Mitel Review

Mitel
Product:
Vendor:
Founded:
Headquarters:
Mitel
Mitel
1972
Ottawa, Canada
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
70 million
Cloud
Yes

Mitel At A Glance

Good: The solution is easy to setup, and the user interface is intuitive.
Bad: Users report that support packages can be expensive, and the solution lacks advanced voicemail features.
Bottom Line: Mitel is a VoIP solution that offers companies of all sizes cloud communications, collaboration and contact center services.

Product Overview

Mitel is a VoIP solution built on Google Cloud that provides companies with end-to-end cloud communications, collaboration and contact center services.

The software has three main functions:

MiCloud Connect – MiCloud Connect is a business VoIP system that combines communications and collaboration tools.

Mitel Teamwork – Mitel Teamwork enables team productivity and collaboration.

MiCloud Connect CX – MiCloud Connect CX lets customers contact companies through phone, email, chat, SMS and social media.

The vendor serves companies of all sizes in many industries, such as education, field services, government, health care, hospitality, manufacturing, retail, and sports and entertainment.

The solution helps companies migrate to the cloud, improve customers’ experiences and maximize on-site equipment. The mobile app is available on iOS and Android.

Features

Mitel’s key features include:

Audio and visual conferences – Users can create audio and visual conferences for up to eight participants.

Business phone system – Companies can deploy a business phone system with call routing and built-in virtual private networking (VPN). The system is also available as a mobile app for iOS and Android.

Call management – Companies have access to caller ID, paging and voicemail functionality. Users can also park, forward or transfer calls.

Collaboration – Users can send messages, share content and files, create and assign tasks to teammates and communicate through a virtual workspace app.

Contact center – Companies can deploy a contact center that provides omni-channel communications, automatic call distribution, interactive voice response and intelligent routing.