UKG Pro Review

Lowell, MA/Weston, FL
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UKG Pro At A Glance

Good: Ability to handle complex payroll wage calculations, Smart Tax Search feature handles all tax calculations in U.S. and Canada, efficient payroll process.
Bad: Doesn't handle tax calculations for countries outside of U.S. and Canada, customer support response time tends to be slow.
Bottom Line: UKG Pro Payroll helps administrators run payroll more efficiently and stay compliant with tax guidelines.

Product Overview

UKG Pro® is a powerful, global HCM solution. Organization can transform their business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite clients need to drive people-focused results.

UKG Pro offers role-based access and functionality for recruiting and onboarding new hires, calculating, processing and accessing pay, managing time and labor, developing and coaching employees through performance, succession, learning and compensation, understanding their feelings about work through surveys and advanced artificial intelligence and offering personalized on-demand support for HR-related requests. Organizations can also leverage UKG Pro’s suite of embedded predictive and prescriptive analytics tools, as well as powerful business intelligence and reporting, across all of its solutions. Employees can access UKG Pro anytime, anywhere, via their computer and mobile device. The mobile app is available for iOS and Android devices.



UKG Pro includes many payroll features. However, we want to note its Smart Tax Search feature.

Smart Tax Search is beneficial for companies that don’t want to handle the complexities of tracking and updating tax rules for individual employees, but also don’t want to use a third-party service provider. This feature handles all tax calculations for federal, state and local payroll taxes in the U.S., and federal and provincial/territorial taxes in Canada.

Smart Tax Search updates all tax calculations automatically each quarter so companies stay in compliance with the IRS. It also automatically calculates the correct taxes to withhold per employee, based on where the person lives.

Target Market

UKG Pro serves a wide variety of industries, such as finance, hospitality, healthcare, manufacturing, retail, and non-profits. Below, we’ve listed some of their clients:

  • Bloomin’ Brands
  • Culligan International
  • Feeding America
  • HonorHealth
  • Kawasaki
  • Major League Baseball
  • Red Roof Inn
  • Subway
  • Texas Roadhouse
  • Yamaha Corporation of America

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UKG Pro is available as a cloud solution with a per-employee per-month subscription. This is ideal for companies that want to avoid the costs, complexities, or IT resources that come with maintaining servers and hardware. UKG houses the data and handles the maintenance and upgrades.

UKG Pro’s approach to implementation is an on-time, on-budget deployment. With fixed-fee pricing customers pay a flat fee based on the organization’s requirements and the level of UKG Pro functionality selected. UKG Pro’s activation process is designed to deploy the software in the shortest time frame possible. And customers don’t begin paying until after their solution is live.

The customer receives a dedicated account manager, who will be on-site to determine requirements and design, handle implementation, and provide training. This dedicated account manager remains as the customer’s first point of contact throughout their partnership with UKG Pro.

Customer Service & Support

UKG Pro provides a variety of included support services at no extra cost, such as phone, email, live chat, an online customer community, Rapid Response Hotline, and online and instructor-led training. Training is included at no additional cost and in unlimited amounts for all customers.

In 2013, it also launched a distance-learning tool called HCM Online Academy for HR professionals who want to learn more about the HCM industry.


UKG doesn’t publicly release their pricing information. Please contact them directly for a quote.


UKG Pro Payroll doesn’t handle payroll for companies with locations in other countries aside from the U.S. and Canada. Companies looking for that functionality will need to integrate the software with a third-party tax provider, or one of UKG Pro’s preferred global payroll providers.

Also, some users have reported that customer support response times tend to be slow.


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Built from a merger that created one of the largest global cloud companies, UKG® (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone.

At UKG, our purpose is people. Our love for all things HR and workforce management is matched only by our people-centered culture. Together, we’re committed to inspiring workforces and businesses around the world, helping to pave the way forward for our people, customers and industry.

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