FieldAware Review

FieldAware
Product:
Vendor:
Founded:
Headquarters:
FieldAware
FieldAware
2009
Plano, TX
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud
Yes

FieldAware At A Glance

Good: The scheduling, dispatch and reporting features are easy to use. The software can be set up quickly.
Bad: The software has limited customization, flexibility and invoicing capabilities.
Bottom Line: FieldAware is a cloud-based, mobile-first FSM solution with extensive scheduling and reporting functionality.

Product Overview

FieldAware is a cloud-based, mobile-first field service management (FSM) solution that helps businesses simplify their processes, improve field worker productivity, improve customer service and revenue, and expand into new markets.

The solution has several primary features, such as:

  • Asset management
  • Barcode scanner
  • Customer portal
  • Forms
  • Insights dashboard
  • Mobile app
  • Scheduling and dispatch
  • Work order management

The vendor offers implementation, onboarding and support services for all customers.

Features

FieldAware’s key features include:

Asset management – The asset management feature helps companies keep a detailed record of assets, schedule maintenance and associated jobs, recognize upsell opportunities in the field, and document issues and repairs.

Barcode scanner – Field workers can scan barcodes to pull up item or asset details including make, model and serial number. Users can also add notes, photos and attachments to assets and tasks.

Customer portal – Companies can easily create a branded customer portal by uploading a logo or banner, setting request questions and specifying footer links. Customers can submit work order requests and check the status of their jobs at anytime.

Forms – Companies can manage incident reports, safety checklists and customer surveys from the mobile app. Form data automatically syncs with jobs and integrates with customer relationship management and enterprise resource planning systems.

Insights dashboard – The insights dashboard has 12 standard reports and an intuitive report builder to help companies monitor key performance indicators and visualize data.

Mobile app – The mobile app lets field workers access work orders, customer work history and job documentation. The app also lets users track assets, plan efficient routes, add job details and photos to work orders, and get customer signatures.

Scheduling and dispatch – The scheduling and dispatch function uses built-in logic to effectively plan service calls, taking into account service regions, worker skills and location, and route efficiency.

Work order management – Companies can create work orders with customer location and contact info, associated tasks and parts, required equipment, service history, photos and manuals. Field workers can access work orders through the mobile app and instantly create an invoice when the job is completed.