7 Signs It’s Time to Replace Your LMS

The millennial generation’s desire for continued growth is transforming the way companies think about employee learning.

According to a recent Gallup report, 87% of millennials deem personal and professional development a critical aspect of job satisfaction. And one of the top reasons workers of this generation are known for job hopping is because they’re seeking opportunities to learn and grow. If they’re current employer isn’t offering, they’re going to find it somewhere else.

Business leaders who know the value of employee retention are responding with increased adoption of learning management systems (LMS). LMS makes it easier to automate, personalize, and increase employee learning.

But with great opportunity comes an influx of competition—both from providers just trying to skate by and profit on the bare minimum and those that are on the cutting-edge of LMS innovation. How can you tell if you’re using the former and need to switch to something better?

Signs You Need a Switch

You don’t have to be a tech expert or even a member of the learning and development team to figure out that your LMS needs to be replaced. Any business leader can notice the signs—whether it’s software users constantly creating workarounds or employees still citing underdevelopment when learning tools seem to be in place. Here are seven signs it’s time to replace your LMS:

1.) It’s Too Expensive

Older LMS systems may still have you locked in a pricing structure that isn’t right for the number of users you have or the number of courses being taken. With the advent of cloud-based products, it’s now easier than ever to find a price point that more closely matches the needs of your business. Ask your learning and development team to pull reports on system usage. Then see how your current system stacks up. Have you outgrown the pricing model? Or maybe you have a LMS that’s too robust for your current team.

2.) Lack of Support

Some trainings are time-sensitive, and even if they’re not, employees will get frustrated and abandon a system that’s full of bugs. That’s why It’s critical that your LMS provider offers immediate, live support from personnel who know your company and industry. Additionally, your LMS should be able to provide you with forums and knowledge bases to use anytime. If these don’t exist, or you’ve have spotty customer service, you may want to make a change.

3.) Limited Reporting

You don’t really know the effectiveness of your LMS if you’re unable to compile data on course completion, course engagement, and individual employee assessment and adoption. Your LMS should have robust reporting customizable to your needs. If it doesn’t, you could be missing critical opportunities for improving trainings or offering new trainings your employees crave.

4.) Unable to Provide Feedback

The most important people who touch your LMS are your learners. The ability to get their feedback on courses is crucial to ensuring you’re providing the right training opportunities. Systems that lack user feedback capabilities, or have poor capabilities as evidenced by limited feedback, should be replaced.

5.) No Mobile Access

With so much of today’s workforce being remote, or working flexible schedules, it’s important that your employees have the opportunity to access their learning and development courses from whatever location they choose. If your LMS is not mobile or has a mobile interface that’s lacking, you’ll get better learner usage from a new system.

6.) Poor UX

Interface and design may seem secondary as it relates to the importance of a good LMS, but consider this – good UX doesn’t just mean a system is attractive, it means intuitive navigation, which translates into more trainings completed. When learners are able to quickly adopt a tool, they’re more likely to engage with it consistently and get more out of their training.

7.) Inability to Scale

As your company grows, so should your LMS. If you are working with a legacy system, your users may be experiencing lockouts or errors messages because the program is at full capacity or loads too slowly. When employees feel like their time is being wasted, they’re likely to abandon the training entirely. Look for an LMS product that can scale along with your company.

Feature Match

You may also want to consider the features of your LMS. Some systems have too few features, while others have entirely too many. The best way to determine this is both through reporting and getting live feedback from learners. Are there features almost everyone is ignoring? Or maybe they feel like something is lacking? With so much on the market, you may consider finding a LMS that specializes in your industry, providing you with exactly what you need.


Your employees crave opportunities to learn and grow. Providing them not only increases retention, but improves the knowledge base of your workforce. Having the right LMS can make employee development simple and personal. And with systems now on the cloud, it’s never been easier to implement a LMS and lower costs. If any of the above factors are plaguing your LMS and L&D team, it may be time to make a switch.

Author Bio: Jessica Barrett Halcom is a writer for TechnologyAdvice.com, with specializations in elearning and human resources. She holds a bachelor’s degree from the University of Wisconsin, Green Bay and currently lives in Nashville, TN.

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