Lexmark CX820 Series Review

Good: Flexible configuration, excellent operating costs, 7" e-Task color touchscreen.
Bad: Doesn't accept 11" x 17" paper, not intended for small businesses.
Bottom Line: Large workgroup MFPs that provide efficient printing while retaining Lexmark's innovative features.
Vendor:
Product:
Price:
Intended Users:
Lexmark
CX820 Series
$3,499+
Large offices
Speed Black:
Speed Color:
Processor:
Memory:
52 ppm
52 ppm
1.3 GHz
2,048 MB
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Product Overview

The Lexmark CX820 Series joins the CX725 Series as part of a new generation of multifunction printers (MFPs) in Lexmark’s lineup.

These new devices print and copy at 52 ppm in both black and color, and they’re intended for large workgroups and offices. They feature Lexmark’s latest generation of its eTask interface: a 7″ color touchscreen that works like a tablet with a 10-key number pad. The devices accept up to A4 paper size (8.5″ x 14″).

Lexmark continuously upgrades its products with newer features to make office printing more efficient while retaining its innovative cost-per-page program. They’re affordable options for high-volume printing offices that need color and multifunctionality.

There are two configurations in the CX820 series. They are:

  • The Lexmark CX820de ($3,499), which is the base model
  • The Lexmark CX820dtfe (price unknown) that includes two additional 550-sheet trays standard, a caster base and an inline stapling finisher

Both devices include a 1.3 GHz processor and 2,048 MB of memory that’s expandable to 4,096 MB. Lexmark offers an optional hard disk drive. First-page-out time in color is 7 seconds. Printing, copying, scanning and faxing are all standard functions.

Lexmark has a new solution that supports these devices: the Kofax Onboarding Agility framework. It’s designed to help customer-intensive industries (such as banking and health care) streamline their new customer onboarding processes. Its features include an analytics dashboard, reference templates, sample process workflows, customizable user interfaces and interactive customer communications.

More details on these devices are in our Features section below.

Features

PCL and PostScript printing language are supported. Other standard printing languages include direct PDF, direct image, personal printer data stream (PPDS) and Microsoft XPS. USB and Ethernet connectivity are standard, while Wi-Fi is optional.

Paper handling starts with a 550-sheet tray and a 100-sheet multipurpose feeder. The CX820dtfe includes two additional 550-sheet trays with its standard configuration. Optional paper trays include an additional 550-sheet tray and a 2,000-sheet high-capacity tray for a maximum number of 4,500 sheets.

The devices support up to A4 (8.5″ x 14″) paper size as well as envelopes. The output capacity is 300 sheets. There’s also a 50-sheet automatic document feeder. Duplexing is supported. The CX820dtfe includes a standard inline stapling finisher (optional on the base model).

The monthly duty cycle is 200,000 pages. However, Lexmark recommends a range of 2,500 to 20,500 pages per month.

In addition to color printing, color copying, color scanning and color faxing are supported. Users can scan to email, to FTP, to USB flash drive, to network and to Lexmark Document Solutions Suite. File formats that support scanning are TIFF, JPEG, PDF, secure PDF and XPS. The devices also include advanced scanning features, such as automatic deskew, mixed-size scanning and page-level jam recovery.

The faxing function uses the 33.6 kbps modem.

As with its older printers and MFPs, Lexmark provides an excellent cost per page with the CX820 Series. It uses Lexmark’s Unison Toner. The Unison Toner’s print system has a separate toner, imaging unit and fuser, using a multi-piece architecture design that leads to reduced toner waste and long-life system reliability. It also prints at up to 1,200 dpi for crisper print quality. And it alerts users when supplies are needed (e.g., low toner warning and number of pages left to print).

Just like it’s done for many years, Lexmark offers its Rewards Program, which is a loyalty program that provides customers with a free high-yield toner cartridge for every 10 toner cartridges sent back to Lexmark for recycling. It also provides a free imaging kit when needed. Consumable prices under the Rewards Program tend to be significantly cheaper.

For our calculations, we’ve used the prices based on the high-capacity yields of each cartridge (33,000 pages for extra-high-capacity black and 17,000 pages for each color) and the Rewards Program. We calculated the cost per page as 1.1 cents in black and 8.7 cents in color. The higher-capacity yields reduce the need to order new cartridges frequently, therefore contributing to the lower cost-per-page.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?

Shortcomings

These printers don’t accept ledger-sized (11″ x 17″ or A3) paper.

Also, some businesses may not require high-volume printing.

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About

Lexmark is uniquely focused on connecting unstructured printed and digital information across enterprises with the processes, applications and people that need it most.

For more information, please visit www.lexmark.com.

Send feedback or corrections to feedback@betterbuys.com.

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