Jobber Review

Jobber
Product:
Vendor:
Founded:
Headquarters:
Jobber
Jobber
2011
Edmonton, Canada
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
70,000
Cloud
Yes

Jobber At A Glance

Good: User-friendly interface for both companies and customers. Pricing is reasonable for the level of functionality.
Bad: The software lacks advanced features like video chat. Saving and downloading photos can be difficult.
Bottom Line: Jobber is a cloud-based FSM solution targeting small home services business with standard functions for a reasonable price.

Product Overview

Jobber is a cloud-based field service management (FSM) solution that helps small home services businesses coordinate customer contact, scheduling, dispatch, routes, invoicing and payments. The solution provides clients with tools to automate and streamline repetitive tasks.

The software has many important features, such as:

  • Client hub
  • Client manager
  • Client notifications
  • GPS tracking
  • Invoicing
  • Job forms
  • Mobile app
  • Online booking
  • Quoting
  • Reporting
  • Scheduling and dispatching
  • Time and expense tracking

The software supports businesses in home services industries, including appliance repair, residential and commercial cleaning, electrical contracting, HVAC, landscaping, lawn care, painting, pest control, plumbing, pool service, pressure washing and snow removal.

The solution is priced through a software-as-a-service (SaaS) model, with plans starting at $29/month (billed annually). The mobile app is compatible with iOS and Android, and it provides 1-on-1 training and simple setup.

Features

Jobber’s key features include:

Client hub – The client hub gives companies a branded website that allows customers to book new or additional jobs, approve requests, check appointments, pay invoices and print receipts.

Client manager – The client manager is a customer relationship management (CRM) tool that records customer details, including quotes, jobs, visits, invoices and billing info. Users can attach photos and notes to a customer’s profile.

Client notifications – Users can customize and automate client notifications for appointment reminders, texts to let customers know that an employee is coming and follow-up emails.

GPS tracking – GPS tracking helps companies optimize routes for an employee’s jobs, assign incoming jobs to the closest employee and monitor an employee’s location.

Invoicing – Users can create invoices from templates or completed jobs, send them to customers and track payments. The software can also automatically charge a credit card listed on a customer’s profile.

Job forms – Companies can use templates to create and customize service authorization forms and checklists for jobs and site inspections.

Mobile app – The mobile app lets users receive push notifications, schedule jobs, view job details and team progress, GPS track employees and create invoices. The app is available on iOS and Android.

Online booking – Online booking lets customers book new jobs through your website or Facebook page. The request includes customer details and triggers a push notification.

Quoting – Users can create, send and track customer quotes. Users can schedule on-site assessments, require signatures, accept deposits and attach quotes to customer profiles.

Reporting – Companies can create reports on work requests, completed jobs, quotes, financials and customer profiles.

Scheduling and dispatching – Scheduling and dispatching allows companies to create a job, choose a client and assign it to an employee. Users can coordinate dispatch with multiple calendar views, drag-and-drop functionality, push notifications and progress monitoring.

Time and expense tracking – Time and expense tracking lets users submit working hours by clocking in or inputting hours into a timesheet. Users can also record expenses, scan receipts and attach photos. Timesheets and expense reports are automatically synced with payroll and accounting.

Target Market

Jobber serves small home services businesses in over 50 industries and 43 countries.

Here are some examples of its customers:

  • All Pro Tree Care
  • Brooks Landscaping
  • Brothers Pool Services and Repair
  • Cleaner Q
  • CleanFreaks
  • Enviro Masters Lawn Care
  • Integrated Electrical
  • New Era Pest Control
  • Painters Enterprise
  • Trust Home Comfort

Implementation/Integration

Jobber is a cloud-based platform that can be accessed through a web browser or mobile app. The vendor provides users with supporting documents for simple setup.

The solution integrates with Quickbooks Online, Mailchimp, Zapier, Fleetsharp and Stripe.

Customer Service & Support

Jobber offers unlimited, free support through web chat, phone and email.

The vendor also maintains an online support center, which includes setup guides and business tips through Jobber Academy.

Pricing

Jobber offers customers three pricing plans with various tiers of functionality.

Core – One user can access the following features for $29/month (billed annually):

  • 1-on-1 product support
  • Client manager
  • Quoting and invoicing
  • Scheduling and notes/attachments
  • Mobile app
  • Online payments
  • Reporting
  • Client hub

Connect – Up to seven users can access the following features for $99/month (billed annually):

  • All Core features
  • Client notification
  • Invoice follow-ups
  • Routing
  • Live GPS tracking
  • Time and expense tracking
  • Job forms
  • Quickbooks Online sync
  • Online booking

Grow – Up to 30 users can access the following features for $199/month (billed annually):

  • All Connect features
  • Email and postcard marketing
  • Facebook and Instagram ads
  • Task automation
  • Quote follow-ups

Jobber also offers a 14-day free trial for each pricing plan.

Shortcomings

The solution is geared toward small business, so it lacks some advanced features, such as video chats.

Users also report difficulty with saving and downloading photos.

Screenshots

Jobber Screenshot 1
Jobber Screenshot 2
Jobber Screenshot 3

Jobber Review Q&A

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About

Jobber is headquartered in Edmonton, Canada. Since its founding in 2011, the company has generated over 10 billion invoices. It currently has over 70,000 active customers in over 50 industries and 43 countries.

Send feedback or corrections to feedback@betterbuys.com.

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