SAP SuccessFactors Employee Central Payroll Review

SAP SuccessFactors
Emp. Centr. Payroll
SAP SuccessFactors
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Emp. Centr. Payroll At A Glance

Good: Flexibility for both in-house and outsourced payroll, continuous payroll capabilities, employee self service.
Bad: Challenging to learn and not always intuitive.
Bottom Line: Robust payroll solutions that support globalization requirements and streamline manual processes.

Product Overview

SAP SuccessFactors HXM Suite is a cloud-based Human Experience Management (HXM) platform that empowers small and midsize businesses to successfully improve employee engagement. This review focuses on SAP SuccessFactors Employee Central Payroll. To learn more about SAP SuccessFactors as a whole, head to our review here.

The SAP SuccessFactors Employee Central Payroll solution is part of the Core HR and Payroll category that empowers HR professionals to efficiently process payroll runs. It includes embedded localization that supports more than 45 countries, and it provides automated payroll calculations, employee self-service and tax compliance capabilities.

There are numerous benefits of the software, including:

  • Flexible support for both in-house and outsourced payroll
  • Streamlined processes
  • Self-service functionality for employees
  • Native integration with other SAP SuccessFactors solutions


Here are some key features of SAP SuccessFactors Employee Central Payroll:

Continuous payroll – Designed to help HR professionals process payroll runs remotely, the continuous payroll capability monitors any payroll exceptions and then alerts the administrators, so they can address them before running payroll. It gives the root cause details of the exception, such as the data that caused the exception and the user who entered it. This way, administrators save time from having to search through reports and other paperwork.

Localization – The Payroll software includes immense global functionalities that support companies with locations in multiple countries. It includes embedded localized features to support more than 48 countries, such as tax calculations, currencies, holidays, languages and real-time electronic reports that adhere to the country’s regulatory compliance codes. By leveraging a partner ecosystem, their software can cover localization in 100 countries. SAP SuccessFactors also continually updates any compliance requirements, so companies won’t have to worry about it.

Flexible payroll methods – SAP SuccessFactors Employee Central Payroll supports off-cycle payroll, retroactive payments and payrolls for concurrent employments.

Self-service – Employees can access the solution to check their paystubs, update their personnel records, track their leave balances and more.

Target Market

SAP SuccessFactors Employee Central Payroll targets midsized and large companies in many industries, such as aerospace and defense, banking, healthcare, insurance, mining, retail, and sports entertainment. We’ve listed 10 of its clients below.

  • American Airlines
  • Whirlpool
  • Toronto Transit Commission
  • Coles
  • HSBC
  • Cintas
  • NPC International

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SAP SuccessFactors provides a variety of implementation services that range from prepackaged implementation plans to companies that want a fully customized solution. Its Advisory Services team meets with the client to discuss the client’s unique requirements and figure out the best practice of deployment.

The vendor employs an integration delivery team to help clients integrate SAP SuccessFactors with other SAP products or the client’s existing applications. 

SAP offers instructor-led specialized training and certification programs for a variety of SAP SuccessFactors solutions. It also has a subscription-based service called SAP Learning Hub that gives users the ability to access any training content on any of its products anywhere. 

Customer Service & Support

The SAP Enterprise support package includes a variety of offerings for users. First, there is the customer community for users to communicate and share ideas on issues with the software or on general HR topics. There is also a support portal for browsing through articles and videos and submitting support requests. Users can also reach out to support via live chat. And users can learn more about SAP SuccessFactors via webinars. 

There’s also the SAP Preferred Success option for clients that want to work with a dedicated support manager. It provides mission-critical support and best practice for escalating support issues. For example, a priority 4 support (low priority support) response time would be within eight hours rather than two business days that SAP Enterprise support provides. The customer support manager also provides guidance in scaling or down the solution, as well as help in navigating new product releases.


SAP SuccessFactors Employee Central Payroll starts at $8.15 per user, per month. Note that this is a starting price, so please contact the vendor directly for a custom quote.


Some users have reported that SAP SuccessFactors can be challenging to learn and is not always intuitive.


SAP SuccessFactors Screenshot 1
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The cloud-native SAP SuccessFactors Human Experience Management (HXM) Suite spans core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management solutions. These leading applications go beyond transactional human resources (HR) processes and deliver individualized experiences that keep employees feeling more engaged, productive and connected, and help organizations to future-proof their business. Founded in 2001 and acquired by SAP in 2012, SAP SuccessFactors solutions are used by over 240 million users in 200+ countries.

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