Lexmark MS820e Series Review

Good: Flexible configurations, low printing costs, strong security features.
Bad: Doesn't accept 11" x 17" paper, too robust for smaller workgroups.
Bottom Line: Black-and-white printers that provide strong speed and features to help larger offices improve productivity.
Intended Users:
MS820e Series
Large, Enterprise
Speed Black:
Speed Color:
55 ppm-70 ppm
Not applicable
1 GHz
512 MB-1 GB

Product Overview

Lexmark has refreshed its monochrome (black-and-white) printer and MFP lineup intended for small-to-large-sized workgroups. The new devices include upgrades, such a faster speed, mobile functionality, enhanced environmental features, and extensive security.

This review focuses on the MS820e Series, the single-function versions of the MX820 Series. They have a printing speed that range from 55 ppm to 70 ppm, and are intended for large and enterprise workgroups.

This series has seven configurations:

  • The MS821n ($799), which prints at up to 55 ppm, and includes a 1 GHz processor, 512 MB of memory and a 2.4″ color LCD display panel
  • The MS821dn ($949), which adds standard duplexing
  • The MS822de ($1,149), which has the 4.3″ e-Task color touch screen with a tablet-like interface
  • The MS823n ($1,049), which prints at up to 65 ppm, and includes a 1 GHz processor, 1 GB of memory and a 2.4″ color LCD display panel
  • The MS823dn ($1,249), which adds standard duplexing
  • The MS825dn ($1,749), which prints at up to 70 ppm, and includes a 1 GHz processor, 1 GB of memory and a 2.4″ color LCD display panel
  • The MS826de ($1,949), which has the 4.3″ e-Task color touch screen with a tablet-like interface

First-page-out-time ranges from 4 to 4.5 seconds, depending on the configuration selected.

PCL and PostScript printing language are supported. Other standard printing languages include direct PDF, direct image, personal printer data stream (PPDS) and Microsoft XPS.

USB and Ethernet connectivity are standard, while Wi-Fi is optional. Mobile printing is supported via the Lexmark Mobile Print, Apple AirPrint, Mopria, Windows Mobile and Google Cloud Print apps.

A hard disk drive is optional.

More details on this series is in our Features section below.

The MS820 Series is a scalable set of printers that provide strong features along with low printing costs to help larger offices improve efficiency.


Paper handling starts with a 550-sheet tray and a 100-sheet multipurpose feeder. Lexmark offers optional paper trays for up to a maximum capacity of 4,400 sheets. They include a 250-sheet locakable tray, a 550-sheet lockable tray, a 250-sheet tray and a 2,100-sheet tray. The trays can accept paper from envelope-size up to legal-sized (8.5″ x 14″).

Standard output is a 550-sheet bin. The maximum monthly duty cycle ranges from 250,000 pages to 350,000 pages.

Lexmark offer several output options, such as a four-bin mailbox, a 500-sheet output expander, a 1,500-sheet high-capacity output expander, a 500-sheet finisher with up to 50-sheet dual-position stapling, and an additional 500-sheet stapling finisher that includes a hole punch kit.

As with its older printers and MFPs, the printer uses Lexmark’s Unison Toner. The Unison Toner’s print system has a separate toner, imaging unit and fuser, using a multi-piece architecture design that leads to reduced toner waste and long-life system reliability.

It also prints at up to 1,200 dpi for crisper print quality. And it alerts users when supplies are needed (e.g., low toner warning and number of pages left to print).

Just like it’s done for many years, Lexmark offers its Return Program, which is a loyalty program that provides customers with a free high-yield toner cartridge for every 10 toner cartridges sent back to Lexmark for recycling. It also provides a free imaging kit when needed. Consumable prices under the Return Program tend to be significantly cheaper.

Users have a choice of a 7,500-page aftermarket toner, the 15,000-page high-capacity toner, the 35,000-page extra-high-capacity toner, or the 55,000-page ultra-high-capacity toner. We’ve calculated the cost per page based on the ultra-high-capacity toner, which is less than a penny. That’s an excellent cost per page.

However, only the 7,500-page and 15,000-page toners are available for the MS821n, MS821dn and MS822de configurations. Therefore, we’ve calculated the cost per page as 1.7 cents, based on the 15,000-page toner yield and price.

Users can also take advantage of other features to help keep printing costs down, such as sleep mode and duplexing. Note that the devices ship with a 11,000-page starter toner cartridge.

All devices include strong security features that’s present on Lexmark’s other printers and MFPs. Some of those features include user authentication, network security, document security, and secure remote management.

Finally, there’s a one-year limited warranty.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?


This series doesn’t accept ledger-sized (11″ x 17″ or A3) paper. Also, they may be too robust for smaller workgroups.


Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

Send feedback or corrections to feedback@betterbuys.com.

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