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MATRIX At A Glance

Good: Highly intuitive design and easy-to-use course authoring tools.
Bad: Out-of-the-box courses from the course catalog are only available at an additional cost.
Bottom Line: Well-designed LMS that's accessible to any organization that wants to create its own training content..

Product Overview

CYPHER LEARNING offers two LMS products: NEO for schools and universities, and MATRIX for businesses. This review focuses on MATRIX; users interested in learning more about NEO can check out our review here.

MATRIX is a well-designed learning management system (LMS) for creating and accessing eLearning material. The software is hosted in the cloud, with a responsive user interface and mobile apps for iOS and Android. The vendor maintains all data storage at no extra cost.

The system is highly intuitive and can be customized through a dedicated portal to fit an organization’s branding with colors, logos, pictures and fonts.

Administrators can create a curriculum, courses and materials within the solution in no time. The platform includes content authoring tools that allow users to design engaging content and upload any type of file, such as videos, images, Google docs, audio and more. The content can be saved and reused to train future employees as well.


The following is a list of the five strongest features of MATRIX:

1. Accessibility and mobile features

The solution is available on any type of device and can be customized to fit an organization’s branding. It’s available in 40+ languages and integrates with the most important industry tools, such as Zapier, Salesforce, GoToMeeting, PayPal, Stripe,, Office 365, OneDrive, Google Apps, Google Drive and more. Administrators are easily able to create rules within the solution to deliver the most relevant training content to employees, and they can design custom learning paths so learners are led to each module.

2. Course authoring features

Courses can either be entirely online or blended to include an in-person instructor. Features are available to support both lesson types: tools for reserving rooms and creating materials to hand out in-person, or tools for designing interactive media. A course catalog is offered through the solution to purchase content as well.

3. Learner assessment features

Instructors are able to track a number of metrics about each individual learner, such as time spent on a page, overall module progress, missing coursework and more. Instructors can design quizzes to test learners throughout the course, compare all learners on a group table, thoroughly detail training competencies through skill rubrics and track attendance.

4. Social features

Gamification features, such as leaderboards, badges and points, allow learners to compete head-to-head. These features use social learning techniques as a form of motivation throughout the system. Other social features include collaboration tools for learners to share ideas through chats, discussions, wikis, blogs and more. Badges and certifications are awarded as lessons are completed.

5. Reporting features

Charts and dashboards can be customized to easily display a range of data. These dashboards can be used by individual learners to track their own progress, or by an administrator to track a range of metrics based on the program’s success. A centralized calendar allows administrators and instructors to stay on top of all ongoing events and lessons. Portfolios allow learners to compile their greatest achievements in one place.

  • Asynchronous Learning?
  • Employee Training?
  • Gamification?
  • Content Library?
  • Mobile Learning?
  • SCORM Compliance?
  • Synchronous Learning?
  • Testing & Assessments?

Target Market

MATRIX is a match for organizations of any size, and it offers a separate LMS solution for schools.

The following is a list of 10 sample customers:

  • ROCK Insurance Group
  • Coaching4Today'sLeaders
  • NeuroLeadership Institute
  • Awesim Academy
  • Early Learning Innovations
  • Game Institute
  • Fundacion Capital
  • Pivotal Education
  • BARBRI - Law School Programs

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As a cloud-based solution, getting started with MATRIX is a fast and simple process for new clients. Most new customers are able to configure their portal within just a few hours.

Here are the typical implementation steps:

  • Signing up for an account on the site
  • Customizing the site with organization’s logo and other branded materials
  • Creating accounts for administrators and instructors
  • Configuring the class catalog
  • Configuring e-commerce catalog and single-sign-on (both are optional)
  • Creating an outline and curriculum for each class
  • Creating materials and assignments for each class
  • Creating an optional learning path
  • Testing the platform
  • Adding student accounts

Customer Service & Support

MATRIX offers support during U.S. business hours through its support forum, where users can communicate with MATRIX’s support staff on questions or issues, and the answers are shared with other users. Staff tends to respond to queries within 15 to 30 minutes.

There’s a built-in Help Center where users can access guides and videos on MATRIX, as well as product news and a roadmap. They can also offer suggestions on product improvements.

MATRIX provides consulting services in areas such as account setup and customization, design, application program interface (API) integration, content creation and migration.


MATRIX is available to organizations of any size, and its pricing structure has eight tiers based on the number of users:

  • Starter (20 active learners): $149 a month 
  • Bronze (50 active learners): $229 a month 
  • Silver (100 active learners): $359 a month 
  • Gold (250 active learners): $629 a month 
  • Platinum (500 active learners): $899 a month 
  • Ruby (1,000 active learners): $1,399 a month 
  • Sapphire (2,000 active learners): $1,799 a month 
  • Quartz (3,500 active learners): $2,699 a month 


One downside is that users can only obtain premade content from the course catalog at an additional cost. This should be kept in mind if administrators don’t intend on creating each course themselves. (Pricing structures vary for LMS solutions in general – here’s a rundown of some of their costs.)




CYPHER LEARNING was founded in 2007 by Graham Glass, an entrepreneur with a background in teaching computer science. The company debuted with its flagship LMS platform NEO (then known as EDU 2.0 for School) that’s targeted to the education sector. MATRIX, its LMS intended for small businesses, was released in 2010.

CYPHER has received numerous accolades for both NEO and MATRIX, including E-Learning 24/7’s Top 50 LMS for 2016 (for both platforms), GESS Education Awards Finalist 2016 (for NEO) and Finances Online’s 2016 Experts’ Choice Award (for MATRIX).

CYPHER’s platforms have been used by over 20,000 organizations and over 1 million users. The platforms support at least 40 languages.

In addition to its San Francisco headquarters, CYPHER has offices in Mexico, Romania, South Africa and the Philippines.

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