transfer features.

Desk phones – Companies can access a range of VoIP desk phones that include voicemail, call waiting and call forwarding.

Messaging – Team members can enhance collaboration using instant messaging, SMS texts and video chats.

Mobile app – The solution has both iOS and Android mobile apps with the same functionality as a desk phone. Users can access their business phone numbers through their personal devices while still maintaining their personal numbers.

Target Market

Ooma Office supports companies of all sizes in a range of industries.

Its customers include:

  • Bay Oak Law
  • Books from Birth
  • Cape Coral Bookkeeping & Payroll
  • Chapel Hats
  • FreshTap
  • Hi Desert PC Crew
  • Kite Architects
  • Operations Vascular Associates
  • Red O Restaurants
  • Traction on Demand

Implementation/Integration

As a cloud-based solution, Ooma Office has a simple setup process that can take less than 20 minutes. Setup requires a high-speed internet connection, as well as access to the service’s user portal to manage settings and hardware. The vendor has a video tutorial for the process.

The solution works with existing analog phones, a smartphone app or IP phones.

Customer Service & Support

Customer support is available via phone, product tutorials, live chat and online forums.

Pricing

Ooma Office has three per user, per month pricing plans based on number of features. The vendor doesn’t require a contract.

Ooma Office – The Ooma Office plan costs $19.95 per user, per month for the following capabilities:

  • Call logs
  • Call park, transfer, forwarding, flip and blocking
  • Extension-to-extension dialing
  • Intercom
  • Mobile app
  • Multi-device ring
  • On-hold and transfer music
  • Ring groups and multi-extension dialing
  • SMS messaging
  • Virtual extensions and fax
  • Virtual receptionist
  • Voicemail with audio email attachments

Ooma Office Pro – The Ooma Office Pro plan costs $24.95 per user, per month and includes all the Ooma Office features, plus:

  • Call recording
  • Enhanced call blocking
  • Overhead paging
  • Voicemail transcription
  • Higher usage limits for extension monitoring, call park and audio conference participants

Ooma Enterprise – The Ooma Enterprise plan costs $34.95 per user, per month and includes all the Ooma Office Pro features, plus:

  • Softphones
  • Video conferencing
  • Call monitoring
  • Integrations, APIs and custom applications

The vendor offers a live demo and a 30-day free trial.

Shortcomings

The call forwarding and virtual assistant features can be difficult to use.

Users also report intermittent outages.

Screenshots

Ooma Screenshot 1
Ooma Screenshot 2
Ooma Screenshot 3

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About

Headquartered in Sunnyvale, CA, Ooma offers cloud-based business and residential VoIP solutions, home security and connected devices.

The company was founded in 2004 and has almost 1 million users for its business and residential products. In 2020, the vendor was recognized as a Top Business Phone Service by U.S. News & World Report.

Send feedback or corrections to feedback@betterbuys.com.

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