Ricoh MP C2004 and MP C2504 Review

Good: Improved touchscreen control panel, versatile paper-handling features.
Bad: PostScript is only optional; not intended for large offices.
Bottom Line: New color MFPs with strong features for the smaller offices.
Intended Users:
MP C2004/MP C2504
Small, Medium
Speed Black:
Speed Color:

Product Overview

The new Ricoh MP C2004 and MP C2504 devices joins the MP C3004 Series in Ricoh’s color MFP lineup targeted to small- and medium-sized businesses. Similar to those devices, the MP C2004 and MP C2504 offers standard printing, copying and scanning as well as optional faxing.

The MP C2004 prints and copies at 20ppm in both black and color. It has a first-page-copying time of 7.6 seconds in color. The MP C2504 has an engine speed of 25ppm in both black and color; its first-page-copying time is 7.5 seconds in color.

Both MFPs start with a 1.33GHz processor, 2GB of memory and 250GB hard drive. Users can optionally add another 250GB hard drive and additional memory that maxes out at 4GB. PCL and PDF printing language is standard, but PostScript is only offered as an option. USB and Ethernet connectivity is standard, and Ricoh offers optional parallel and wireless connectivity. Mobile printing is supported via Ricoh’s Smart Device Connector app.

Ricoh has improved its control panel by providing a 10.1″ touchscreen with touch-and-swipe functionality referred to as the Smart Operation Panel. Users can customize their own commonly-accessed workflows, such as one-touch printing or copying, applications or accessing the web. Users can download widgets and apps from Ricoh’s Application Site.

More details on these devices are in our Features section below.

The MP C2004 and MP C2504 offers strong features for offices that have color and multifunctional needs but doesn’t require the advanced features of the faster Ricoh devices.


Paper supplies: Both devices come with a standard paper capacity of 1,200 sheets fed from two 550-sheet trays and a 100-sheet bypass. Users can optionally add a second two-tray bank for 1,100 more sheets or add a one-tray 550-sheet bank. The maximum capacity is 2,300 sheets. Except for one of the 550-sheet trays (which accepts up to 8.5″ x 11″), each tray accepts up to 12″ x 18″ paper.

There is a standard 100-sheet automatic reversing document feeder.

Output and finishing features: The C2004 and C2504 starts with a standard 500-sheet output tray. There’s an optional 125-sheet one-bin tray and a 250-sheet internal shift-sort tray.

There are multiple finishing options. First, there is a 250-sheeet internal finisher that includes stapleless finishing of up to 5 sheets. Second, there is a 500-sheet dual-position internal stapler that staples up to 50 sheets. Users can add an optional 2/3-hole punch kit to the finisher. Finally, there is an optional external 1,000-sheet stapler finisher with 50-sheet dual-position stapling. A 2/3-hole punch is optional for this finisher as well.

Multifunctional features: Scan-to functions include email (with LDAP support), folder (SMB and FTP), and URL. Scan-to-media is supported with an optional USB/SD card slot option, which gives users the capability to scan to a USB flash drive and other similar devices.

There is a standard server for document management functionality that stores up to 3,000 documents, 2,000 pages per document and a maximum of 200 folders.

The optional fax kit runs at 33.6kbps with 4MB of memory. Users can purchase additional memory of up to 64MB. LAN fax and Internet fax is supported.

Security features: Ricoh continues to expand its security options, including the ability to make copying secure and confidential, user authentication, and the ability to set limits of printing by user. Also offered is watermarks, encrypted protection and hard drive data overwrite.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?


PostScript is only available as an option – most devices in this level of the market usually include it as standard. Also, it’s not intended for offices that have higher printing/copying volume needs, such as large businesses.


Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions.

The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

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