SyncHR Payroll Review

Denver, CO
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SyncHR At A Glance

Good: Non-linear payroll processing, Smart Tax configuration, strong reporting functionality.
Bad: Not targeted to small businesses.
Bottom Line: Part of a core system of HCM platform that delivers unparalleled levels of automation.

Product Overview

Note: SyncHR has been acquired by PrimePay. To learn more about PrimePay, head over to our review.

SyncHR’s payroll functionality is part of the SyncHR platform that’s designed to help mid-sized organizations easily manage their workforce. As SyncHR has a real-time single record for each employee with all HR, benefits and payroll data, HR & Payroll staff do not need to manually enter data into different systems or pass data between systems.

Other benefits of SyncHR’s payroll management software includes:

  • More flexible and non-linear payroll processing
  • Automation of complex calculations as well as past, present and future tax changes, which helps reduce the risk of compliance issues
  • Strong reporting and analtyics features enhance auditability to gain insight and make actionable decisions

SyncHR easily integrates with many applications via the MuleSoft platform, such as expense management, accounting and enterprise resource planning systems (ERP).


Here are several payroll management features that are included:

  • Non-linear payroll processing with ability to process payroll by date ranges instead of just sequential batches
  • Automatic federal, state and local tax configuration based on employee address and/or work location (Smart Tax)
  • Mass payroll data through data uploads, application programming interface (API) or manual entries
  • Mid-period payroll changes
  • Retroactive pay calculations
  • Sub-ledger with self-balancing journal entries (Note: In addition to payroll data, the journal balances data on assets and expenses, which can be exported to any finance system)
  • Access to payroll data to create reports for tracking and auditing purposes

Target Market

SyncHR targets mid-sized companies in most industries, including healthcare, manufacturing, technology, property management, retail, finance and professional services. We’ve listed 10 of its clients below:

  • Cascade Windows
  • Driscoll Management Company
  • Enjoy Tech
  • Harvest Properties
  • rag & bone
  • HP Pelzer Group
  • Red River
  • Sphero
  • Florida Cancer Specialists
  • Eliot Community Human Services

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SyncHR’s implementation process averages about 90 days from first meeting to go live.

Clients work with a team of implementation staff and subject matter experts who help formulate an implementation plan that’s based on the client’s goals and requirements. SyncHR offers both a traditional and a customized method of implementation.

A variety of training methods are offered for both the solution and HR topics as a whole. They are:

  • Role-based training for administrators, managers and employees
  • Self-paced training materials, such as guides or videos
  • Live and on-demand webinars
  • Choice of instructor-led or custom training
  • Membership to HR360, a resource library dedicated to the HR industry

Customer Service & Support

Each client gets a designated Customer Success Manager as the first point of contact for questions. Users can also access the customer portal, contact the customer support staff on SyncHR’s Care Team or submit a support ticket via the solution’s website.

SyncHR also provides periodic success reports about the solution, as well as news, alerts and reminders that are relevant to the client’s business.

In addition, SyncHR offers custom report development, special tax assistance and mass data changes.


SyncHR doesn’t publicly release their pricing information. Please contact them directly for a quote.


SyncHR’s main audience is mid-sized and large businesses (companies with 350 to 5,000 employees), so it’s not intended for small companies.


SyncHR Screenshot 1
SyncHR Screenshot 2
SyncHR Screenshot 3


Founded in 2010, SyncHR’s mission is to help businesses automate their Human Capital Management processes while providing greater visibility and transparency into their workforce. Its four core values are: passion, character counts, think big and think different and collaboration.

The vendor currently serves over 250 companies and processes $2 billion of payroll annually.

SyncHR is headquartered in Denver, but it has additional offices in Oakland, CA and Bulgaria. It’s backed by the following capital management firms: NEA, Boulder Ventures, Epic Ventures and Grayhawk Capital.

In 2022, SyncHR has been acquired by PrimePay, a HCM software provider with solutions aimed at small businesses. The acquisition expands PrimePay’s offerings into the medium and large business markets.

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