QAD Enterprise Applications Review

QAD
Product:
Vendor:
Founded:
Headquarters:
Enterprise Apps
QAD
1979
Santa Barbara, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
2,000
Cloud, On-Premise
No
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Enterprise Apps At A Glance

Good: Comprehensive tools are flexible for various manufacturing processes and industry-specific requirements. Implementation is streamlined for efficiency.
Bad: User interface is difficult to navigate, and customer support can be hard to reach.
Bottom Line: QAD Enterprise Applications is a robust ERP solution customized for global manufacturing firms in multiple industries.

Product Overview

QAD Enterprise Applications is an enterprise resource planning (ERP) solution built for manufacturing firms. It combines deep industry and supply chain knowledge with a secure and dependable platform. Designed for global companies, it supports many languages, currencies, business practices and legal requirements. Its modules include:

  • Manufacturing
  • Financials
  • Demand and supply chain
  • Customer management
  • Analytics

In addition, the solution has industry-specific capabilities. QAD offers the only cloud ERP solution that’s FDA “qualified” and auditable for life-sciences customers. A suite of process maps helps automotive customers meet critical industry standards, such as the Materials Management Operational Guideline/Logistics Evaluation.

The software can be deployed on-premise, through the cloud or with a blended implementation. It can also be integrated with other QAD solutions, and users can access all products with a single sign-on.

Lastly, QAD Enterprise Applications is mobile-friendly with an analytics app designed for the iPad.

Features

Key features for each module include:

Manufacturing

  • Capture real-time manufacturing and shop floor data
  • Track components through the entire production process, from supplier lot to end customer
  • Manage just-in-time inventory and lean manufacturing with Kanban, takt time calculations and visual control methods
  • Schedule supplier shipping and customer sequences
  • Plan for equipment maintenance, including calibrations, capital asset project costs, and procurement of maintenance, repair, and operations inventory

Financials

  • Compare current, actual and forecasted budgets with “what if” analysis
  • Streamline the payables process from purchase order to final payments
  • Monitor supplier accounts, support credits and customer balances
  • Automate payments with electronic banking

Demand and supply chain

  • Calculate order and delivery schedules based on forecast requirements, inventory policies and logistics constraints
  • Track freight costs and financial transactions by accrual and recovery of freight charges for missing invoices
  • Assess supplier performance against defined metrics
  • Forecast customer demand and purchasing requirements
  • Centralize control and visibility throughout the entire shipment execution process
  • Manage complex warehouses, as well as high-volume picking and fulfillment
  • Automate and audit free trade agreements to ensure due diligence with Rules of Origin regulations

Customer management

  • Track customer interactions from prospect to after-sale service and support
  • Increase customer self-service orders through an online store front with company-specific branding
  • Create quotations and sales orders, verify credit, allocate inventory and process invoices
  • Assess margins and salesperson productivity
  • Offer mass customized products
  • Ensure accurate pricing, manufacturing configurations and material needs
  • Provide after-sale service and support
  • Accelerate technician productivity with fast and easy visibility of call assignments and end user details

Analytics

  • Generate periodic or ad-hoc reports
  • Visualize performance metrics and business processes with dashboards, customizable process maps and role-based action centers
  • Store queries and procedures for faster, optimized analysis

Target Market

QAD supports global manufacturers in the automotive, consumer products, food and beverage, high-technology, industrial and life-sciences sectors. Here are some of its customers:

  • Asyst Technologies
  • Inventus Power
  • Laerdal Medical
  • Lasko
  • Medline
  • Rondo Food
  • Solaft Filtration Solutions
  • Tower International
  • Tsubakimoto Chain Group
  • Yoplait

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Implementation/Integration

The vendor uses an Easy On Boarding (EOB) methodology to help companies reduce implementation time and total cost of ownership. The EOB methodology is scalable and has the following benefits:

  • Predefined processes based on industry best practices
  • Project plan designed to meet implementation requirements
  • Timeline with predictable cost targets
  • User guides that define project steps for implementations, conversions and upgrades
  • Tools to facilitate data definition, data migration, solution validation and user training

QAD Enterprise Applications can also be integrated with software-as-a-service, private cloud and on-premise applications without additional hardware through a cloud integration solution.

Customer Service & Support

The vendor has an international network of support teams who can respond in multiple languages via phone, web or chat during normal business hours. A 24/7 support team is available for emergencies, such as database crashes or the inability to continue operations.

The online self-service portal includes 300 e-learning courses, a document library and community forums where customers can interact with peers and QAD representatives.

QAD also offers an Extended Solution Services package with quarterly reviews, extended maintenance and operational support service management.

Pricing

QAD Enterprise Applications doesn’t publicly disclose pricing information. Please contact the vendor directly for a quote.

Shortcomings

The user interface is visually outdated and difficult to navigate.

Customer support can be costly and hard to reach.

Screenshots

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About

Founded in 1979, QAD serves approximately 2,000 manufacturers in over 100 countries. Its solutions have over 300,000 active users, and its cloud platform was launched in 2003.

The company is headquartered in Santa Barbara, CA and has 1,870 full-time employees across North America, Latin America, Europe, Africa and Asia. QAD partners with technology and ERP firms globally to deliver robust solutions, local expertise and implementations in many languages.

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